Customer Reviews
93% of customers who book with House of Travel rate us 5/5
"She is a great agent"
Carolynn"Amazing service. So responsive and ready to meet my needs with full information and disclosures about stuff."
Michael"She was very friendly and easy to relate to, she had good knowledge and experience."
Glenda"Very humble, answered every questions I asked clearly n understandable. I'll recommend house of travel to all my friends and families. Thank you Kim."
Paurangi"Easy to deal with and no issues at all, found everything very easy"
Cushla"Very friendly by telling me and guiding me with the tickets which I bought"
Shaheen"Minji is always very prompt and, nails my very brief, brief."
Michelle"Bridget was friendly, accessible, and very efficient"
Elizabeth Alice"Her patience when we asked for other options. She listened carefully to what we wanted to do."
Marianne"When we couldnt make up our minds about dates, places, travel times she went with the flow."
Audrey"swift reply and helpful"
Leslie"She is very efficient and made this experience stress free."
Donna"Helpful, lots of options to consider, quick response when offers had deadlines."
Christie"She welcomed us in and proceeded to ask how to help us, then without delay, she set about sorting a trip for us."
Tim"Oliver is very patient and great with communication! He will always be my go to agent!"
Stacey"Angela got back to me asap and was a delight to talk to"
Katrina"Linley remembered us from last year and made us feel like old friends, rather than customers. Everything was friendly, competent and efficient."
Kerstin"Make the process very easy"
Douglas"She was very friendly, professional. She suggested ways to make the trip work"
Joy"Booking very easy."
Neville"Nicky was very professional & knowledgeable of the tourist industry & my requirements"
Nerilee"We walked into the shop, couldn't see anyone, then a friendly HELLO from the far end. We travelled down to meet Kelda for some ideas and options. We had renewed our 15 year expired passports. Before we knew it, we were booked for Niue. Done. Kelda had another appointment booked. We didn't know until we left. There was no rush or stress. Walked out the door for usual coffee - what had we done? It was so easy. Thank you Kelda"
Bernie"Receiving fast and prompt answers to my questions."
Eddie"Gemma responded very quickly to my email with a plan all laid out for a trip to Rarotonga. She answered queries we had quickly and thoroughly and was very helpful and easy to work with!"
Amelia"Rita gave us all the information we needed upfront and was very helpful with booking our holiday. Cannot believe how easy it all was."
Tara Louise"Milly was very helpful with questions asked and replied quick making it smooth to go ahead with the holiday."
Frankie"Friendly, prompt service."
Sally"Great communication, replied very quickly to my emails. Listened to my requests."
Mark"Easy experienced staff."
Jo"Sam was easy to deal with, efficient and thorough"
Pagin"Emily was really easy to deal.with. She was very friendly and engaging and made planning our overseas holiday so easy. Emily was great in her communication with us, and was always easy to contact."
Michelle"Excellent service & price of the flight was great."
Rosalind"Prompt response and listen to accommodate our holiday needs."
Mike"Very easy to deal with , definitely had my best interest at heart."
Debra"Prompt reply and travel arrangements and easy to process and friendliness with professionalism."
Carol"Very quick to respond with options. Understood what i was after and got holiday within budget"
Jody Leigh"Deepti was very efficient and courteous. She was a pleasure to deal with because of her relaxed friendly manner."
Janice"Kim, very friendly and listened to our holiday requirements, good communication liaising with holiday resort regarding dietary requirements."
Susan"VERY HELPFUL TRAVEL AND FLIGHTS EXCELLENTLY BOOKED"
Patricia"Helpful, responsive and gave great advice on my options for a great family holiday"
Lauren"Chole was super efficient and helpful . Chole made our booking process very simple and easy , booking was done in minutes."
Vikashni"Nothing was an issue, I asked a lot of questions and a lot of changes and he was very informative, patient and kind :)"
Ashleigh"I have been using Gemma for years and she is wonderful, always getting great trips booked for me"
Anita"Her pleasant demeaned and prompt efficiency"
Evelyn"She was quick and detailed with her responses. She made all necessary adjustments to our package and provided suggestions too."
Timothy"She was very friendly, helpful and listened to what we wanted and worked with us to get the result we wanted"
Jeremy"great communication and prompt reply!"
Katherine Jean"I booked at very last minute of deal expiring. Everything was explained in the emails very clearly. The communication was fantastic."
Bridgette"Oliver listened carefully to our requirements and gave us several options to choose from, with plenty of detail . He followed up when we were slow replying and was able to offer alternatives when our earlier preferences were not available."
Margaret"Efficient Polite Accommodating"
Fiona"She listened to what we wanted and was able to find the best option to meet our needs"
Natasha"quick response to enquiry . then really helpful sorting out details and making the booking quick"
Steve"Kim was a very pleasant lady who went out of her way to make everything possible for our trip."
Yvonne"Nicole has a warm and professional approach, which helps calm any nerves around travelling. Which helped guide the interaction, everything went smoothly. It was about 15 minutes of conversation and the whole trip was booked!"
Jeremiah"She was easy to deal with and enjoyed her recommendations. Super fast in replying"
Samuel"Very helpful, quick and efficient. Went back to her several times after options and always happy to do these and send through in a timely manner. Thanks."
Andrew"Bea is always prompt and patient. I use email to contact her and receive contact by the next day with a proposition for a flight availability and probable cost - this is very helpful!"
Mary"She got back to me asap and specifically with the information I was looking for"
Lauren"Nicky made everything easy for me. I appreciate that very much"
Dolly"Friendly. Helpful. Knowledgeable"
Wendy"Raelene is great to work with. She listens and wants to understand exactly what her clients are after. She is detailed, very friendly, personable and goes out of her way to make a holiday memorable."
Gavin and Petra"Teri was great at booking our holiday - again! We appreciated that she was under pressure with what is going on in the world at the moment, but she still managed to find us a great holiday that we are really looking forward to. She has delivered exactly what we asked for and has made the whole process so easy."
Lea"Very prompt and efficient replies on a Sunday."
Glenda"Brigitta is highly experienced and I have happily used her services for the past 15 years. She has been spot on with recommendations and has been able to assist with plan changes when needed."
Angela"She was very quick to respond and very helpful ensuring we had all the information we needed. She found us the best flight at such short notice and made sure everything made sense"
Erin"Have emailed house of travel before about a deal and never got a response. Thought i would try them again and Georgia responded to my email and was very helpful when having to change dates and length of stay nothing was a problem."
Tineke"did the quote really quick had us in her office same day and she had everything done and dusted same day great to deal with as usual have dealt with her several times and always the same great service"
PAULENE"Brydie was friendly to engage with and readily available to answer any questions . The experience of setting up an itinerary ot travel with Brydie was pleasant and made easy with her expertise."
Ellen and Phil"We have used Pam for a number of years and she has always meet our expectations"
Grant and Kristine"We went into the office to help solve a Fiji family holiday we were planning for the upcoming school holidays. There was time pressure to get into the resorts or acomodation that we wanted and Tayla helped us to get what we wanted from the trip!"
Paul"Lisa efficiently found a solution to our family travel request at short notice, and on budget. great communication."
Roger"Dhawal is always a happy and helpful person ."
Peter"Friendly and incredibly responsive. She clearly understood the brief and developed an amazing package that I didn't have to modify at all. She was responsive even after hours which I didn't expect."
Carolyn"He always provides an itinerary in a timely manner & takes into consideration his client's needs & wishes."
Jillian"Very efficient and listens to the client. Knows and interprets client needs finding appropriate information"
Bryan"- Suggested different resort options - Suggested different dates/prices when I asked - quick responses (even outside of working hours) to confirm received emails"
Abby"Promt replies great service knew what we wanted"
Sherryl"I called in they explained they were short staffed and flat out but still took the time to make my bookings on the spot."
Kevin"Prompt reply wurh our query, then able to quickly change travel dates when other party members changed theirs. Great phone communication. Arranged Travel/Health insurance with ease and had sent all documents plus allowed time for our questions. Friendly and very competent."
Anne Marie"Kim White was very helpful. She was just great in helping me access a seat on Air New Zealand so I could sit beside my friend who had booked her ticket months before. I was more than happy as she went out of her way to make sure I sat with my friend to the Cook Islands. I am not a confident traveller so I did appreciate all she did."
Raewyn"Accommodating, helpful and patient!"
Kerry"Sarah is our go-to for family and couple holidays. She has a great understanding of the needs of a family of near adult children and also that of a couple escaping the realities of parenting near adult children. Sarah listens to our needs and creates perfect holidays around what she has heard."
Helen"Quick & efficient service"
Vince and Valda"Mairead has been very helpful in dealing with my fairly complicated travel arrangements. I hope to meet her in person while I am staying with friends in Opua during my visit to New Zealand in May."
Elaine"Caitlin responded to our request promptly and provided a well-prepared package in an impressively short timeframe. Within half a day, she had gathered all the necessary details, assembled the package, and shared it with us. After payment, she quickly followed up to confirm all bookings. Her communication throughout the process was clear and efficient. Exceptional service. Thank you Caitlin"
Toni"Liz listened to what "WE" wanted out of a holiday and think she has definitely ticked all the boxes and more."
Leigh-anne"Nothing was a problem. Even when the airline cancelled our return flight Alison stepped in and had to rearrange our accommodation to match the new flight dates."
John"Erica was most helpful and promptly provided us with pricing and options for our enquiry"
Maxine"He was very considerate and efficient. His manner makes it sways to communicate with."
Ronnie"Very helpfull, getting multiple quotes over different days, and ended up getting a better deal than I could directly from the airline and resort. Very impressed."
Rebecca"I had a bad experience elsewhere (another House of Travel outlet). Monique was professional and her customer service was exceptional. She handled my booking in a very timely manner. She was a pleasure to deal with."
John"We have worked with Megan before and she has been very helpful with both of our holidays. Our first trip booked through Megan had cancelled flights and delays to our trip but she automatically organised our accommodation, transfers, etc and kept us updated. When we decided to go on holiday again it was a no brainer that we would get Megan to organise it for us again."
Ella"super kind and friendly. Liz couldn't get our original booking but spent the time to arrange a better one that suited us all"
Denise"Very helpful"
Karen Sadie"Listened and carried through on my requests"
Jeanette"Tania was prompt, she got back to me quickly and got a quote and travel together as i had asked. There was a minor fix required for accomodtion to match our flights but all fixed quickly and everything sorted for us. Tania is well travelled and knows a lot about accommodation and the best places to go according to your needs."
Joanne"Buzz was incredibly helpful and knew everything about our Rarotonga trip. I cannot recommend this travel agent enough!"
Oscar"She made booking our first whanau over seas trip a dream and I really appreciated her help."
Tinks"Greeting me as soon as I arrived for my appointment Very helpful with options for accommodation Keeping in touch by email Very happy with my experience first time at House of Travel"
Deborah"Prompt efficient service. Able to deal with my issues. Made me feel confident in her ability. Met all expectations."
Nancy"quick initial reply and quick to answer any questions we had"
Adele"Easy to deal with and put up with me trying different things from different angles. I can be annoying sometimes."
Trudy"Quick to respond, detailed itinerary. Booked what we asled.polite and helpful."
Jill"Tayla sorted out just what i asked for, great communication, with me being in the uk."
martin"Maree communicated well with us and sorted our travel plans with a professional attitude"
Alison"She was very responsive and friendly"
Amy Leigh"Knowledgeable, friendly and efficient"
John"easy to deal with"
Andrew"He did everything for me. Gave me options, and nothing was a problem. He was very helpful and most of all patient with me."
Rachel"Courtney was very approachable from my first visit to Branch, as first time Island travellers she listened to my thoughts and her knowledge was very helpful to recommend where to stay and booked our holiday to suit our needs. Can't wait to go now"
Elizabeth"Molly handled all of my queries fully."
John"We went in knowing the country of where we wanted to go to and were given awesomr choices for all travel and accommodation. Even when I missed off airport numbers etc it was no hassle"
Deborah"Sarah was amazing right from the start. She knew what I wanted and created the perfect itinerary. Nothing was a problem. Sarah is very calm and lovely to work with."
Melanie"Nothing was a problem for her. I was very specific with what I was looking for and she did everything she could to make our trip happen how we wanted. Djana was full of knowledge about where we would be staying which helped greatly"
Leannah"She was very prompt and help me in every way to a holiday I wanted"
Marion"Prompt quotes and response to emails"
Bruce"She was so helpful and easy to talk to . Got us where we wanted to go and good deals . We will be dealing with Jessica in the future."
Cherrie"Very prompt with emails especially as I had quite a few requests. She always responded quickly and thoroughly with lots of helpful options and suggestions."
Shannon"After talking to Nikki for just a little while, she perfectly understood my idea of the perfect holiday. She is very experienced—I truly felt it. I felt relaxed and confident with her advice."
Paula Daniela"Tracey is approachable friendly and knowledgable and professional"
Karen"Jordi was friendly, helpfull and very patient with us as older clients."
