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Part of the travel experience is heading into the unknown. Being well prepared is the best way to start. Travel insurance covers you from the moment you purchase the Policy until you come home safely. You’re even covered for cancellation before your trip takes off.
Along the way you’ll be covered for unexpected events beyond your control, including lost bags and unlimited medical cover. You’ll find a summary of our policies in our Policy brochure. For full details of cover and exclusions, see your House of Travel consultant.
We’re hugely passionate about travel and have teamed up with Allianz Global Assistance, a world leader in assistance and travel insurance.
Allianz Global Assistance has direct support worldwide, from people who care about people. With 33 centres operating in 28 countries.
Together, we offer an unparalleled standard of emergency medical assistance to policy holders.
No, travel insurance is the same price if you buy it straight away, or on the day of departure. Delaying the purchase simply leaves you uninsured for the travel funds you have just invested. More than a third of all claim costs paid by Allianz Global Assistance are for customers that were unable to travel due to unexpected events, so we strongly recommend to everyone to take out travel insurance on the day you pay your deposit.
No, travel insurance policies can vary greatly, so it is very important that travellers check through and make sure that the policy suits your needs.
Yes, travel insurance is needed for all international travel. Some people assume that they don’t need travel insurance because New Zealand has a reciprocal health agreement with Australia. However, not all health costs are covered, including ambulance call outs, doctor visits or private hospitalisation.
As there are no reciprocal health agreements in place with the South Pacific nations, any healthcare costs need to be paid for. Even relatively small injuries or illness can run into thousands of dollars.
Yes, policy terms & conditions will vary, including the House of Travel online policy offered by Mix & Match. We recommend that travellers check through and make sure that the policy suits your needs.
Travel insurance policies can differ greatly, including the level of cover, automatically included benefits, exclusions and terms and conditions.
It is important to check that the policy meets your requirements for cancellation benefits, coverage of any pre-existing medical conditions and coverage of higher value personal effects. We recommend that travellers check through the policy to make sure that it meets your needs.
Buying a travel insurance policy at your local store will provide you with back up and support from your House of Travel consultant. With customer permission, our booking system also allows us to track our customers around the world. This has proved to be incredibly useful during crisis around the world.
With House of Travel Travel Insurance, Allianz Global Assistance’s doctors, registered nurses, logistic professionals and support personnel will be there for you. If you need emergency help, call Allianz Global Assistance toll-free 24/7. The assistance team based in Brisbane will assign you a case manager who will assist.
For non-emergency help or to lodge a claim you can contact Allianz Global Assistance claims team who are based in Auckland.
> Make an online claim
Yes, House of Travel strongly recommends you register your travel plans at www.safetravel.govt.nz before you travel. Safe Travel is the official registration website for New Zealanders travelling or living overseas. Ask your House of Travel consultant for our travel insurance Policy Wording.