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WHY HOUSE OF TRAVEL?

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Come and chat with one of our travel experts. We'll listen to your ideas, customize a journey that's perfect for you
and support you while you travel with 24/7 customer care. There's never a better time to plan the trip of a lifetime.

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94^%

94%

of customers
who book with
House of Travel
rate us 5/5

What our customers are saying

House of Travel Parnell

" Nick @ HOT Parnell is always really obliging, providing great information and recommendations to suit our style of travel. He's also really friendly and interested in what we are wanting to achieve with... " Read More

20 mins ago

House of Travel Nelson

" The absolute dedication to walking in my shoes re my travel requirements. " Read More

" The absolute dedication to walking in my shoes re my travel requirements. " Read Less

30 mins ago

House of Travel Broadway

" It depends on the consultant. I had a very good one when I lived in Auckland, was unimpressed with the others at the office when they left. Andrea knows me and my preferences, so I would recommend her warmly to anyone local or remote. I also refer to the HOT website regularly when planning my travels. Most importantly, Andrea understands that if I find a better deal elsewhere that she cannot match, I will go with that offer. " Read Less

45 mins ago

House of Travel Ellerslie

" Fast, friendly, knowledgeable advise and service! " Read More

" Fast, friendly, knowledgeable advise and service! " Read Less

1.5 hours ago

House of Travel Shirley

" I have used Claire a couple of times now and what I really like she always sorts bookings out very efficiently and we don't have to wait long for all the information " Read More

" I have used Claire a couple of times now and what I really like she always sorts bookings out very efficiently and we don't have to wait long for all the information " Read Less

1.5 hours ago

House of Travel Takanini

" The staff mentioned that I could only use my ASB reward points from 10 points onwards, since I only had 8pts I could not use it. I called ASB bank and I was informed this is not correct and I could have... " Read More

1.5 hours ago

House of Travel the Crossing

" it would be nice to get the return phone call when you leave a message on the phone for a return call! " Read More

" it would be nice to get the return phone call when you leave a message on the phone for a return call! " Read Less

2 hours ago

House of Travel Taupo

" Angela was easy to deal with " Read More

" Angela was easy to deal with " Read Less

2.5 hours ago

House of Travel Northlands

" No complaints. I had previously been to flight centre but I found the person at house of travel more approachable. " Read More

" No complaints. I had previously been to flight centre but I found the person at house of travel more approachable. " Read Less

3 hours ago

House of Travel Rangiora

" The person who helped me through the booking process was very helpful and reassuring. He explained all aspects of my travel even though it is only to Australia for 5 days. I was very grateful for the help I was given and not made to feel inferior because I did not have the courage to book online. THANKS HOT!! " Read Less

3 hours ago

House of Travel New Plymouth

" Staff very pleasant and efficient to deal with. We usually see Sindy Jones at your New Plymouth NZ office. " Read More

" Staff very pleasant and efficient to deal with. We usually see Sindy Jones at your New Plymouth NZ office. " Read Less

3 hours ago

House of Travel Orewa

" I found Ricky very helpful and easy to communicate with, he explained everything so I could understand easily and didnt mind if I re asked anything I wasnt sure about. He also offered good advice " Read More

3 hours ago

House of Travel Christchurch City

" Belinda was phenomenal !!!! So so so helpful and sorted everything without me having to stress at all! Couldnt have asked for a better experience " Read More

" Belinda was phenomenal !!!! So so so helpful and sorted everything without me having to stress at all! Couldnt have asked for a better experience " Read Less

5 hours ago

House of Travel Tauranga

" Very knowledgable staff. Initially was a little delay in getting back to us . However provided good advice. Very friendly and approachable. Very helpful in arranging a quite complex itineary. " Read More

5 hours ago

House of Travel Dunedin

" Myself and my partner have recently been through the trauma of losing our twin boys. On an impulse we desperately wanted to leave for a while to get some peace and quiet. Seeing an island sale we went straight to house of travel and we were so impressed by the professionalism and attentiveness to detail. As we just weren't in a good place, planning a trip was a daunting thought but it was comforting to know that every detail was taken care of for us and all we have to do is turn up at the airport. We felt our every need was catered to and were very surprised at how quickly it was all arranged. Thank you for making a stressful time in our lives a little bit less crazy. We look forward to our time in Raro " Read Less