Catherine"Courtney was very efficient and got back straight away answering my questions. It took no time in gathering all my information for the trip. I would highly recommend her for all your travel arrangements"
Gillian"Easy to talk with, and finding the accommodation that suited us. All flights dates the whole package"
Teresa"I rung him once, told him what we wanted, later that day, he sent me the hotel he thought I was wanting, next day the quote was in my inbox, checked a couple of queries, they were all goi, next day I paid for it. Can't believe how quick the process was and brilliant service"
Ingrid"She knew we were looking at two options, but didn't try to talk us into her suggestions. When we discounted our other option, we went back to Hayley and she put the holiday all together for us. Lovely lady. ????"
Sue & John"Very easy to deal with. One phone call and email it was all sorted. Popped into the branch confirmed everything paid. Very good knowledge and service"
Colin"Charlotte is amazing! So great to deal with. I was trying to look at all the various options myself and getting so confused and she made the whole process so easy and stress free"
Melissa"Great communication and provided suggestions that worked in our budget and timeframes."
Nigel"She was so helpful, very quick to get appropriate info to us,she was Amazing!!"
Maria"Nothing was a problem, I found it really easy and relaxing and she did all the things with all my hideous stipulations due to partner having tricky to negotiate cancer issues, couldn't have been bothered to book this fabulous time away unless Brydie did everything ????????"
Cherye"I received a very quick response to my enquiries and Claire was very helpful with all the changes I wanted to make."
Lucy"called in without an appointment and he wrote our requests down, including medical questions for our insurance. I received an email late that morning with everything requested including our travel insurance"
Deborah"Anna is very friendly and easy to speak with has huge knowledge and experience"
Catherine"Gaylene replied promptly to our email and once we gave her our plan, she was quick to put together our package and realise there was a further discount she could apply."
Hans and Winifred"KA is just fantastic. Super responsive, great advice and trusted."
Sherene"Sarah was incredibly welcoming, professional, and responsive from the moment I walked in with my initial enquiry. She took the time to understand what we wanted from our family holiday and presented flight and accommodation options that were spot on. She also arranged our travel insurance, making the entire process seamless and stress-free. I highly recommend House of Travel for their outstanding service and attention to detail."
Alison"Julie is always responsive, practical and finds me exactly what I need. She goes above and beyond to ensure I always have a great stress free travel experience. I really appreciate her."
Annie"She answered every question so patiently.happy to deal with her."
Asha"Just so helpful and detailed with her recommendations, quick to respond to emails"
Gail"Helen is always very professional and was very prompt in her reply’s to my many questions!!! A pleasure to deal with"
Marisa"She listened to us and gave us advice and guidance about our holiday. Did for us what we wanted."
Alan"Listened to what we were after provided options and ensured the place would be great for our celiacs in the family"
Matt"Great, prompt communication and provided exactly what our family required, taking the hassle of planning our perfect holiday away from us."
Jason"Was my first and only experience booking a holiday. Cody you rock lad. Kind willing to help and accomadating. Thank you"
Rachel Donna"Usual rapid and very satisfactory response"
Gerard"Very helpful and communication great"
Stephen Douglas"Very friendly and welcoming, helping us choosing the right accommodation and flights for our destinations"
Marija"Everything was sorted in a timely manner."
Brenda Joy"Emily was really helpful and easy to deal with."
Jeremy"We had only thought of going to Rarotonga for a holiday, but when we encountered difficulties with accommodation, it was Chevonne who suggested Vanuatu as an alternative destination. Not something we had thought about, but I think it's going to be excellent."
Lynette"Available all hours everyday"
Zinzan"Claire was so easy to deal with, she explored multiple options for us including various flight times and dates and even managed to get us an extra day outside the promotional period for a great price so we could enjoy our wedding anniversary in paradise rather than having to fly back that day."
Ambrose"He was incredibly helpful and knowledgeable. He was quick to respond. We had a bit of a tricky case and he made us feel supported the whole way."
Max"I was amazed to see a complete package delivered to specifications so late in the day on a Friday. I had a booking confirmation by Monday morning. That’s effortless for me. Love prompt and efficient service delivery. 100percent for Chantelle Bowring."
Dianne"She was helpful and provided options v quickly. She also looked into new options for me. She listened to what I wanted."
Karen"Once Natasha had all our request she didn't hesitate to put a lovely package together with ease , very Happy"
La Vina"Robbie was very prompt and friendly . Everything was done efficiently and was exactly what we wanted."
Graeme"Our request was entered and improved upon have contacted Lisa over the years and she has always been professional and understanding in one instance there was a glitch with the booking where was heading to Australia where my son was seriously I’ll , she sorted the problem and she delivered the booking to my home that evening . I have recommend her several times"
Patricia"Natalia responded to us quickly and efficiently, lined us up so we were ready to purchase what we wanted when we made the decision, and gave us some options as well. She listened to our pretty time tight constraints and got things sorted super fast."
Richard"Excellent knowledge with such a lovely attitude"
Kathy"She was very friendly courteous and helpful. Nikki was also pleasant and helpful. So nice to deal with friendly people."
Cheryl"Christine took the information I gave her to personalise and provide exactly what I wanted. Both through email and on the phone she was friendly, professional and nothing seemed too much. I chose HOT over flight centre who I had already met with because of the service and care Christine provided"
Kimberley"I did not have an appointment , but problem to Laura she was more than happy to take time & work through options & the finer details for my trip."
Paula"I guess you could say that I am a reasonably experienced global traveller and don't often use a travel agent. On this occasion I decided to do something different and see if there was any real value in using an agent as opposed to doing it myself. Nereida quickly understood what I wanted and completed the booking with no fuss or wasted time and my ticket was emailed to me without delay."
Andrew"Easy manner. Knowledge of where we have booked. Options depending on our budget. Made booking our holiday a pleasurable experience"
Geraldine"I missed the email where i had to pay and Lee got the time extended and followed up with a phone call to remind me to pay so I could get the deal offered."
Jack"Djana was very afficant and friendly. Nothing was a problem in helping us to organize our trip. She keeped us well informed about our trip."
Jacqueline"Rachel was very efficient and answered all our questions, she got us the best deal for our holiday."
Katrina"Help full"
Thomas"She took a lot of time getting the details sorted and know what I like when I travel"
Rona"Anna provided well informed and timely feedback in bringing our holiday package together."
Pip"Fast responses with a willingness and knowledge to discuss concerns"
John"Jazmin makes travel easy. Always helpful"
Maralyn and Colin"Donna made everything very easy"
Pamela Elizabeth"Claire was very prompt with her response times. She was also very obliging when queried about exploring potential alterations to the itinerary. Thank you Claire :)"
Ann"Caitlin was prompt with her communication and was very helpful with helping us plan an extended family trip to Fiji. We had a very tight timeframe in which to secure the package deal we had seen and Caitlin made this happen for us."
Andrea"Anna was very prepared when we arrived at our appointment. She had listened to my specifications and found excellent options within our budget. We booked and she was really responsive,and communicated exceptionally."
Nicole"Listened to our wish list and gave good advice and recommendations"
Susan"Been dealing with Graham for several years and he always comes up with the goods."
Vicki"She was very informative. She responded quickly. The holiday was booked quickly and put through a request to the resort on our behalf"
Max"Stacey was fantastic to deal with — knowledgeable, responsive, and genuinely helpful throughout the whole process. She made everything easy and stress-free, and I felt confident knowing all the details were taken care of. I wouldn’t hesitate to book with Stacey again and would happily recommend her to others."
Julie"Enquired out of curiosity for 2 different options, Nikki was fast to respond and provide the 2 options to suit our family. Great communication and prompt reply."
Thomas"Very efficient . nothing was a problem and she completed all our bookings in a timely manner."
Jan"The whole experience was great. Lisa listened to what we wanted to do and gave us great suggestions and advice."
Mary Sue"Excellent service. Booked accommodation and airfares on the spot."
Nicholas"Claire was amazing from the initial email to the phone calls I made to her. She booked our holiday with ease and was very professional throughout the experience a credit to your business for sure."
Kevin"Love dealing with Debra! I emailed her saying we want a quick getaway for our anniversary and she straight away found the perfect package so we booked it on the spot - easy peasy, done! :)"
Stephanie"Onto things pretty quick"
Deb"Angela is always professional and very helpful. She has everything I need for my appointment ready when I arrive."
Merinda"Have met Amy before, and wanted to go to her again, because of her caring personality, knowlege of travel, and efficiency in our previous travels."
Lorraine"Very friendly and inviting. Loved her assistant. Booked us a package deal which was perfect for us. Recognises our needs based on our travel plans (golf)."
Tania & Kristin"Had NO Probs"
Murray"Brent seemed very approachable and new his product well. Brent is easy to deal with and nothimg seemed to much trouble."
Gavin"Carly always replies to our emails and follows through with every request"
John"She has experience, she is thorough and very friendly. She answers @mails quick and promptly, I have a lot of trust in her ability as travelagent agent"
Petra"Prompt service gave us several options for what we wanted all sorted within about 2 hours will definitely use kirsty again , have used her in the past and was very happy"
Mark and Raewyn"Always gives us the best options"
Bev"Easy to talk to, honest and decisive."
Rhys"Very efficient"
Marilyn"Very helpful"
Jack"He's great - attentive, fast acting, easy to deal with, reassuring and when any issues or questions arose he was prompt and professional. Has good travel experience and knowledge so felt we were in good hands."
Sarah"Very prompt in getting back to me, got me to send info to email so she could start working on it asap next day Friendly came across as genuine"
Adrienne"Kate was fantastic with communication. We had a small window to try to make our trip work and Kate was awesome with helping us sort dates and get our trip booked."
Jodie"She was helpful, friendly and did her best to accrue the best deal for our money. She was able to answer our questions"
Anne"Very easy to deal with and gets onto it straight away"
Diane"I wanted to go to Rarotonga for my birthday, I gave Maired my details and she did everything else. Mairead is so easy to deal with ."
Bronwyn"Chloe came up with a selection of options for us to choose from for our upcoming visit to Fiji. We had a specific time window and requests that she managed to satisfy. Thanks"
Steve"Easy to deal with"
Sandra & Michael"We found Tracey to be very friendly and efficient and made it an easy and enjoyable experience for us"
Ian"Brenda was very helpful and understood how we needed our own space while taking 2 grandchildren on holiday. She looked for a reasonable deal and explained things well."
Rene"Tayla was so prompt in organizing my trip,nothing is too much trouble with Tayla and she very friendly and very approachable."
Sue"positive ' helpful ."
Michael"Prompt service"
Kevin"Talofa was a lovely person and very knowledgeable and helpful"
Christine"She found out what we really wanted from our holiday and went the extra mile to be helpful"
Julie"Very helpful and quick"
Donna"We only delt with her for a small amount of time"
Heather"Very helpful throughout. Good options and advice, and changes were no problem."
Martin"Suzanne is very knowledgeable about travel destinations and very helpful in finding the right place for accommodation"
Dianne"He was very helpful helping put our holiday together for us. He listened to us and acted without delay. Explained and answered our questions. Now we have to wait till June"
Noelene"Very accommodating. I fee she went above and beyond to help book our holiday. Especially as I was away and not always fast to respond."
Rebecca"She was very helpful and answered all our questions readily, giving us options to choose from."
Catherine"Sharon was truly awesome, within a short deadline, Sharon set out to find our deal and confirm an amazing option to suit our travel party!"
Andrea"Very prompt and very efficient."
Lorriane"Exceptional communication, highly recommend Claire! Process was very simple and because of her I would use a travel agency again ??"
Benn"Great service, friendly, prompt and knowledgeable gave options and ideas we hadn’t event thought of to enhance our holiday"
Rachael"Responded to my query straight away and followed up asap"
Carlene"Monica was more than helpful explaining in detail everything about our potential booking and worked well to explore options to save money while not diminishing our travel and accommodation"
Ross"Being our second visit to book a o/seas trip, Rachael had all our details ready we only needed to say yes or is there another option. Booked on the spot and paperwork followed after we were happy. Now only put it on our calendar and start the countdown."
Hans"Courtney has helped us previously so there was no hesitation reaching out to her again. Courtney is so helpful and knows exactly what we after, then delivers."
Sharon"Prompt service. Got us good flights. Helpful with queries concerning the trip"
Judith & Richard"We sorted whole trip within 30 minutes"
Lorna"Kate was prompt in replying to my tentative email and answered all our questions with patience and options."
Fayln"We wanted to have Anna guide us through another Fiji Holiday plan, after having the ideal holiday planned for us last year. Once again, Anna made the process simple and straightforward. She gave us fabulous options that rounded out our initial ideas/suggestions perfectly. Anna dotted the it's and crossed the it's, thinking of everything from easier flight options to carseats for the transfers. We'll be recommending Anna to friends and family for sure!"
