Hi there, I'm just wanting to send some feedback through about one of your amazing consultants down in the Alexandra office in Central Otago. We booked with Jessica Garden for our holiday to Perth, and nothing was a problem. Adding things on, switching things around, providing recommendations, she did it all with a massive smile and nothing was a problem.
When we went to fly out, our flight ended up being majorly delayed (then cancelled) which then meant all our connection flights through to Exmouth weren't going to happen. I called Jess in a bit of a panic and she was so reassuring and put us at ease. The airline sorted out all our connecting flights, but Jess worked overtime (literally) to rearrange all our travel plans, accommodation, and hire car (essentially flipping our holiday around) so that we wouldn't miss out on anything we had planned. On arrival in Perth we had a brand new itinerary waiting for us in my email account and everything was all sorted and ready for us to enjoy. She did such an amazing job!!
I just wanted to pass this on to you guys to let you know what an amazing team member you have working for you. Can you please pass this on to her management as I would love to see her receive the recognition that she deserves. She went entirely above and beyond for us, not only once, but twice in the same holiday. What a star. Normally I shop around on price, but from now on I will only be booking our holiday travel through her. You have made a customer for life.
Good work guys, and a massive thanks to Jess.
Well done, Kate