5 hours ago

House of Travel Ashburton

" Amazing customer service. So helpful " Read More

" Amazing customer service. So helpful " Read Less

5 hours ago

House of Travel Orewa

" Crystal listened , gave resources, made enquiries and followed through. She was clear about what was possible and pleasant. " Read More

" Crystal listened , gave resources, made enquiries and followed through. She was clear about what was possible and pleasant. " Read Less

5 hours ago

House of Travel Jenny Nilsson

" value of package tour " Read More

" value of package tour " Read Less

5 hours ago

House of Travel Alexandra

" Asheigh was very helpful, knowledgeable and gave us good advice. " Read More

" Asheigh was very helpful, knowledgeable and gave us good advice. " Read Less

5 hours ago

House of Travel Motueka

" Very responsive and helpful. Easy to get to see our consultant. Helpful suggestions in line with our thinking. Prompt attention to bookings. " Read More

" Very responsive and helpful. Easy to get to see our consultant. Helpful suggestions in line with our thinking. Prompt attention to bookings. " Read Less

5 hours ago

House of Travel Ashburton

" We have had very good help and information for them. " Read More

" We have had very good help and information for them. " Read Less

5 hours ago

House of Travel Ashburton

" Nathan has always look after us very well and we keep coming back to trips this year already " Read More

" Nathan has always look after us very well and we keep coming back to trips this year already " Read Less

5 hours ago

House of Travel Shirley

" Fantastic service and Amy who I was dealing with was awesome " Read More

" Fantastic service and Amy who I was dealing with was awesome " Read Less

5 hours ago

House of Travel Nelson

" Sarah was extremely pleasant and very easy to deal with. Is very interested in you. When we walk into HOT in Nelson we look for Sarah to deal with. We also have referred other Family recently to HOT " Read More

5 hours ago

House of Travel Calder & Lawson

" always extremely helpful and very quick to reply and sort things out. would recommend you to everybody! you answer all our questions with a great deal of patience and make changes effortlessly. Whenever we need shuttles or pickups they are always really easy to find and makes everything so much less stressful. lots of information given on travel insurance and easy to understand the details of insurance. Accomodation recommendations are always awesome " Read Less

5 hours ago

House of Travel Tauranga

" I was very happy with the service, a little unfortunate that 2 of the places we wanted to stay was booked out. But enjoy susies service " Read More

" I was very happy with the service, a little unfortunate that 2 of the places we wanted to stay was booked out. But enjoy susies service " Read Less

5 hours ago

House of Travel Takanini

" Amazing service and best price " Read More

" Amazing service and best price " Read Less

5 hours ago

House of Travel Browns Bay

" The lovely Charlotte Webb continues to provide excellent service. She is friendly, responsive and knowledgeable. Always a pleasure to deal with " Read More

" The lovely Charlotte Webb continues to provide excellent service. She is friendly, responsive and knowledgeable. Always a pleasure to deal with " Read Less

5 hours ago

House of Travel Newmarket

" Exceptional service making the experience so easy and super exciting with the best recommendations. Very attentive and makes things happen - can always tell he has our best interests at heart which makes... " Read More

5 hours ago

House of Travel Hunter St CBD

" Service was good. We came in during the lunch hour and thought the process would have been a lot quicker but overall we were satisfied. " Read More

" Service was good. We came in during the lunch hour and thought the process would have been a lot quicker but overall we were satisfied. " Read Less

5 hours ago

House of Travel Takapuna

" it was the easiest booking I have done, Lisa was great, even when she was super busy and couldn't answer our emails on the day, she made sure to call and apologise for the delay. " Read More

" it was the easiest booking I have done, Lisa was great, even when she was super busy and couldn't answer our emails on the day, she made sure to call and apologise for the delay. " Read Less

5 hours ago

House of Travel Timaru

" We found Jayne to be extremely efficient and very pleasant to deal with. She was very knowledgeable and provided answers for all our questions while providing us with a very good deal to suit our travel... " Read More

5 hours ago

House of Travel Northlands

" Brigitte was very honest with me and listened to my concerns about my travel arrangements and then sourced the best deal for my travels. This made my decisions easier and one that I felt very comfortable... " Read More

10 hours ago

House of Travel Lakers (Invercargill)

" Jenna was extremely helpful and informative. She has been great with the few changes weve made along the way. Jenna is very polite and has made the overall experience easy. " Read More

" Jenna was extremely helpful and informative. She has been great with the few changes weve made along the way. Jenna is very polite and has made the overall experience easy. " Read Less