Linda"Vicky’s communication was great, she listened to what we wanted and adjusted dates to suit our schedule. Her personal experiences were really helpful."
Kirsty"Rebekah has been very quick with getting back to us.And very helpful I would use her again to book pur trips"
Wayne"Listed to our wish list & delivery an amazing itinerary"
Alan"Prompt response with practical and helpful advice."
David"Friendly and prompt responses."
Mark"Raelene is so competent in arranging everything promptly and in such a professional manner."
Robyn"Carla was fantastic. We requested, almost the impossible, Carla achieved this for us and much more. Thank you so much Carla."
Phillip"Excellent response times and clear communication. Great assessment on our needs as a family of 5."
Kate"Very efficient and flexible and willing to suggest options."
Catherine"Very knowledgeable on travel deal we were looking at. Extremely helpful with booking our flights and happy to take the time to secure the best flights for us."
Sarah"This is the second holiday Molly has booked for us. We came back because we were very happy with the service she provided us. We were equally happy this time. Thanks Molly"
Deborah"Stacey does an excellent job everytime"
Theresa"Swift to respond to requests. Answered questions though a little confusing with a couple of aresa."
Sandra Louise"Kate was great at answering all our questions and getting back to us fast so we didn’t miss out on the sale"
Larisha"As usual, extremely responsive, relaxed, discussed all possibilities and suggested great options."
Barbara"Danny knows what I like and is very fast with his replies"
Caroline"Efficient and prompt"
Stephen"Here are some words! - empathetic, expertise, thorough/detailed, prompt... meaning - a very good listener, knowlegable, professional, and fast responder. So far, so very good..."
Alison"Brent was able to provide options and secure our flights & travel package in within a very short time with settlement completed all within 44 hours."
Murray"Dennis was very helpful and really took care of all our needs before we even had to ask ."
Patrick"He was able to sort everything over the phone which was great, very quick and smooth experience, great communication"
Nicky"Very easy to deal with And had flights and accommodations sorted in a couple of hours"
Rodney"Rosie was friendly and knowledgeable, and had good insight into what would interest me in terms of holiday packages."
Maria Josephina"Very knowledgeable, offers alternative and options. Listens to our requests and responds accordingly. We have used Kylie for sometime and will continue."
Alex and Pauline"Approachable, listened and found all of our requirements."
Beth"Very helpful and timely with the service"
Michael"She is very friendly and helpful. Very good at communicating. Understood our budget and what we were wanting."
Wendy"Very helpful in sorting out holiday plans"
Graham"Disappointed advertised specials were not available when came to booking so early in the sales period"
Charles"Hannah understood what the brief was and gave suited options for my booking"
Nicola"She was incredibly knowledgeable, efficient, warm and welcoming. We didn't have a massive budget but she made us feel like we could plan a great holiday within our means. I would highly recommend her to anyone. She has made this stressful experience so much easier."
Aidan"Ease of communication and options provided that meet our requirements"
Jonathan"on arrival at the office , positivity off her with good aura. information was great and assistance great. i will book with her at any time again, well done Sam"
Yvonne"Janine offered us helpful advice about accommodation options she thought we would like"
Beverly"Niamh has been very pleasant and happy to help with any question, when ever I rang to check on details at random times. Getting the deal advertised we were interested in. Thank you."
Nora"Sarah has excellent customer service skills. She has been very patient and accommodating. She has made suggestions that improved our options. We have booked trips for ourselves and for family members with her and would go back to her every time!"
Yuly"Excellent communication Fantastic service Looked after us and is taking the time to ensure all times for ferries etc are accurate"
Ants"Very quick turnaround and correction of my mistake. Competitive pricing and no add-ons just trying to sell me things I dont want or need which I appreciate."
Lisa"Cilia responded firstly with a phone call and offered suggestions and found the best price flights available."
Martin"She was incredibly easy to deal with, responsive and efficient."
Ann"Ive dealt with susie for our first raro trip, an she is just super helpful an a massive ray of sunshine shes got huge amounts of enthusiasm for me an i just love dealing with her nothings a problem."
Mandy"Angela is great to work with. Has a vast travel experience. Looked for the beat deal for us. Highly recommend. Will use again."
Anthony"Nothing a problem everything sorted quickly"
Daph"Rosie was amazing, listened to our wants and budget and exceeded expectations"
Samuel"So lovely and accomodating to our needs. Took her time to find accommodation that suited our budget but also something suitable for the occasion. Will only book holidays through Christine from now on."
Holly"Warm friendly and very chatty also very knowledgeable"
Stephen"Very efficient and a good communicator"
Sheryl"Excellent"
Roy & Leanne"Quick and efficient, good range of options"
Wendy"She was great ! listened to what I required and was fast with response time and accuracy. Excellent service"
Bridgette"Very thorough and fast - gave us a good range of options to fit within our budget"
Kylie Anne"Prompt service"
Maree"Sarah was on the mark with the aspects of travel arrangements to Cook Islands"
Peter"Easy to deal with and very cooperative"
Andrea"Very efficient and worked hard for us in getting an upgrade on accomodation. Well presented quote sent to us. Very affable manner. Keep up the good work"
Brendon"She was friendly and helpful from the minute I walked in the store and organised everything I wanted for him holiday and had everything confirmed in record time"
Marie & Scott"Very friendly and pleasant as well as being efficient."
Robyn"Kim was very responsive, quick to organize things and so easy to deal with. Made the booking super convenient and understood what I was looking for ??"
Jessica"We use flight centre to book travel but thought we'd give house of travel a go as our usual travel agent was in holiday. Erin was so prompt with contact and communication was quick, clear and helpful. Erin was amazing to deal with via email that after booking our cruise we decided immediately to book a Samoa trip through Erin as well. Appreciate the knowledge and response."
Kyla"she accomodated all our needs and got us the best holiday package we could ask for"
Lee"Had made an online enquiry on New Year's Day and therefore was not expecting to a reply until the next business day (5th January). Therefore, was pleasantly surprised to be contacted by Gemma on Jan 2nd regarding our holiday query. Gemma was prompt in replying to any further queries and arranging our travel. Kept us informed of the progress on the booking arrangements and subsequent confirmations."
Diane"Went above and beyond"
Kate"Communication"
Martin"Courtney was very quick & helpful with her response to my inquiry, she has been very easy to deal with in getting our first family overseas holiday booked."
Libby"She was fast to respond and offering good suggestions throughout the booking process"
Elizabeth"Our holiday was easily booked for us by Paul and he was very accommodating with all our changes."
Sue"She was very welcoming and efficient."
Linda"I’ve worked with Chloe for a number of years now and I am always marvelled how responsive and efficient she is. She makes me feel like I’m her only client which is a beautiful thing, She never misses a beat."
Dervela"She was helpful, professional and took time to understand our requirements. I would recommend Angelique for any future travel. She was also fast, didn't muck around."
Keryn"I got a response in a quick timeframe and had multiple options to look at. Replies to follow on emails were really quick."
Michelle"So Organized ensured we were Happy and understood our holiday. Kept in touch pleasure to work with. Would highly recommend her to deal with."
Gary"Very professional and easy to deal with. Great attention to details. Fast responses and clear communication."
Iryna"Very polite and helpful, made everything clear. Felt like she was trying to get us the best holiday possible"
Steven"Extremely helpful - went above and beyond to get the finer details right and considered all of the travelers requirements - made suggestions, very informative and shared personal experiences which is always a bonus as you can trust the recommendations due to personal experiences."
Helen Sian"I have never been overseas before and Holly was extremely good at guiding me through detail, offering very good advice and working out a very good package deal."
Fiona"Kelly worked with my needs to figure out the best deal available. Very friendly and approachable and a pleasure to deal with."
Fraser"Good advice & quick service, easy to discuss options on the phone with"
Marie"Very helpful and courteous service"
Tony"Easy to talk to and quick reply with all very detailed quote"
Jonathan"She was very quick, polite and understanding with communication and answering any questions I had. This made for a stress free and easy booking."
Fraser"I love working with Danny. This is the third trip we have arranged with him. He is really knowledgeable about the destinations we have wanted to visit. He is quick at booking our trips even when we rabbit on at him. I trust him completely to arrange all our travel : fights, hotels, insurance etc. He really is a star!"
Anna"Maia was prompt in her replies, friendly, and provided a quality itinerary suggestion that met the brief."
Lewis John"Always helpful, advising on best hotels to cater for 5 year old granddaughter."
Susan"Holly spent an hour with me trying to find the best deal and then continued after I left to get exactly what I needed. Cannot rate her highly enough."
Tracy"Very helpful ."
Andrew"Emily had prompt replies and listened to what I was after. She put together a quote for exactly what I was looking for in a holiday."
Maddie"Very helpful and knowledgeable."
Clifford"Caitlin was very accommodating to my questions and requests she responded quickly and nothing was a bother. I found Caitlin great to deal with and would not hesitate to recommending her to other people."
Nicola"well if it wasn't for Jess contacting us about our credit we wouldn't of known"
Tania"Very thoughtful efficient service. From the first email requesting a luxury holiday for two in Rarotonga to a week later booking the trip."
Sherida & Ken"Helpful and was great. Knowledge"
Ross"Very quick communication and all information provided."
Allyssa"Djana has been amazing right from the initial phone call, to meeting in person. Very helpful, listens and tries to cater to our needs. Explains everything and has great communication skills. Djana goes above and beyond, and makes you feel confident about your holiday choices. Highly recommend as we will be going through her for all of our overseas ventures."
Richard"She seemed to understand what I needed and got on to booking it quickly. Communication was quick and clear."
Adriana"She knows me personally and knows what I like and don’t like when it comes to holidays for my husband and I. She is always very knowledgeable and gives great travel advice."
Dale"Gaylene is fantastic. Nothing is a problem, very helpful, always returns calls. I can highly recommend Gaylene."
Marianne"Easy to talk to. Gave options and ideas"
Jill"Very efficient and helpful, was able to accommodate the changes we made"
Peter"Very helpful and pleasant to talk to."
Lawrence"Prompt communication and great options to choose from to suit our family"
Nicola"Service was prompt and she was super responsive to our needs when crafting our holiday. She ran though options and provided us with choice within our criteria."
Jan"I felt very 'safe' in Jason and Linda's hands - totally confident that our interests and wishes would be explored fully."
Neil & Hilary"The friendly and helpful way the holiday was booked. Great communication."
Mike"Hassle free, efficient and was very accommodating"
Graham"Great response time, patient and provided the perfect package for us. Good local knowledge/suggested activities while we are in Raro."
Julie"Very polished !"
Wendy"Kimberley spent quite a bit of time searching for the best prices and accommodation for us."
Jillian"He was onto it and great to deal with"
Merryn"Prompt responses, easy to deal with, great communication"
Gavin Michael"Nikki was working in the Papamoa store when we saw her. She helpful, informative , interested on our travel plans, Nikki suggested different locations and prices Over excellent customer service"
Karen"Gave Danielle the parameters for our group and trip and she organised a quote"
Paul"Kristen always offers expert advice and creates great travel itineraries."
Richard & Kate"Carmel was obviously experienced. She quickly worked on the brief I had given her and our holiday was booked soon after."
Vicki"Nikki understood what we wanted first time. She listened carefully and then gave us 3 holiday options. All of which were inline with our family’s needs."
Clare"She was very efficient, she listened to what I wanted, she researched possible resorts that were available over the Christmas period and she found a place that suited our needs."
Rapua"Understood the complicated coordination of 5 people from different locations and countries and the type of holiday within the requested budget. Sorted the best domestic connections for an NZ winter and accommodation to ensure we all get our overseas flights."
Angela"Listened to what I wanted and made it super quick and simple"
Shannon"Prompt with communication. Clarified my questions. Very approachable"
Jane"she was very helpfull"
David"I’ve now booked travel with Monica Nichol twice, and each experience has been outstanding. She is incredibly attentive with her communication and always keeps me well-informed throughout the process. I really appreciate how she listens to my criteria and comes back with thoughtful, well-matched options that make the decision easy. She’s proactive, professional, and genuinely great to deal with — working with her takes all the stress out of planning travel. I couldn’t recommend her more highly"
Meri"Exceptional service she gave. Her obvious travel experience was a real help. Angela's knowledge of her product was second to no e"
Diane"Great to deal with, passionate about her work , and always gets back in contact with us when she says she will."
Steve"Went out of her way to find the right accommodation for us"
Michael"She was very patient in explaining things, and as we were travelling at the time she was most helpful."
Rachael"Glen went out of his way at short notice to arrange our travel plans. He understands our requirements and we are always satisfied with the options he offers us."
Gregory"Fast efficient service. Package had everything we asked for in it. David listened to everything we wanted and put together a package that suited us perfectly."
Bronwyn"She listened to what I was wanting and provided everything I asked for and more."
Mandy"Always very easy to deal with Chris, he responds quickly, has great alternative options if our first-choice options aren't available and makes the whole booking travel process super easy and stress-free. He is my go-to travel agent for family holidays!"
