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House of Travel Limited and the entities within the House of Travel Group, including Orbit Businesses and House of Travel Retail Outlets (we, us, our) comply with the New Zealand Privacy Act 2020 when dealing with personal information. It applies to all personal information that we collect, process, or receive. This may be in person or via www.houseoftravel.co.nz or www.mixandmatch.co.nz, or other websites we maintain (“the Websites”), email, social media, apps, over the phone, or through other channels. Should you require further details of specific entities within the Group, please contact our Privacy Officer (email@example.com).
Personal information is information about an identifiable individual (a natural person), and includes personal data, personally identifiable information and equivalent information under applicable privacy and data protection laws.
This policy does not limit or exclude any of your rights under the New Zealand Privacy Act 2020. For further information on the New Zealand Privacy Act 2020, see www.privacy.org.nz.
This policy was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. We are happy to provide any additional information or explanation needed. Any request for further information should be sent to firstname.lastname@example.org.
We may change this policy by uploading a revised policy onto our websites. The change will apply from the date that we upload the revised policy.
This policy was last updated on 01 December 2020.
We collect personal information from or about children aged under 16 for the purposes of providing travel services. We rely on representations from customers that they have appropriate individual or parental consent for any children included in a booking with us.
We collect the following information directly from you.
When you register for, or login to, an account on our websites or related services, we collect your name, email address, user name, password, phone number, demographic information, date of birth, address, location and any other information we require or ask for to set you up with an account.
When you set up a profile, we may collect your name, passport details, email address, address, location, phone number, gender, biography, date of birth and any other information we require or ask for to set you up a profile.
When you fill in a contact or enquiry form on our websites, call us, meet us in person or otherwise contact us, we collect your name, email address, phone number and any other information you choose to provide to us.
When you sign up to our newsletter and other electronic alerts, we collect your name, email address, phone number, user preferences and any other information you provide to us when you ask to receive our newsletter or other alerts.
When you respond to our feedback surveys, we collect your name, email address, date of birth, demographic information and any other information you choose to include in your response.
When you refer another person to use our websites or related services, we collect your name and email address, that other person’s name and email address and any other information you choose to include in the referral.
When you purchase services from us, we may collect your name, date of birth, passport details, email address, phone number, credit card information, purchase history and any other information you submit to us for billing and order fulfilment purposes.
We also collect the following sensitive or special categories of personal information: personal data revealing racial or ethnic origin and religious or philosophical beliefs (Sensitive Information). We collect Sensitive Information when you provided your meal preferences, confirm certain travel preferences, and/or provide us with your passport details.
Some of the personal information that we collect directly from you may be mandatory and some may be optional. We will let you know which of these applies at the time we collect the relevant personal information. While you do not have to provide us with some of the information that we may request, this might mean that our services may not perform as well as they should, or that we may not be able to provide some parts of the websites or all of our services to you. If you require further information about the consequences of not providing us with any information, please contact us at email@example.com.
When you access and use our websites or related services we may automatically collect information about your device and usage of our websites, products and services, including your IP address, operating system, browser type, time spent on certain pages of the website, pages visited, links clicked and language preferences.
Where possible, we collect personal information from you directly. However, sometimes we may collect:
We may combine the personal information about you that we receive from third parties with the personal information we collect from you directly or with device and usage data we collect automatically when you visit our websites.
We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.
We may use Sensitive Information to deliver our services and meet third party obligations.
You can stop receiving our marketing emails by following the unsubscribe instructions included in those emails or contacting us at firstname.lastname@example.org.
A business that supports our websites, products and services or delivers services that we sell as agent may be located outside of New Zealand (the country where we are incorporated) and also outside of the country where you are located. This means that the personal information we collect may be transferred to, and stored in, a country outside of New Zealand and the country where you are located. House of Travel acts as a travel agent on behalf of travel services suppliers (Principals). Relevant personal information that we collect at the time of booking/quote will need to be provided to the Principals (for example, Airlines) and other supporting entities (for example, Amadeus IT Groups, S.A.) in order to facilitate and process your booking/quote. Where Principals or other supporting entities that process your booking/quote are located outside of New Zealand, we cannot guarantee that your Personal Information will be protected to the same standards as apply in New Zealand. By proceeding with your booking/quote, you acknowledge and consent to this arrangement on behalf of all travellers.
For further information, please contact at email@example.com.
Some of the personal information we collect is processed in New Zealand. New Zealand is recognised by the European Commission as a country that has an adequate level of data protection and we may rely on this decision in transferring personal information to New Zealand.
As required by applicable law, we will take steps to keep your personal information safe from loss, unauthorised activity, or other misuse. We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risks inherent in processing personal information.
You play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used in relation to our products and services. You should not disclose your password to third parties. Please notify us immediately if there is any unauthorised use of your account or any other breach of security.
Subject to certain grounds for refusal under applicable law, you have the right to access your personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
Where you request a correction, if we think the correction is reasonable and we are reasonably able to change your personal information, we will make the correction. In all other cases, we will take reasonable steps to make a note of the personal information that was the subject of your correction request.
