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House of Travel ​​The Crossing

Our store will be temporarily closed until 13 June 2022. Unfortunately due to unprecedented demand we are currently unable to accept new travel enquiries. We apologise for any inconvenience and appreciate your support and understanding. If you are happy to wait for a response then please email us your travel request and we will be in touch as soon as possible.

2 Taurikura Drive
Bay of Plenty

P+64 7-543-9141
F+64 7-542-9305

Weekdays: 9am - 5pm

Saturdays 9am-1pm operating from House of Travel Papamoa on +64 7-542-9300

Thanks for visiting the House of Travel The Crossing page!

Welcome to House of Travel The Crossing, locally owned and operated by Tanya Aitken, who also owns and operates both House of Travel Mt Maunganui and House of Travel Papamoa.  Our fabulous new concept store is located at Tauranga Crossing - with more than 100 shops and restaurants, there is no better place for your shopping than at Tauranga Crossing.

Our experienced team of travel consultants act as ‘personal travel assistants’ who are partially data scientists, partially lifestyle gurus, who have moved away from providing information, and instead, offer personalised guidance and expert and specialised advice.  We are well known and recognised as an industry leader, receiving numerous individual consultant and outlet awards for high performance and exceeding expectations.

With the very latest in automation freeing us up, we get to spend more time on true travel consultancy, showcasing our passion for travel - whether that’s for romance, the desire to immerse in a new culture, to indulge in new flavours, or just switch off from the world around you.  You’ll find our team authentic and personal.  We love to share our own travel experiences, top tips, and moments and memories that have inspired us - we live, breathe and dream travel (you might say we’re addicted!)  

So whether you are travelling solo, with a partner, or with family or friends, we have a consultant instore perfectly suited to helping you bring your perfect getaway, holiday, journey, or expedition to life.

As travellers are starting to contemplate exploring new destinations again, we understand that trip planning complexity is becoming increasingly challenging.  In an environment of ever-shifting border controls, new regulations around quarantines, health restrictions, visas and much more… planning a trip now requires an even greater pool of knowledge, experience, and time to ensure the best outcome, and we’re with you every step of the way.  We know your down time is precious and we think everyone deserves the best holiday possible.  That’s why we promise that if a curveball gets thrown your way, we’ll get it sorted for you, so you can relax and get on with enjoying your holiday.

For the last 33 years, House of Travel has been a New Zealand owned and operated company, supporting our local communities and Hospices.  Our profits remain in New Zealand and are reinvested in our local communities.  We are not a large corporate but a group including 68 local businesses connected by a consistent and common purpose: to enrich people’s lives through travel.  And you can be rest assured that we operate in strict accordance with the Travel Agents’ Association of New Zealand (TAANZ) guidelines.

If the events of 2020 have taught us one thing, it is that time is precious.  So how will you make up for lost time in 2021?  Now is the time to start dreaming about that long awaited holiday you’ll treat yourself to, giving you something to look forward to.

We’re ready when you are, so come in, and visit us in-store.

> View the latest House of Travel deals here.

HOT The Crossing staff

> Meet the team

Tanya Aitken
Owner Operator

I joined the travel industry to travel, 25 years on, above all else that is still what I love to do, now mostly with my family. Travel for as long as you can, as far as you can is a mantra I live by.
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Wendy Harrison
Retail Manager

Even after 25 years in travel, I still feel that child-like giddy excitement whenever I travel. I'm constantly looking for new ways to feed my wanderlust, and I love that I get to inspire people's adventures, and help to create the best holiday.
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Anna Lewis
Travel Consultant

10 years in travel. I was “bitten by the travel bug” at age 15 on my first overseas trip. From there travel through South East Asia and New York cemented my love of visiting new places and experiencing new cultures. Travel was well and truly in my blood!
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Hayley Mundy
Travel Consultant

29 years experience in travel. “If the world is your Oyster, I’ll take a dozen!” My experience with travel also strongly correlates with my other passion: Food! In fact, if you look through my travel photos, most of them include an exotic delicious dish!
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House of Travel – Solo Travel Club

Are you are solo traveller? You could be: single, windowed, divorced, or you might have a dream destination in mind but your friends might not want to go there.  Come and join our Solo Travellers Club.  We connect and inspire solo travellers just like you. Contact Wendy on 07 543 9141 or to come to one of our get togethers to meet like-minded travellers and to learn more about the travel options out there that cater for solo travellers.  Or just pop in store to get travel advice on your next holiday.

HOT Cruise Club

Register to join our Exclusive Cruise Club where you will not only will be the first to hear about the latest cruise offers but also be privy to exclusive invites on-board some of the many ships that enter our local port & be the first to know when we are holding our cruise nights where we will offer on the night only offers available to those attending the shows



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* Satisfaction rating based on 12 month period 01 April 19 – 31 March 20


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