Hannah"Always very efficient, knows intuitively what we require re travel and accommodation, we have utilised his services for many years now and he has always produced outstanding service, utterly reliable"
Cedric & Carmel"She understood my needs and was very patient with me. She was very professional and friendly. She explained the holiday package deal in detail for me to understand."
Maryna"Kristen was fast to get in touch with the special we had been waiting for, and then was quick to get it all booked in and sorted."
Jacqui"Simply because the ease of getting the trip organised was fantastic. His knowledge of things to do there and accommodation options is outstanding. Thanks Jonathan!!"
Neville Terence"Rochelle always knows what will suit us"
Robyn"Kristin was very efficient and helpful with any questions we had. Nothing was a problem."
Liz"Got a prompt reply from Melissa regarding a query on a package trip. Dhe came up with good options one of which we have booked. The was very accommodating with the budget we had."
Val"Helen is brilliant at attention to detail and modifying travel arrangement to suit our needs."
Irwin and Yvonne"She was helpful, but when I went to pay a couple of hours later after discussing it with my husband etc the price had gone up $600 odd as she was a day out with her flights and resort dates. So was annoyed about that"
Nicola"prompt replies and knew what we were looking for"
Shaynne"Very prompt responses, great to deal with and made the whole process very easy"
Anna"Very Helpful an so friendly."
Morrie"Fast to respond and good communication. Came up with great options for the details I gave."
Carmen"Always willing to help me get the best holiday"
Henrietta"Lee is always knowledgeable and quick to get our trips organised"
Annette"Always helpful with approptraitely priced options for accomodation and has helpful tips on other aspects of our planned trip"
Nigel"Rachel from Calder and Lawson is knowledgeable, listens carefully to questions before making excellent informed suggestions, is prompt and above all is personable and with a sense of humour."
Wendy"She’s amazing. She got exactly what I wanted. I’m going to do it this way from now on. Thank you guys."
Elaine"Namrata is efficient effective and always puts our needs and (wants) first"
Tioata"Listened to our situation"
Clare & Neville"Friendly answered my questions so helpful with us being a family group of 17 with range of ages."
Christine"Great communication and helpful hints for a large family traveling to Fiji. Different options given for us to consider and Tiff was always efficient in reply times."
Gemma"She was very prompt and accurate with everything. My only previous experience working with a travel agent was about 3 years ago with another business and they made several mistakes/errors in details along the way, so it was a good experience when everything was accurate first time."
Jessica Amy"Caprice was so very helpful, she went over and above several times. It didn't matter what I asked her, her response was always very timely. We asked her to change several things and she did so immediately and always in an extremely professional manner. Caprice made booking a trip so easy, I would definitely use her again and will gladly recommend her!"
Angela"Quick response to my query and everything sorted within a few days."
Joan"Super helpful and quick, was able to look into certain requests I had and make them happen for the trip"
Morgan"Rachael was great to deal with, she made our booking very straight forward, hassle free and explained very thing we needed to know with regards to travel insurance etc."
Jackie"She has always been very helpful, has a wide range of knowledge and would highly recommend her. Thank you"
Deborah"Put us on the straight and narrow with a day change which we completely forgot about. Nice manner and very helpful"
Thelma"Maia was soo helpful and made our trip very easy as she organised it and communicated with us through the process. Outstanding work Maia"
Jo-anne"Very quick to respond, happy to investigate options and listen to what suited us, and had worthwhile suggestions to make"
Pete"Her attention to details, she thought of everything for our itinerary that the Flight Centre agent missed"
Lorraine Cynthia"Very friendly and helpful"
Paul"Rachel is always very approachable Happy to spend time talking to us. It's always a pleasure to deal with her."
Steven"I really appreciate how prompt Nikki was at responding to my emails and confirming the trip details."
Alyssandra"She was very friendly and helpful, and very quick at getting back to us. Would absolutely deal with her again."
Amy"She was amazing with trying to help me with my trip that I booked last minute."
Natalie"Myy booking was arranged immediately when I walked in without an appoitment"
Stephen"Have dealt with Ashleigh before and her friendly helpful manor always gives us a great positive feel when booking our holidays."
John"She was very informative and had the answers to all my questions. Made me feel at ease and took the stress away from booking"
Barb"Natalia is very knowledgeable about Fiji and provided me with lots of helpful advice."
Anna"She is just amazingly patient and kind. Always willing to help, and after a few years of dealing with us, seems to understand us almost completely. She seems to go the extra mile, too!"
Elizabeth"She was very lovely and welcoming. She asked questions where abs what we wanted etc dates and found us a great deal very fast .her bubbly and great personality made it easy and exciting.."
Jessie"She was friendly, polite and patient with the multiple requests. Best part is that she listened with care to understand the needs properly and then made suitable recommendations."
Mohammed"We are repeat customers. Requested a package for Lomani Island Fiji. Sandy had quote prepared and emailed to us the same day. We accepted so it was booked, confirmed and deposited very quickly."
John"They listened, and they were quick to come back to us as promised. Good experience."
Lynda"Jo is amazing she goes out of her way to create a holiday you will never forget. She packs as many activities into your holiday as she can. Which we love. We enjoy being on the go and making the most of our time away"
Shona"She was quick to provide a quote as per my request."
Susanna Jacoba"We made a plan of we wanted, Nicky listen and put together options which we refined as collective. Thoughtful and helpful."
Melissa"Nicky was kind and helpful finding ways to get what I needed She was quietly confident sorting my problems and I was very grateful for her assistance She was also very welcoming and I will be happy to ask her advice in the future"
Karolyn"He responded quickly and did everything we asked. What more is there?"
Brinley"Exceptionally fast service and helpful recommendations for a destination we have not been to."
Sharon"Great to deal with and come up with great deal whot u ask for"
Jason"I recently booked a trip with the help of Mathew and couldn't be happier with the experience. He made the entire process, from start to finish, completely effortless. Mathew was always quick to respond to any questions I had. Highly recommend his services!"
Rebecca"Camel arranged my travel and accommodation quickly and professionally during my family emergency"
Mike & Kathy"Went in and spoke to Liz on a Monday about a couple options about going on a break for two weeks. She gave us some great options by Tuesday. I made a couple of adjustments and confirmed by Weds paid for by Thursday. Awesome lady to deal with ."
Neville"Great help with holiday planning. Prompt attention to all queries and very pleasant to work with."
Mary"Tayla is very knowledgeable and she listened to our wants. She was professional, polite and respectful. Her follow up was impressive"
Mark"He immediately phoned the relevant person to clarify the information I needed, rather than just giving me a generic answer."
Songhee"Excellent communicator always helpful and quick to respond."
Mandy"Gaylene is friendly, helpful and knowledgable, I trust her opinions and she gives sound information and provides several options to choose when we are deciding our holidays. Nothing is too much trouble and Gaylene is our #1 go to for all our holiday plans past/present and future."
Susan"Have used Justine before -very efficient and helpful"
Lisa"Alicia was super prompt in her responses and very helpful, especially since I requested her to do many different searches for us. A pleasure to work with."
Emily"Friendly and knew her stuff"
Vicki & John"Good understanding of what we needed. Good advice and reliable"
Fran"Chantelle was so quick to respond, provided me with exactly what I was after, was friendly and super helpful"
Bonita"He went out of his way to find accommodation for my whole family in Rarotonga. Good communication."
Sharon"Replied in timely manner and answered all my queries"
Katrina"Erin answered all my questions, was quick to make changes that I requested. There was no hint of pushing to take the deal quoted."
Susan"Oliver went to great lengths to make sure we had all the information we needed, made great recommendations and outlined any options available to us. All politely and in great time. Top marks Oliver - an experienced and effective man of travel"
Richard"have booked 2 previous overseas holidays with Sam before., the latest being Rarotonga. Sam is knowledgeable about the area, and got us a good price in an excellent area. She also found us an 'Adults only' hotel... Score!"
Ann"Total customer focus. Kimberley was friendly and easy to talk to, she made us feel like we've known each other for a long time. Very helpful Answered all our questions Went the extra mile to make things happen for us i.e extra luggage for us and our grandson We walked away satisfied and felt like we've got a new friend. Meitaki atupaka Kimberley."
Rimareka"Very prompt to respond to any inquiry, and has been super reliable for previous trips."
Kendell"Jess was great to work with. She quickly provided us with a quote and tailored it to meet our specific needs."
Adrianne"Great communication and she was so adaptable to us changing our plans. She had great knowledge which has helped us make what we think will be best decisions for our family holiday"
Angela"Dalwyn worked very hard to meet all our needs at short notice for a very large party."
Patricia"We went to House Travel for price compare. Upon meeting Bridget & her offering justifiable alteratives to our itinerary, we decided on the spot to book, even thou the price was higher by 100s of dollars."
Margaret Anne"On first meeting Kelly she was very polite. She listened attentively to what I needed. She took me through some options which I thought was great. The thing that I appreciated most about Kelly, was how fast she was at getting the best deal for me. Overall I would recommend her highly to friends and family."
Dess"Efficient, friendly and a great communicator. Bonnie made the whole experience extremely easy. She understood what we wanted and made sure she provided exactly that."
Sue & Tony"Very helpful and we felt very comfortable with all her recommendations. Delightful young lady and if we plan any future holidays we will definitely ask for Taylas help."
Susan"Mairead was very knowledgeable and offered valuable advice about Niue. She was easy to deal with and super efficient! Highly recommend Mairead and House of Travel."
Toni Marie"Prompt and very informative"
Colin"Very pleasant and knowledgeable about our holiday to Fiji"
Wendy"Minakshi was polite, attentive and completed the quote process very quickly. She also amended our quote twice before we finalised that same day. The prompt and easy response was excellent."
Jolie"Bridget was easy to make a time to meet with, friendly to interact with, gave great options for our trip planning, and listened so well to our requirements and thoughts."
Fiona"We liked his calm relaxed reassuring manner. We felt listened to and he responded to our requests."
Brenda"Tiff was amazing to work with. Informative, great communication. She made the process simple and exciting!"
Jessie"Kate was knowledgeable and easy to speak to."
Susan"Great information given, always happy to help."
Pam"My partner had to travel for an unexpected funeral. Vicki could see I was exhausted and stressed, she pulled everything together for us at a fantastic price. She was kind and sensitive to our situation. I will definitely be using her service again. Hopefully under happier circumstances."
Pao"Efficient and friendly service"
Ian"Bridget was friendly and accomodating. She made sure our holiday needs were met and explained everything quite thoroughly."
Natasha"Great and friendly advice and guidance to get us the best itinerary at the best possible cost."
Ravindran"Charlotte listened to want we were looking for in a holiday and came up with 2 options. She kept it in our budget. Really pleased with her and its not the first time she has come through for us"
Andrew"Communication was great, nothing was a problem. Answered all of our questions with ease."
Rebecca"Tracey was the most cooperative and efficient agent"
Konstantin"Everything is seamless and I don't have to worry."
Carolyn"Prompt answers gd knowledge for accommodation. Remember who I was from last travel arrangements."
Patricia & Neville"Dhawal was very quick in responding to my questions/requests and very knowledgeable about our trip. He was also very helpful as he made sure that all our requests are covered. We are thankful that he is our travel agent for our trip."
Jason"She knew what she was talking about. Very experienced and had been to Samosa beforehand."
Valmai"Christine was so helpful and nothing was too hard for you, she was amazing"
Sandi"Natasha used her personal recommendations and wide knowledge to take care of our large group booking with ease."
Robert"Very prompt and efficient and able to get back to me every time after I emailed her like 30 times in a row changing things. ??Very happy with the options she gave us as a family and thrilled with the place and price we settled on. A+"
Jennifer"Great service and very helpful"
Nisha"Came up with great options I had not considered"
Doug & Debbie"Kirsty was very helpful and prompt in sending through the initial and updated quotes"
Lachlan Robert"Friendly and knowledgeable. Great service with each interaction. I will definitely use her services again."
Trevor"Lovely person easy to work with and helped that she had already been there"
Pam"Amy was fantastic, we told her the details we were after, she said instead of sitting around go for a walk, when we got back, Amy had sorted just what we are after, confirmed . dept . all done ,"
Diane Gail"She was helpful and explained things clearly very easy to deal with"
Carolyn"She always makes our bookings keeping our interests in mind."
Wendy & Peter"Carmel was helpful, prompt and informative answering all my inquiries as well as providing different options"
Kim"we put in a deposit for a trip to Vanuatu but Vanessa returned to us that, that price was no longer available and would cost more, we then changed the trip to Fiji at Beachcomber but had nt decided on where to stay for one night at front end of trip and 4 nights at end of trip, it was a bit of a muck around on my end but she helped us through and we got sorted after an hour or so"
Andrew"Jordie went the extra mile & got us where we want to go. Thank you Jordie."
