FAQ Pricing & Fees for Online Bookings

• I have searched for fares on the website, can you sell them cheaper?
  The fares that we display are the best airfares available for travel on that day.
• I see there is a sale fare but no availability?
  The sale fare might have sold out for the dates you selected. You may therefore need to change the dates of your search. Alternatively, the sale fare might only be available for certain dates, please read the information for the sale fare or alternatively contact us on 0800 367 468.
• If I book by telephone, will I be charged a booking fee?
  Bookings made on the phone are a little more than the self service price you can find online. If you don't want to book online we are happy to assist with your booking at a Call Centre price - please feel free to give us a call on 0800 367 468.
• Why has the fare increased for the same flight since I last searched?
  Because we are using a real-time reservation database, availability can change between the time a search is performed and a ticket is reserved or purchased. Tickets are constantly being sold around the world, so a flight may become fully sold out only seconds after your search.
• If the airline makes a schedule change on my reservation do I have to pay anything extra?
  No, you will not be charged.
• Do you offer group discount fares?
  Please contact one of our stores to enquire about group bookings.
• Do you offer Infant, Child, Unaccompanied Minor, Companion, and Senior airfares?
  Please contact one of our stores to enquire.
• Do you offer student rates?
  Please contact one of our stores to enquire about student rates.
• I don't want to book online, is it the same price?
  The cheapest way to book is via our website however if you don't want to book online we have two options. You can book over the phone by calling 0800 367 468 at our Call Centre price or alternatively you can visit your local House of Travel stores who can make the booking at an in-store price.
• Is tax included on a domestic fare?
  Yes all taxes are included in the price.