If you want to exercise either of the above rights, email us at firstname.lastname@example.org. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information to be corrected and the correction that you are requesting).
Subject to applicable law, we may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
The personal information that we collect and use will not be kept longer than necessary for the purposes for which it is collected, or for the duration required for compliance with applicable law, whichever is longer.
The name and contact details of our Data Protection Officer is:
03 357 3010
The name and contact details of our European Representative is:
+44 07831 454929 or
+44 020 8731 4544
Our lawful basis for processing your personal information that we collect, use and disclose depends on the personal information collected and the context in which we collect it.
Generally, we collect personal information from you where we have your consent, where processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, or where processing is necessary for the purposes of our legitimate interests (except where such interests are overridden by your interests or fundamental rights and freedoms).
Where we process personal information based on your consent, you may withdraw your consent at any time.
Our lawful basis for processing Sensitive Information is your consent.
Despite the above, we may process your personal information where such processing is necessary for compliance with applicable laws.
If you have any question about the legal basis on which we process personal information or need further information, please contact us at email@example.com.
Your rights in relation to your personal information include:
Where personal information is processed for the purposes of direct marketing, you have the right to object to such processing, including profiling related to direct marketing.
If you would like to exercise any of your above rights, please contact us at firstname.lastname@example.org. If you are not satisfied by the way we deal with your query, you may refer your query to your local data protection authority.
By continuing to use our websites and related services, you indicate your agreement for us to use the cookies described below.
Cookies are text files containing small amounts of information which are downloaded to your browsing device, e.g. a computer or smartphone, when you visit a website. Cookies can be recognised by the website that downloaded them, or by other websites that use the same cookies. This helps a website know if the browsing device has visited that or other websites before.
Cookies can be used to collect information relating to your use of a website or your device, let you navigate between pages effectively, help to remember your preferences and generally improve your browsing experience. Cookies can also help ensure advertising you see online is more relevant to you and your interests.
Cookies can be session or persistent cookies. Session cookies are temporary and only stay on your browser until you stop browsing. Persistent cookies stay on your device until they expire or are deleted.
The cookies used on our website may be first party cookies (i.e. set by us) or third party cookies (i.e. cookies set on our website by a person other than us). The third party companies that place cookies on our website will have their own privacy policies.
The types of cookies used by us, and most websites, can generally be categorised as follows.
These cookies are essential for the full functionality of our websites and related services. They enable you to navigate around our websites and services and use their features e.g. accessing secure areas and enabling services that you have asked to receive. If you opt out of these cookies, you may not be able to access all the functions of our websites and some services that you have asked to receive.
These cookies do not track where else you have been on the internet and do not remember your preferences beyond your current visit. These cookies are generally first party session cookies which will expire when you close your browsing session. These cookies do not collect information that could be used for marketing purposes.
These cookies allow a website to remember choices you make and provide enhanced, more personal features. e.g. these cookies allow us to remember the settings you have applied to the websites (such as font size, preferences or colours), identify whether you are a returning website visitor and present you with a personalised version of the websites, or eliminate the need for you to re-enter your login details. The information these cookies collect is generally anonymous and they do not track your browsing activity on other websites. These cookies may be first or third party, session or persistent cookies.
These cookies collect information about how you use a website, e.g. which pages are the most visited and if you receive any error message from any page. This information helps us improve the way our websites and related services work and helps us manage the performance and design of the websites and services. These cookies do not gather information that identifies you. All of the information these cookies collect is aggregated and anonymous. These cookies may be first or third party, session or persistent cookies.
Targeting cookies are used to present advertising that is relevant to you and your interests. These cookies collect information about your browsing habits e.g. the pages you have visited and the links you have followed across the internet. They may also be used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies will usually be persistent but time-limited and may be placed on our websites by third party service providers or advertising partners with our permission.
We use targeting cookies to present interest-based advertising on our websites and for retargeting. This is a form of interest-based advertising that enables our advertising partners to build a profile of your interests and show you advertising based on your browsing activity across the internet (which may your activity on our websites), including to allow us to advertise to people who previously visited our websites.
We use Google Analytics to collect information about visitors to our websites. Google Analytics collects information related to your device, browser, IP address, network location, and website activities to measure and report statistics about your interactions on our websites. We use this information to help us manage the performance and design of our websites and to improve our websites.
We use Google Analytics Advertising Features, including Remarketing with Analytics, Demographic and Interests reporting in Analytics, Google Display Network (GDN) Impression Reporting and Segments. We also use Google Ads.
You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit our websites and attempt use our services, you may not be able to access certain parts of our websites or services, and some functionalities may not work.
You can find out more information about how to change your browser cookie settings at http://www.aboutcookies.org.uk.
To learn more about how to control cookie settings through your browser:
You may opt out of targeted advertising at http://www.youronlinechoices.eu/. You can learn more about interest-based advertising and opt out of interest-based advertising from participating online advertising companies at the following links.
Please note that opting out of interest-based advertising does not mean you will no longer be served advertising. You will continue to receive generic ads.