Kathyrn and Maxwell"Jan was very helpful and prompt when looking into options for our trip, especially since it was very last minute and places were quite booked up already. She did a great job organising our trip in a short amount of time."
Christopher"Fiona was very pleasant and truthful. She has been to the destination we booked and gave good advice and recommendations."
Fay"She was really efficient and super-fast at replying so was so happy as I knew my window of "should I be doing this" was little haha"
Trilby"Very easy to deal with. Very helpful, knowledgeable and prompt communication. Nothing was too much trouble. She also has a great memory too about previous interactions which really adds a personal touch."
Joanne"Efficient replies and helpful information."
Natasha"Prompt service, and willingness to adapt to our wishes"
Elizabeth"Our communication with Teri was all via email, which sometimes can be a little more difficult, but it was super easy. She was very helpful with her recommendations and gave us some options based on exactly what we asked for. I would highly recommend Teri to anyone wanting to book a holiday."
Lea"She was easy to communicate with, uunderstood what we were looking for and responded promptly to any questions we had"
Christine"We have found the staff very friendly, helpful and to always offered great travel options."
Riwia"Friendly, quick responses, very helpful"
Lisa"I had an idea of what my travel time would look like and she made it possible. Since we had booked separately I wanted to have the same book. She was very helpful."
Ilaisane"Goes out of her way to help with my wants and needs."
Carol"Laila was great with her recommendations and sent us options for us to look at. We ended up booking a trip to Rarotonga and I am so excited as this will be my very first tropical island holiday."
Debbie"Listened to us and responded promptly. When I requested a change of date, she did it immediately. no problem."
Margaret"Lisa listened to what I wanted in our trip"
Sandra"Absolutely amazing service! Angela made the whole process stress-free and so enjoyable. Everything was organised perfectly, and the trip ran so smoothly. Highly recommend!”"
Summer"Toni is very knowledgeable, & is able to advise us on what's best for our travel"
Patrick"Claire was able to respond to our request and knew exactly the type of holiday we were looking for and gave us options we would be happy with. She was prompt, knowledgeable, and provided wonderful customer service. She did such a great job, I would recommend that more people used travel agents."
Sandy"Prompt response to our booking request, gave us options for accommodations plus flights. Included airport transfers so we can just get off the plane and enjoy our holiday. Also included travel insurance so peace of mind in worse case scenario."
Graeme"Mainly just the speedy replies on email, really made the whole process so easy for me. Also another girl Nikki was fast and helpful to get our deposit sorted"
Kim"Detailed quote and responsive"
Phoebe"Vanessa was very helpful with her recommendations and patient as we selected our accommodation"
Vicki"Welcoming, friendly very helpful and when she wasn't 100% sure she checked with another person."
Tanya"Listens well and offer excellent options."
Glen"He was really good to deal with , nothing was a problem"
Allison"I sent an enquiry about a package deal and Jazmine came back very fast with details and alternate info which was more suited to me. When I replied she was on her day off (got an auto OOO message) so forwarded to the alternate email address in the email and got quick reply and then Jazmine herself also replied and finalised everything for me - on her day off! Comms were speedy, pleasant and all info was relevant and appreciated."
Janene"Quick to respond and asked questions to ensure all aspects of booking where covered."
Benjamin"High efficiency and excellent customer engagement."
Anthony"Prompt response time, great tips and info for our trip."
Alana"Kate is fantastic, so professional and friendly. Always gives options and various choices. Communication is top notch, love dealing with Kate"
Jayne"Sam was very responsive, got back to us immediately and finalised our bookings super efficiently."
Kelly Michelle"super helpful, efficient knowledgeable and patient!"
Rachael"I felt that Leanne was able to accommadate all my travel needs in a straight up no problem attitude for our party of 11 people.She suggested an alternative place to stay in Rarotonga when my original preference was not availiable.I am very happy with everything she has put in place for our trip and will definetly use her again for future travels."
Peter"Tracey listened to what I wanted"
Lynn"Knowledgeable and pleasant to deal with."
Murray"Mairead Burke found everything we asked for and went above and beyond to make sure our trip details and accommodation request were included and correct"
Debbie"She was very helpful and sorted everything quickly and in a friendly professional manner."
Kate"Liz Turney was amazing Great communication Amazing knowledge Very informative Thinks out side the box. I would recommend liz to anyone"
Nicole"Very thorough & enthusiastic."
Christine"Lisa might only work part time but she is efficient, clear with her communication and never had me waiting long to hear back. She was friendly and approachable and listened well. She never missed any details I requested and could always answer my questions thoroughly! I was very impressed with her knowledge."
Nicola"Very pleasant to deal with and sorted my requirements very easily"
Christine"Josephine is amazing, we live over an hour away from Masterton so all our contact has been by email. She has been prompt and timely, and has followed our instructions to a tee while also feeling she can make other suggestions etc. We have been more than happy with her service."
Karen"He was very helpful, gave lots of options and ideas we hadn't thought of"
Glen"Isabella was very friendly when first contacted with our ideas of where we wanted to travel. Isabella was excellent with ideas and options for our trip"
Marianne"Debra was very friendly and researched the best dates that were suitable for my purposes. She was very professional and friendly the entire time."
Murray"I was very happy with the prompt efficient service. Tori got the airfare quote and accommodation prices to me within the day which enabled me to discuss them overnight with my partner. The quote was very well laid out and easy to understand.??"
Vanore"Harrie had to work hard to find dates and accommodation options that worked for us, but he just calmly got on with it and came up with something that was very suitable in the end."
Jacqueline"Jo was very helpful and we didn't feel at all pressured by her."
MATTHEW"Her service was quite quick even though I had a few queries."
Deidre"My friend and I decided last minute that we wanted to go on holiday to Raro. Lisa was very friendly, knowledgeable and super quick at providing holiday options to us. She listened to our holiday requirements and made sure that the suggestions fitted what we were looking for. We were pleasantly surprised at the cost of the holiday Lisa put together for us despite the fact that it is peak season and school holidays! Thank you Lisa!"
Trudy Faye"Lots of communication via email and very happy to answer all my dumb questions. I appreciated her time and effort she put in."
Kylie"Her recommendations were great in relation to what we wanted. She was very fast at coordinating a travel plan for us."
Angela"Natasha is amazing to work with, very accomodating and efficient. Nothing but high praises."
Jessica"Responsive, polite, clear"
Cecilia"Excellent communication. Super friendly and helpful. Fast replies. Overall a great experience"
Leah Fay"Helpfull"
John Albert"Isabella listened to my thoughts of where i might travel, took details, gave advise, and followed up with ideas which I am looking at, can't wait to finalize everything"
Loretta"She sounded like she was dedicated to her job , gave great feedback and options plus shared some of her experiences of Rarotonga , she actually did an Awesome job getting our booking sorted on a Time limit (last day of a great offer) would highly recommend her to others , and would use her again ."
Shelley"Gaylene is always quick to respond and provides good detailed information."
Cherie"She was very prompt in her reply’s. Gave great travel advice. Even though we were wanting a reasonably cheap holiday she still treated us very well."
Philippa"She found flights to and back with better timings, then I could when I was trying to book it myself . I tried 3 other travel agents and she definitely gave me the best price too . Very happy and thank you Nicci ."
Margaret and Pramod"Very informed and was most helpful get from domestic to international in time frame also cheerful??"
Sue"She worked extremely hard to fulfill my desires at the best price."
Anne Marie"Very prompt and efficient"
Jennifer"very understanding, quickly looked into my dates and booked my ticketed within mintues , very efficient service"
Tejas"Very polite and helpful"
Kevin"Prompt response to our enquiry and the package Emma offered us met all of our requirements"
Christopher michael"The response was quick which is what I appreciated."
Andre"Georgia provided prompt and friendly replies, she listened to my enquiry and gave me the information I had asked for and more. I would be happy for Georgia to assist me with my travel requirements again."
Lisa"Great service, very knowledgeable, answered all questions."
Jeffrey"She managed to find just what we wanted in a very efficient manner"
Cushla and John"Susie responded really quickly to my request - on the same day."
Carole"Minakshi was incredibly patient and thorough in helping us plan our trip. She explained all our options clearly, answered every question, and went out of her way to find us the best deals. Her friendly manner made the whole booking process stress-free and enjoyable"
Anahera"Kelly-Ann is a true professional we would reccomend to anyone we know looking to arrange travel."
Mark"Very professional in finding the best out come for our holiday in Fiji Not only saving us money But finding the best resort to fit our budget"
Nathan"Provided helpful advice around what the insurance covered incase we wanted to do something outside of that."
Nikki"Quick in response, pleasant and enthusiastic in her communication with us, clear and precise."
Nigel"Very prompt with my quote and accommodating with what I wanted"
Liz"Emma was great with helping to organise us and also my father and his partner at short notice to include us in the sale which we all really appreciated!"
Lidiya Grace"Easy no issues"
Helen"I never had to actually think , I just said I want and she did the rest."
Kathie"Claire was efficient and very helpful with everything. 10/10 service."
Matthew"Hi team , this is the second time that we have asked Kimberly to arrange a holiday package for us , she is very interested in what our needs where and her communication is second to none, she took on board all our needs and come up with the package that is perfect for us,"
Daryn"Gavin always goes over and above to deliver outstanding customer experience.He is prompt with his responses.Always looks to add value. Gavin is an asset to your company."
Ganeshraja"Eilish was amazing - she very quickly hunted out the best options that aligned with all our requests. She was very happy to make any changes we requested, and within 48 hours of reaching out to her we had the perfect itinerary landed and booked."
Georgia"Peonies was immediately available when I walked in, and was happy yo help on the spot. She quickly and efficiently quoted and booked giving us immediate surety of a short notice holiday. Very impressive."
Anne"Nikki was wonderful to deal with, great fast communication and nothing was a problem."
Tonia Marise"Deepti always listens to our wants and needs and sorts us out to get our needs met . She is a good communicator and always manages to get us sorted with what we want in our time frame and for the best price she can"
Joanne"Hayden Edgecombe was so easy to work with. He made the whole experience so easy to get the job done. I would recommend Hayden to anyone"
Stephen"My emails were replied to promptly and I was informed every step of the way. Also her telephone manner was beautiful and calmed my anxiety and also shared a laugh with me. Very much a pleasure to deal with. Can't wait - the count down is on!!!"
Stephanie"Prompt replies to our enquiry. Felt the price he gave us was reasonable and as we tried to book the vacation ourselves and couldnt get what Danny had offered we felt pleased with the deal we had got."
Diane"Macarena was so helpful never negative always positive and helped us book a great surprise trip for my partners birthday ?? She is also not adding his NZ Airpoint number until after his birthday so that it doesn’t show up in his app What a champion lady ??"
Linda"She was very good"
Garry & Margaret"Nikki was great to deal with answered all our queries very quickly. Nothing was a problem. Even though we never spoke holiday is all now booked. Have recommended Nikki to others."
Jason"Its always such a pleasure to deal with Gemma she makes booking our holidays so easy and is so helpful and always comes up with the best deals"
Kareen"The was quick on getting back to me with everything and very informative and is a pleasure to work with. Highly recommend Nikki."
Justine"Quick and helpful response. Ideal itinerary"
Andrea"We have dealt with Lorraine many times and each time her service has been exceptional This time there could have been an issue with our thoughts but with her guidance she sought an excellent outcome"
Kevin"Brenda was exceptional from our first discussion about a proposed holiday in Fiji. Attentive, listened well, understood our preferences and very quickly came up with a complete plan that is just perfect. We’re very excited to take this trip and Brenda made it incredibly easy."
Clare"Great comunication and prompt replies."
Tereza"Gemma has been a great support person helping me to plan our overseas kura trip. Gemma is very helpful with a wide knowledge base and very quick to organise itinerary items."
Amber"I just send an email of what we would like to do. He comes back with quotes and options. We choose he books it all and we pay. Easy. Answers any queries we have pretty promptly."
Bevan & Denise"Her warmth and friendliness struck me straight away. Her professionalism made the process incredibly easy and I would happily engage with Jo again for the planning of future trips."
Natasha"Friendly and prompt service not only from the agent that worked with us, but also from the team at the Whangarei Office."
Gillian"At the start I felt I had to chase her but then she was good as when it counted"
Lisa"Friendly, very competent and able to help with all questions and book us a trip without any hassle."
Anthea"Fantastic Service from Rachel! Rachel took the time to truly understand the type of holiday we were after, and her patience and thorough research made all the difference. She found excellent flights and accommodation that matched our dates and preferences perfectly, and even managed to secure extra inclusions by exploring alternative options on our behalf. We’re absolutely thrilled with the final package—thank you Rachel, for your exceptional service! Warm regards, Katrina & Susan ??"
Katrina"she was very quick in answering our queries, helped overall with putting it altogether, and created a great package for us, we will be back for more help with other travels."