10 hours ago

House of Travel Shirley

" Julia made everything super simple to understand. Nothing was a problem when i asked lots of questions. Easily looked into a few different destinations with no pressure to go with the more expensive o... " Read More

10 hours ago

House of Travel Whangarei

" As usual, I left things to the last minute. It was the last day of the New Year sale and I decided it was time to book our Gold Coast holiday. I emailed the Whangarei branch and received an email back a short time later to advise me that Emily would be in touch with me shortly. As I was having a very busy day at work (as was Emily!) it wasn't until about 4pm when I realised I had yet to hear from her. I replied to the person who originally replied and said that I hadn't heard from Emily but not to worry, it was my fault for leaving it so late. Within minutes I heard from the lovely Emily who was very apologetic but obviously snowed under because of people like me! Anyway, I gave her a few wish list ideas of the type of place we wanted to stay and roughly the dates we wanted to go. Within no time she had emailed me the perfect property with the perfect dates at an amazing price! She stayed behind until about 7pm even though she had told me she had friends or family visiting her that evening and then she further went on to advise that she'd be on maternity leave when we went, meaning that she truly is superwoman and her husband was also there fetching documents off the printer for her - how amazing is that? We think Emily (and her husband!) are super amazing and we will tell anyone who will listen that they should all book their holidays through House of Travel - we have used HOT in the past but for some reason we used a different company on our last holiday and didn't receive the same exceptional service that we did from HOT - therefore we are now solid customers for life! Thank you HOT and especially thank you Emily - you are a legend!! " Read Less

10 hours ago

House of Travel Dunedin

" I was able to see someone straight away. They were very caeeful to listen to my needs and worked hard to provide the flights that I required with a reasonable price. Follow up hass also been good. " Read More

10 hours ago

House of Travel Broadway

" Dermot always gives us fantastic service " Read More

" Dermot always gives us fantastic service " Read Less

10 hours ago

House of Travel Shirley

" I had a quick reply and Bella was very worried about getting me a quote quickly for what I needed. When I went to the store, Bella wasnt there but she left all the information I needed with another attendant.... " Read More

15 hours ago

House of Travel Hornby

" My travel agent was very knowledgeable and experienced with the placed I am travelling too. She was very quick to get back to me with prices and dates and once I'd confirmed the tours I wanted to go on she booked them in a very quick manner with the tour companies so I wouldn't miss out. Dealing with her over email and in person has been very good. I feel confident that if any issues arise while I'm away she will sort them for me. " Read Less

15 hours ago

House of Travel Lakers Gore

" Nothing was a problem, all my concerns and questions answered in a timely way " Read More

" Nothing was a problem, all my concerns and questions answered in a timely way " Read Less

15 hours ago

House of Travel Lakers (Invercargill)

" Good service clear communica " Read More

" Good service clear communica " Read Less

15 hours ago

House of Travel Barrington

" my mother in law did all the sorting out but from the contact I had specifically with Rochelle she was very helpful and knew who I was and what I was ringing for. Things were dealt with quickly and ef... " Read More

15 hours ago

House of Travel Whangarei

" Just quick, friendly,efficient service. " Read More

" Just quick, friendly,efficient service. " Read Less

15 hours ago

House of Travel Shirley

" Very helpful when we had little time to sort our trip out. " Read More

" Very helpful when we had little time to sort our trip out. " Read Less

15 hours ago

House of Travel Papamoa

" I went to house of travel Papamoa and booked a cruise through Charlotte Campbell.She was really great and very easy to deal with. The house of travel premises at Papamoa are a pleasure to visit. I would... " Read More

15 hours ago

House of Travel Balclutha

" Very Straightforward with booking and assistant very helpful. " Read More

" Very Straightforward with booking and assistant very helpful. " Read Less

15 hours ago

House of Travel Taupo

" Experienced friendly staff sorted our travel arrangements quickly and easily. " Read More

" Experienced friendly staff sorted our travel arrangements quickly and easily. " Read Less

15 hours ago

House of Travel the Crossing

" Hayley was quick to understand the kind of holidays we were wanting. She communicates well, and to date all arrangements are being made in a timely manner. " Read More

" Hayley was quick to understand the kind of holidays we were wanting. She communicates well, and to date all arrangements are being made in a timely manner. " Read Less

20 hours ago

House of Travel Blenheim

" Vicki answered all questions; she gave us options, she easily and quickly changed dates when requested, she was flexible and was helpful dropping off books to read on the countries to visit " Read More

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