Brigitte"Sam is exceptional in her manner, her knowledge and her efficiency She is lovely to deal with and always goes the extra mile Highly recommended"
Wayne"Debra got an ever-changing list of issues, changes to plans etc from us before we settled on the final option. which she handled with style."
Colin"Courtney was so efficient and quick and rang me to inform me of what I was after regarding the flights, accommodation, hire car info. She was so great I'll be going straight to her directly again!"
Katie"Helpful and new the Travel Business"
Roy"Bridget is very friendly and makes it feel like nothing is a problem. She is very prompt! She is very efficient and helpful when booking a trip. We have found her to be adaptable and patient with us at times when we changed our minds. Great to deal with!!"
Kelly"Helpful, informative, knowledgeable, easy to talk to. Made very useful suggestions, which I took on board."
Beverley"Very thorough to sort out our trip. very quickly replies to communication. Nothing was a problem"
Cath"Has always been reliable & on to it."
Anne"Always very happy to explore options and nothing is too much trouble."
Glen & Rosemarie"Charlotte's professionalism, knowledge, experience and the personal touch make her a stand-out as someone to go to for travel advice and 'getting the job done'."
David & Annette"Listened to what we wanted in our trip and was very helpful"
Susan"Nikki has been great, good communication and friendly. She has helped us to sort an issue promptly and professionally. Would recommend Nikki."
Stephanie"Travelling is always really easy when booking with Leonie nothings a hassle that’s why we always comeback and book with you guys thanks again can’t wait to fly"
Jason"Claire quickly grasped what I was looking for, and despite the short time to make a decision as there were not a lot of vacancies, she searched extensively to give me various options. I was impressed with her tenacity and desire to get as close as possible to the best option at a price that worked for me. Claire was friendly and considerate, she discussed at length the pros and cons of a number of options and clarified some issues for me. I soon felt relaxed and in good hands."
Carolyn"Not just Agne but I really appreciate the next available email so I was able to talk to someone and make a decision on Agnes day off aswell. She was very helpful at providing lots of information in the travel pack so I could make an informed decision before paying"
Savannah"Very fast turn around to reply with possible travel options."
Mathew"Fast feedback and good explanation of our options"
Ian"Great communication, and knowledge"
Brendon"Friendly, fast to get quote to us, always fast reply. Very happy with the service from Nikki!"
Gemma"Jen was helpful, practical, responsive and enthusiastic about our plans"
Anthony"Victoria was fantastic at responding to all of our queries and helping us find a holiday package that suited us."
Ian Paul"Alicia provides a friendly tone in her communications, she is helpful and thorough with her suggestions, taking the opportunity to offer package upgrades was great too!"
Maryann"Good communication and prompt responses. He was happy to assist with additional information and suggestions. Overall a great experience. I would be happy to book again through him"
Kevin"Friendly and efficient"
Roger"Christine was very efficient and pleasant to deal with."
Carol"Nicky clearly explained the options and made appropriate changes promptly. The booking for 2 families was completed quickly and gave us what we wanted. Thank you"
Kaye"Kristin was just awesome - easy to deal with, super quick service, plus she didn’t seem to mind a few changes. Was just a really pleasant experience. It was even cheaper than I thought it would be too which was amazing!! Kristin gave us a few tips for our first family trip to Fiji which we will do & we now we can’t wait to go!!"
Serena"Quick response solved flight problem immediately friendly and helpful"
Bridget"Polite, prompt and professional way in which Kelly addressed our travel plans Would be happy to deal with her again."
Catherine"Took on board exactly what we hoped for and produced itinerary that we could accept including a suggested date. All detail correct."
Peter"Sandy was very efficient sending me holiday recommendations within minutes of our conversation and full of knowledge about the area we wanted to go including recommendations and was extremely helpful."
Chantelle"She is very helpful and very patient with us. She explained and gave advice"
Leticia"Christine was friendly and very Proactive in sorting our travel plans"
Kevin"Always gets ot "just right" for us. Nothing is too much trouble."
Trudi & David"Namrata was so patient and very helpful to my daughter and I. She looked for the very best deals and I was very confident Namrata was going to get me the very best deal . Plus she was very cheerful ."
Helen"This is the second holiday we’ve booked with Minji. Minji, is very accommodating and, such a lovely person to work with. Minji will always be our go to when planning our holidays."
Michelle"She was fast efficient , listened to what we said and got job done."
Bronwyn"Danny was very through. He listned to what we wanted and ahowed us what was available. He helped us get a better deal"
Melanie Kay"Organised our family trip to Fiji for 14 people . All went smoothly"
Jan"She was knowledgeable and ensured that we had everything we need for our special holiday next year. We changed our minds a couple of times but Nicky wasn't phased. She just made it happen"
Stephen"Fast and efficient in response Super easy to deal with Would highly recommend"
Mike"Alydia was very accommodating, efficient and professional. She took note of all my requests and delivered with a fantastic package that suited our needs."
Carmen"Esther was efficient, knowledgeable and connecting with our needs in a comfortableand friendlyway. We are so appreciative."
Rianda"Quality service and very knowledgeable"
David"Alicia, was good to work with, she listened to what I was looking for, did the resarch and found what I needed. Everything was well explained well and all questions answered."
Paul Andrew"She was super helpful and very quick to respond to any questions I had."
Taylor"His quote which was detailed with additional options if required. He was prompt and helpful. A pleasure to work with."
Ian"Antony was very approachable, and knowledge was very helpful. He listened to what we wanted and made suggestions for our trip that worked for us."
Karl"Lee is always approachable, I reached out to him by email last week after he helped last year with our holiday bookings. He's also very professional and prompt to respond or advise. We've just booked this year's Fiji holiday with Lee and HoT."
Moana"Stephanie was such a breeze, made the whole experience stress free while being very professional. Would definitely book with her again."
Trish"We didnt have an appointment but space and time was given to us to chat"
Clive"Brent is always very helpful and prompt with any queries. His travel recommendations (flights, accommodation etc) are always spot on. We really appreciate his professionalism."
Jacqui"I recently booked a trip through house of travel with Kim, and the entire experience was seamless from start to finish. Kim was incredibly knowledgeable, responsive and very patient when I was indecisive! She helped me plan my holiday and offered awesome tips and recommendations for local attractions and dining. I highly recommended Kim and house of travel to anyone looking for a hassle-free and enjoyable travel planning experience!"
Kenzie"Took the time to understand what sort of travellers we are and what our preferences are. Had prepared prior to the first meeting but was ready to pivot and change as our requests changed. Overall a professional and efficient service. Nice one!"
Anna"Prompt replies and follow up to queries"
Lynda Kay"Still waiting to hear about the breakfast options at Return to Paradise , other than that will be using Amy again we seem to travel a bit a need someone we can trust and work with."
Grant"Prompt friendly service"
Doms"Fast responsive listens super reliable and always comes up with something great no matter what the challenge is"
Sherida & Cooper"Excellent service and quick reply to emails"
Peter"Information given. Options given listened to my requests. Offeted suggestions from her own travel experience to our destination. Sharon was very easy to communicate with via email and phone"
Deborah"Really understood what I was wanting out of our family holiday & kept communication up to make sure I understood what was going on in regards to the smaller details"
Jamie Lee"Just remembered who I was. Planned the perfect trip. Always so friendly and kind."
Anne"Accessible and responsive"
Ellen"Niamh demonstrated a very high level of professionalism. Niamh was true to her word and had our quote ready that afternoon."
lyndell"Because of her pleasantly and the effort she puts into getting the best deals"
Christine"She was responsive, gave good information and quoted on what we were interested in. She also got us a good deal which is great!"
Elyse"She listened to my needs well and made appropriate recommendations. She was friendly and communicated well."
Jo"Gaylene is an amazing travel agent she is very good at communication and fast replies. Really good at recommendations and giving options for holiday bookings always our go to person. Thank you for looking after us."
Kamal"At a shorth notice Angela was able put together a package that suited us."
Ashley"Her patience and knowledge of where we were thinking of going impeccable"
Kerry"Great knowledge and very helpful"
Te Arepa"Amazing service from Nikki! We will be using Nikki for all of our travel requirements going forward. So easy to deal with and came up with the itinerary for our Samoa trip just as we had planned it."
Lisa"Raelene was welcoming. Clear with information and made my visit easy."
Alison Peggy"Carol always keeps us informed and delivers every time."
Linda"A personal effort to make sure my travel desires were integrated and economically organized."
Dave"Jade answered every query so quickly and efficiently. Nothing was an issue. This is the 3rd booking with Jade and we would not hesitate to recommend her. Excellent customer service."
Jacinta"She very promptly arranged what I had asked for. Attention to detail Good communication by phone and email."
Shara"Very professional, great manner, efficient and knowledgeable"
David"Professional and patient. Explained options thoroughly. Anna's attitude and a show of confidence."
Ann"Everything is laid out, options offered and a simple easy solution to our travel querries"
Ann"Speedy responses online. I liked the portal to access the travel information tailored to my request"
Michael"Deepti from House of Travel Hobsonville has been wonderful to deal with and great at responding to my queries. She has helped us to book the perfect holiday and settled any queries that we had with no issues at all. We are very excited for our mid Winter getaway. Thank you Deepti!"
Olivia"Chevonne explained each question I had. I’m not good with on line and she made the process simple for us"
Susan"Prompt, she endeavored to find answers to our questions and find the best deal in a short space of time. Very friendly and approachable."
Rosemarie"She listens to what you want and gives her thoughts and suggestions."
Rod and Sue"Very prompt and helpful"
Lorraine & Shaun"Lisa is amazing. She was so patient with us as we worked through our holiday options. As we changed our minds from Fiji to Vanuatu and back again."
Lesley"Karen as usual was very helpful knowledgeable and professional. Thanks Karen.Rgds R&S."
Ron"I Firstly gave her incorrect information, and based on that she created a full itinerary for me only for me to change all details. She was so professional and friendly and within a few hours had rejigged everything which was quite perfect. She was brilliant!"
Fiona"Her knowledge, her ability to meet my expectations and all round generally so helpful and friendly"
Georgie"I have always used house of travel Motueka. But a couple of years ago I had a bad experience... I decided to give house of travel another go and went to the Nelson store.. Harrie was awesome!"
Cindy"Prompt cheerful service"
Rex and Liz"Answered my every question. Sorted things I didn’t understand. Good communication."
Taina"Great communication and helped with all details."
Donna Marie"Tracey was very helpful in organising my flights and associated costs"
Theresa Mary"Alicia searched for the best available accommodations available for us, her knowledge for what we required was outstanding."
Richard"very efficient excellent replies and follow ups plus got us the best deal"
Ciara"Quick response"
Lisa"Kind friendly helpful and easy to talk too. Knows her jjob."
Rima"Excellent service, provided with great patience and helpfulness. Rhonda has coordinated a group holiday with friends and a whanau holiday, all with location changes along with a couples getaway. Also shared ideas and opinions when asked in multiple conversations."
Luana"Quick response to my initial query. When I wanted to make a change to the proposed flights it was done efficiently"
Todd"Nicole has outstanding personality and customer service skills she goes above and beyond customer service and is very passionate about her job and customers"
Mark"Silvana is very helpful and kind. She very good understands my personal expectations from the trip"
Tetiana"Listerned to what i want and the details that mattered. Gave me options. Made sure i was happy with the outcome"
Raewyn"Nicky was friendly & welcoming & had good knowledge about my purposed trip"
Nerilee and Grant"Lisa was quite generally friendly, and very accommodating to all of our requests."
Brooke"Anna was great at providing different options for the type of holiday I requested. She started communicating via email with a mumber of options and also phoned to clarify what i wanted and price brackets and also saw me in person."
Kim"Very easy to deal with .very nice manner. And listened carefully to what we wanted .and when the extra mile also with extra options"
Paul"Personal interest in me. She went the extra mile to make sure all my needs were met"
Pauline"Andy is very knowledgeable, responsive and lovely to deal with."
Patricia"she was efficient and knowledgeable"
Carol & Bernie"Very efficient and responsive to emails"
Maria"She was really on the ball and sorted out a trip that is exactly what we wantef"
Heather"Tiff has been awesome. Super responsive and detailed in both her requests for info in the holiday planning stage and responses with options and quotes . An absolute pleasure to deal with and exceeded expectations in the planning phase for our holiday and delivered 100%."
Nicholas"Friendly, knowledgeable and a very fast and professional response. Provided the exact holiday we were after."
Paul"Lorraine handled our enquiry professionally and answered all our questions in a timely manner."
Walter"Brenda was very helpful, she listened to what I asked and put together a package, changing flight times to suit us."
Lyn"She seems to be able to read our minds and gives us exactyly what we are looking for even when we don't know ourselves"
Philip"Pleasant when I called in in person. Promptly responded to my query and to request to change details."
Lorna Stuart"Nikki really did her best to make this holiday happen for us, especially after there were some issues with our chosen date. She went above and beyond to find a price and date that would work for us"
Jana"She was so incredibly helpful and prompt. I would love.to deal with her again in future. I can't fault my experience with Samantha."
Jane Lewis Fookes"Prompt & efficient"
Tony"Claire responded to our email inquiry very promptly and was happy to edit/amend as we needed. The process of booking our holiday was very straightforward."
Hanneke"Liz is professional and does her utmost for clients"
Victoria"Easy to deal with and prompt with answers and getting information regarding travel options back to me"
Tania"First time traveling overseas as an older person, Vanessa was helpful in explaining processes, answering all my questions, responding to my emails."
Rose"I had never done a remote booking before and he answered all my questions really thoughtfully and in a reassuring way"
Vicki Lorraine"She is great in all ways"
Susan"Caroline was great, helping me plan our holiday after I simply walked into the shop. She recommended a private transfer that I would not have known about had I booked the holiday myself."
Elisabeth"Her General Helpfulness"
Barry"Brendon was so great to work with. He always responded quickly to calls/emails and he thought of every detail to help us plan the perfect holiday."
Seajay"Steve listened to what we would like and our expectations. He came up with the perfect plan for us and within our budget, that we gave him. He has also followed up since we agreed and paid for the package. My only comment is we paid the full amount 3 months before our holiday."
Stephen"Namrata was very helpful. Quick to respond to my queries"
Leilua"Tori made everything so easy from the get go! Only a few messages and she had everything locked in for us. She made it seem like nothing was a hassle at all!"
Georgina"Prompt response…clear information"
Susan"she was extremely helpful giving different options and holiday destinations. Once a destination was decided, she helped tailoring travel dates to suit and upgrades of accommodation"
Sarah"Sam is always a pleasure to deal with, he’s very pleased to see you, nothing too much trouble and he is very efficient with ideas and help"
Barbara"Prompt and friendly service, nothing seemed too much trouble even using our smart trade points at short notice (within the timeframe for best airfare deal with Air nz). Thank you Alison!"
Matthew"Robbie priced up my travel requirements in a very friendly manner, giving me options and then put our package together very quickly. I was advised when it was ready in a very timely manner."
Wendy & Graeme"Efficiency and enthusiasm"
Pete & Bev"Friendly, efficient and quick communication."
Kerin"Rachael was a fantastic communicator, friendly and super helpful :) The process of booking our holiday was stress free!"
Sheryn"Friendly, welcoming manner. Efficient with our booking and good ideas on attractions to follow up on while we were on holiday"
Colleen"Lorraine gave us friendly and efficient service to what we came for.with best deal she could . We will definitely recommend her to all our friends and families . Planning to see her again to book our next trip"
Xxx"Considering we were wanting accommodation in Raratonga in July/August which was approx 7 weeks away,Rosie did her best to get us suitable accommodation for four people. We were impressed."
Elizabeth Mary"Jess planned our holiday last year that was perfect so we trusted her again for this year’s holiday."
Lynley"Very prompt response. Good feedback and information. options offered."
Christopher Peter"Vanessa took time to ensure details were correct, print off additional information, offer advice and make suggestions and was prompt and clear in her email communications."
Lisa"Prompt service and made this holiday very easy to organize. Great work."
Jamie"She responded to my queries in a very timely manner, friendly and helpful."
Tracy"Tiff Suttor was an absolute legend to work with! Even though we mucked around a bit (okay, maybe more than a bit), she was always super friendly, patient, and quick to reply. She answered my million-and-one questions without batting an eyelid, gave us heaps of great options, and somehow found the perfect spot—within budget and right near the waves we were chasing. Total travel wizard. Highly recommend!"
Madeleine"So relaxed and happy to fine deals and comparisons"
Debbie"Nothing was too much trouble. Courtney researched options for us and put together a great package. We are looking forward to our holiday"
Paula"Prompt response to my questions, never left me confused or surprised, always offered alternative options and made my booking an easy one to confirm."
GARETH BERNARD"She sorted everything for us very quickly, gave us lots of options to choose from. Couldn’t have asked for better service, thanks Gaylene"
Ray"Very efficient. Did exactly what we asked for."
Barry"Very good experience with Haley"
Warren"Extremely helpful and fast communication"
Dianne Mary"Courtney was great to deal with. She looked into everything she asked and came up with great options. We don't plan holidays often so she took the stress away from having to do it ourselves."
Erin"Always gives fantastic service, cannot fault Theresa. Nothing is too much trouble and i would highly recommend her to other people."
Rachel & Alan"She apologised for deleting our first correspondence! Then was very prompt. However she did miss our first nights accomodation needs due to early arrival times."
Jane"Saw an ad for package deals"
Vivienne"Prompt replies to any questions i had."
Don"She paid attention to our requirements, used previous knowledge of us from earlier travel, and got what we wanted organised promptly and with no pain!"
Shirley and Len"Gavin was following up on a booking made with another House of Travel representative and has been very patient and empathetic."
Paul"Tracey did a fantastic job. She was so helpful and made it easy for me. She always consulted me first before proceeding with the booking. She gave me some tips and recommendations which I really appreciate."
Esterna"We always receive fantastic service from Angela. She knows our likes and dislikes and makes things work for us"
Elizabeth"Monique was quick to come up with idea's and different options for our holiday. With different pricing and places to stay at the times we had chosen."
Ian"Great ,prompt service by Katie"
Fortune"Lisa took notice of what we asked for, from this she was able to give us options and ways to reduce the cost if we wanted of our trip."
Raewyn"Efficient smart pleasant service :-)"
Christine"Melissa is always approachable about any little queries I have she remembered I needed to add assistance to my booking as I forgot. She listens to your choices and makes things happen. Always feel confident and happy when I deal with Melissa!"
Lynn"She has been very helpful, however very short notice to book tickets and we haven’t actually got them yet due to her being away"
Andrea"Prompt response, very helpful, friendly manner."
Kerrie"Kept in touch with us throughout and gave honest feedback re our ideas and gave us options. Very efficient and kept in our budget."
Alison & Cliff"Kelly was super helpful and listened to what we were wanting in a holiday. Very efficient. Followed through on what she said she would do."
Elizabeth"Great to work with"
Trent"Anna was so friendly and very helpful with information about Samoa. She had great recommendations and I can’t wait to go on my holiday"
Esther"Very quick responses to emails Nothing is ever a problem and came back to me with options"
Madeline"When I entered the office she was the first to welcome me. She then listened to my ideas and gave me sound advice to confirm my booking. I had just got back to work when she rang me back with a quote. I also made a few changes to the booking which was never a problem and adjustments were made at the time. This is the first time I have used House of Travel and it won't be the last. I also now know if I come in early to pay the fairs, bring coffee lol."
Michael"Polite and efficient. Didn't mind when I had to change dates"
Caryl"Great to talk to sorted out what we needed to do where to go where to stay went through the whole 9 yards completely satisfied. Haven’t done the trip yet but that’s later in the year hopefully all goes well with no hiccups"
David"Very helpful and quick response"
Suzanne"Paul made the whole process so easy. Very knowledgeable. So pleased I was recommended to use Paul to plan our trip. Will definitely be telling everyone to go to Paul."
Mandy Jayne"Got me a good deal and got best airfares"
Rona"Kristen listens to our needs and understands our wants. We have had Kristen's assistance for 3 holidays over the last several years now and quite honestly, I wouldn't dream of talking to anyone else. Everything is easy, well thought out and communicated clearly"
Kenneth"Very knowledgeable about offer, options and destination. Quick response to questions, great suggestions"
Melody"Great communication, friendly and achieve a great outcome for my upcoming holiday"
Amanda"Fiona was very informative and helpful finalizing decisions. She knew her products. Any questions we had she seemed to understand and have the knowledge."
Stephanie"Great communication and hassle free holiday planning"
Rebecca"Very helpful and has organised other hotel accommodation for us . Organised a great holiday pa Kate for us excellent service thank you Amy"
Lynette"This is our second time booking with Kathie and we couldn’t be more happier with how easy and available Kathie has been. She has gone above and beyond for us, especially this second time booking, she worked later for us to lock in the very last room at Radisson blu Fiji!"
Jessica"She made me feel very welcome and this is the first time I’ve every done this and Kelly made me at ease!"
Janette Margaret"Obliging, quick, understanding, what more can I say."
John"Her experience detail on where we both wanted to travel was exceptional. Such a bubbly personality fits in with both of us."
Paul and Karen"Very friendly, attenuative and acted quickly."
Christopher Donald"the lady has always been most helpful when I have booked with her and this time the same ."
Alan"Emily went above and beyond for us. Everything was a breeze even with us not knowing anything about the destination we were wanting to travel to and gave valuable information about our domestic flights."
Lisa"Raelene provides Prompt and efficient service, and is great with communication"
Marg"Provided information directly relevant to what I was asking. Responses were super prompt and helpful. Made my decision making easier. Nothing was too difficult - I changed my dates twice and Kate was patient with me."
Wendy"Immediate response and quick well informed. Catered to my needs. Polite and very helpful. Overall a very pleasant experience!!"
Greg"Jen is very friendly and helpful! Replied my inquiry very fast and very professional. Will definitely ask her help for my future travelling :)"
Peichun"Always exceptional"
Madeleine"Jan is always very interested in the trips we take and is also keen to hear how our vacation went after we're back. We think feedback is important for the travel agents."
Angela"She was amazing! Informative, efficient and so incredibly helpful. She made the entire process easy and all I have to do is turn up!!"
Zoe"There were a couple of back and forths to get the detail of the booking correct before I confirmed, but they were super helpful and quick to sort them out."
Kate Maree"Went out of her way to answer our enquiry and booked us exactly what we needed."
Kate Larissa"She knows me so well knows my likes in and dislikes"
Dianne"Kelly was quick to respond with a great holiday package that checked all the boxes!"
Brit Moana"Easy to deal with and very fast and kept us well informed along the way. She was also very friendly and listened well."
Dayle"Caitlin welcomed us at reception, gave good advise as we were undecided between Samoa and Vanuatu. Very prompt email reply with options that suited us. Follow up questions answered."
Gary"Went out of his way to help"
Jack"Prompt quick frendly and on time"
Colin"Sharon Listened to my expectations and requirements very well. Very courteous and well mannered."
Tureiti"Efficent & delightful to deal with"
Maree"Sorted cover for my travel Insurance without delay. Ease of letting House Of Travel do it was something I didn't have to worry about. Received email confirmation not long after that all was in order."
Lavonne"She gets us and is so helpful."
Rachel"Angela is welcoming, polite and efficient. She listens to what I have to say and her purpose is to meet my needs."
Jan"Tony never shows any frustration with people changing their minds on travel especially dealing with group bookings. Very relaxed and knowledgeable on destinations , accommodation n different means of modes of transport"
Barry"Liz always responds quickly with good advice and options to our requests is reliable and careful of details. We have every confidence in her."
Dan and Lee"Brydie has an immense passion for travel and will go out of her way to help you achieve your travel goal."
Phoebe"She was great, gave us a few options for our holiday. Brydie had it all sorted very quickly"
Tracey"Chevonne was so helpful , informative and patient- fantastic and we can't wait for our Fiji holiday!"
Tracey"We had been looking around at different travel packages and when I emailed into house of travel I got a reply straight away, and went in to talk to Alyssa that day. Going in and having her fully explain everything gave us a great feeling about the trip and got us to purchase it straight away."
Kennedy"Paige was very friendly and helpful and had everything sorted very quickly. Email responses were also very fast."
Rosemary Edna"I had a fantastic experience booking my trip to Samoa with Kelly-Ann. She was incredibly helpful and responsive throughout the entire, process, always available to answer my questions and provide guidance. Her knowledge and professionalism made everything so easy, and I really appreciated how smoothly everything came together. I fee completely confident in the booking I've made and wouldn't hesitate to recommend Kell-Ann to anyone planning a trip."
Donelle"Vicki provided outstanding service - she is reliable, efficient and responsive. She asked good questions to work out what I needed and provided good advice about the options that might suit me best."
Sally"Bea was very helpful and understanding of our requirements. She kept us up to date with our booking and tried other properties when our dates were unavailable at one of our requested properties. We would happily recommend Bea and the team at House of Travel, Orewa."
Wendy"Pushed for the deal that was offered, worked around us with dates, and got it booked"
Nick"Very efficient and quick and helpful"
Drew"Lisa was a pleasure to work with arranging our getaway. Any queries were replied to quickly & changes to our travel plans updated without any issues. We look forward to working with Lisa in the future."
Karla"Fantastic communication and friendly service. Very accommodating to our rushed plans and we still got our dream break away."
Rebecca Anne"Very helpful and flexible with our travel plans. Made it easier to book a package than booking something ourselves"
Hamish"He was beyond patient with myself and a friend trying to organise our trip. He was so accomodating and really listened to our needs"
Lucy"She was very prompt replying, and I thought all was great. However, I have just been notified, two days after paying the full amount, that the accommodation is not available! This is very disappointing. We are unable to go unless we pay more and change our dates and accommodation!! I understand accommodation is scarce but maybe a deposit rather than the full amount upfront would be more appropriate."
Lesley Hazel"Friendly, knowledgeable Hit our brief right away"
John"Service was quick - we put through the enquiry on a Saturday and didn’t expect a reply until Monday, but it came Sunday and any follow up emails were answered straight away."
Carl"Very efficient, friendly service and easy to deal with. Donna provided sound information about the place I planned to visit. The booking process was easy and straight forward. Emails got answered in no time. Highly recommend!"
Daniel"Gary is always friendly and helpful. He is knowledgeable and has helped us numerous times. We would highly recommend him. Gary will make sure your holiday is memorable. We have never been disappointed."
William"Chanel took the extra time to find flights that suited us. She went above and beyond and was extremely patient."
Nadine"Very efficient in giving us information and choices that were just what we were looking for. Sam's knowledge of Fiji made it so much easier for us."
Belinda"Extremely good at looking for exactly what we wanted"
Deidre"Easy, fast communication. Great options, great price, stress free holiday booking."
Elizabeth"I have complete faith in Kathie giving us the best deal available and to recommend things to do when we reach our destination. This will be our 3rd trip with Kathie’s organising all our bookings.its nice to know that we can have confidence in our holiday being just what we wanted."
Cheryl"Friendly, efficient and effective communication. Process from enquiry to booking was a breeze. Second time booking with Erin, would book with her again!"
Sharelle"He is great. Positive and calm. Feel He has our backs. This is the second time Torin has organised travel for us."
Raewyn"Liz was very helpful and she had personal knowledge having visited the resort that we intended to visit. We had confidence in her advice.liz had a friendly personality so interacting with her was a pleasure.We will definitely get her advice on any overseas trips planned in the future."
Kevin"Quick response, friendly and straight forward process."
Blake Graham"At busy school holiday time she managed to obtain the flights, the seats we requested. Plus she came into the office on her day off to hand over all our holiday documents"
Patricia"As soon as I sat down with Hayden he was really good and followed up on our requirements to the tee"
David"We didn’t directly deal with Karen but we will still included and updated on all details. Karen did a great job to accommodate the needs of our whole group."
Jessica"Every part of our travel just came together so easy no problem at all we basically knew what we were wanting"
Robyn"Debra was great my work schedule is busy, Debra accommodated that and got our tickets booked hassle free will use again"
Hamish"She was extremely friendly and made the entire process extremely easy!"
Brooke"Gave a very prompt response. Amy was happy to give alternatives when I requested them. She answered any questions I had and explained things in detail."
Michelle"Excellent knowledge about the options available to us. Well prepared for our discussions with excellent options ready to discuss."
Karen"Extremely satisfied as always when dealing with Anna. She understands our needs and gets everything perfect for what we're after in our holidays, whether it's exploring areas or just relaxing. And our accommodation is always top notch"
Shelley and Sean"Your company promotion email led us to House of Travel. Christine was exceptional with assistance as well as knowledge of what we seemed to want. We are still working through Travel Insurance. Great company."
Rosemary"We had a late request to go on holiday and Vanessa found us flights and accommodation at last minute to meet our budget."
Denise"Cheerful, friendly and efficient"
Kathleen Veronica"Friendly and quick reply to our enquire."
Doug & Birgit"She was just so quick abd painless..she knew what I wanted and make tge whole process quick and easy ."
Abbie"Kept in contact. Quick to answer our queries and was on the same wave length as us in ideas of what we would like to do. Or where to stay."
Helena"Tanya is amazing to deal with. She knows us so well and organises your travel perfectly. We have been booking our travels with her for over 25 years or more and have always been super happy with our holidays. Her attention to detail is amazing."
Claudia"Friendly, quick to respond, and helpful with advice/suggestions for trip."
Olivia"She was able to meet our requirements to get interlocking flights and Raratonga accommodation within the available special dates."
Anthony"Monique made it very easy to book our holiday. She was such a pleasure to deal with. Suggested things to make our holiday more enjoyable. We highly recommend Monique and will certainly use her again."
Faye"Prompt with information after initial enquiry. Booking was thorough with everything covered. Great followup once trip confirmed."
Sharon & Jeff"Thorough and quick communication, we were very happy with her suggestions, knowledge and itinerary provided."
Linda & Sean"Tim was very helpful, he made recommendations we never would have thought of and really understood the best places to go in Tahiti."
Georgiarae"Very prompt replies when emailing with questions. We changed our requests a couple of times, and was surprised how easily and quickly these were dealt with."
Dianne"She listened and interacted with us making it a fun experience , she made it so easy to book with everything we needed"
Shelley"Very obliging and lots of knowledge, very vey helpful."
Christopher Shane"Extremely fast response outside of work hours was fantastic!"
Anthony"Easy to deal with. Helpful friendly and efficient."
Darryl & Renee"Megan listened to what sort of holiday I wanted and came up with a couple of great options. She was very prompt and efficient, as well as friendly and easy to talk to."
Tania"I work next door and popped in to see about a holiday. At this time I met Kelsey and gave her my basic parameters of what I wanted with no idea of where I wanted to go. She gave me suggestions and then a couple of months later booked my holiday for me, when I finally got around to it."
Jenni"She helped with flights and accommodation, and emailed back with quotes very quickly"
Andrea"Her contact from the very first email until the end was seamless. She answered all questions nothing was a problem, really felt she cared about what I was looking for/asking about. Would recommend her to everyone!"
Rachelle Marie"Djana was so easy to talk to and was excellent at sorting out the details for our holiday. :)"
Tanya and David"She listened to what we wanted then sent an email and when my husband went in we changed the accommodation without any issue's. This is our first time using house of travel and will be happy for Holly to help us again"
Pete"Our requirements were attended to promptly and efficiently."
Ian"Working through a problem with the hotels booking system to get us the best outcome."
Samantha"Liz is always very efficient, professional and prompt at answering any questions I have, nothing it's too much trouble"
Barry and Joy"Welcoming, listened and made suggestions when appropriate. Validated our decisions and flexible in approach."
Diane"Jakline was very efficient and quickly helped me get sorted for my trip."
Helen"Very friendly and helpful."
John"He listened to our requests and acted upon them. He also gave us some better choices for accommodation."
Deborah"She's excellent with her work and friendly and helpful"
Samu"She was very friendly understood the criteria for the holiday and was transparent in all our dealings with her to date"
Craig"Mairead was incredibly helpful for us booking our holiday, ensuring that our criteria was met, and adjusting dates and options until we found the perfect option for us. Nothing was a problem and her turnaround times were so fast. First time booking via a travel agent and it made everything so smooth and easy!"
Lauren Ashlee"Erin listened to what I wanted for my holiday but also suggested options. Very knowledgeable lady. It was one of the options that she suggested that I ended up booking."
Bronwyn"Explained to Stephanie we wanted a family get away celebration on certain dates for 8 nights somewhere in the pacific involving 15 family members from 4 different locations involving 2 families from Australia gave her all passport details to Stephanie and she said leave it to me and 24 hours later sorted"
Grant"Deepti listened to what I wanted of my holiday experience and strove to keep within my budget. She also shared her own knowledge and experiences well."
Carol"I used Oliver for a previous trip and found his service excellent so decided to use him again. He is extremely helpful and sorted out everything hassle free and found my perfect package."
Tricia"Paula was very helpful arranging travel & in giving advice on our trip to Rarotonga. Paula has a friendly & approachable manner."
Jackie"Very efficient"
Donna"Prompt responses. Gave me precisely what I wanted."
Stella"Ranee was exellent to deal with, giving good advice, options and saving us some money on flights and hotel accommadtion. Ranee replied straight away to emails and correspondence. Highly recommended agent."
Pip"Prompt and efficient with communication and processing booking"
Eileen Joan"The whole process went smoothly. All my queries and questions were answers promptly."
Melanie"Great communication, Lisa took the time to keep us fully informed. The travel recommendation was spot on. The entire process from the time we enquired via the web until we were fully booked was easy."
Linda"Nicloe was very knowledgeable, friendly and very helpful; suggesting good alternatives and giving us lots of options."
Michelle"Knowledge, friendly, efficient ??"
Saffron"Great service. Gave us all the information we required regarding our holiday package and answered all our questions."
Michele"Did what I asked and didn't take daysto respond to the request I ask for"
Ivan"Kylie has always been very helpful helping to plan our holidays and giving us options with accommodation & travel. Her knowledge and commitment to you while organising your trip and the care while your away if things don’t go right (ie flights weather etc) . Highly recommend Kylie if you are looking for a travel agent."
Marie"Nicky had all the answers to our questions and was very knowledgeable and helpful in arranging and booking our cruise."
John"Cheryl is very helpful and gave me options to choose from."
Loren"I liked the quick turnaround on my queries. And that my questions were answered without me needing to follow up. Ditto that I didn't get any "chips with that?" offerings."
Victor John"Attention to detail. Prompt responses. Would highly recommend."
Robert"Fast, efficient,knowledgeable and most important is he’s honest"
Brian and Vivienne"With very little input from us ( except for a departure date ), Shelley has used her knowledge and experience to recommend an itinerary that we accepted without change. We are really looking forward to the trip as we would, choosing for ourselves, never have booked what Shelley has recommended."
Neil"She was very quick and efficient with her replies."
Melissa"Monica is very helpful and understands our needs. She makes booking a holiday so easy."
Nichola"Raelene was very helpful and cheerful and a delight to deal with when we booked our holiday in Rarotonga."
Shona"She was awesome to deal with and got us a great deal, would definately use Kirsty again"
Gwen"Professional , fast and accurate"
Judith"Brent is brilliant at organizing our trips for, he thinks of everything and makes all the planing simpy stress-free"
Janine"."
Tony"She was helpful and efficient."
Garry"Vicki was very helpful and understood exactly what we were looking for in a winter holiday this year. We found Vicki very professional in the way in which she organised every detail and much of this was done in her own time."
Bryan & Jennifer"Made it easy for us"
Michelle"She was very friendly, helpful, accommodated our wants and needs, communicated immediately with our questions and assisted with changes we wanted to make, very happy with the end result."
Pamela"Amy organised a family holiday in Fiji for us with a few moving parts involved. She was very helpful and pleasant to deal with"
Nicola"Fast and efficient and very pleasant."
Cleve"Pretty straight forward really, Kelsey was extremely helpful, answered my queries in a time fashion and sent all the info I needed to make the decision to go ahead with my booking. Thanks Kelsey."
Kapoi"Stephanie consistently pulls it out of the bag. For this trip, I was coming up unsuccessful to secure accommodation and so thought to see if Stephanie could do better….. She found us amazing accommodation and we are so excited"
Andrea"The ability to resolve and come up with alternative accommodation"
John and Des"We have booked a couple of holidays with Hayley she is a pleasure to work with and looking forward to book our Europe trip with her again in Sep"
Hendry"Super fast response, very friendly and helpful - was even working on Sunday night to get our holiday plans confirmed. Great options offerred."
Hayley"Fast communicative and efficient. Plus nice person. It was a relatively straight forward trip, however there was a potential to be awkward in a couple of the parts. Plus she listened to both of us in our requests and followed through."
Ian"She got on to the request quickly and managed to organize the trip including friends and family. She also managed to change bookings to align better with others Overall provided a great service."
Max"Fast, efficient communication. Friendly yet professional. Pricing was great with alternative options provided. Was willing to accomodate different budgets. Felt Jacqui simply went the extra distance!"
Alice"quick , right ."
Carmel"It was all smooth, easy, and fast replies to emails, we have never planned a holiday overseas so the fact it was all of the above it made my husband a lot more on board ??"
Emma"Tania was extremely efficient with getting back to me in a very timely manner. She was knowledgeable and suggested places that I hadn't considered. She gave me several options to choose from. I was most impressed with her when I changed my mind and caused more work for her!"
Meredith"Knew what we wanted and listened"
Dani"Teri organised everything for our trip to Fiji, explained everything in detail, fabulous service, thank you so much."
Denis"Clearly outlined different costs and packages, was upfront on comparisons and also made us think about some things we hadn't considered, like the mode of transport to/from airport and possible hotel stays."
Dairne Dominic Rangiahua"So easy really went out of her way to get us what we wanted even though most of it was already booked out."
Linda"Quick replies and easy to organise made it so good"
Bex"Very helpful, good communication"
Lenore"Sandy was prompt (replied to questions quickly and clearly), efficient, knowledgeable, helpful, experienced - just what you need in a Travel Agent!"
Michael"Lisa was professional and patient and brought me through all considerations for a family holiday to Fiji. She printed out the quote and said give her a call if I had any questions. Excellent job by Lisa."
Liam Gerard"She was very caring. And knew what I wanted. Talked to me about insurance Nicky was fantastic by explaining about accomodation etc"
Glenis"I was impressed with the original offer provided straight away. The price was reasonable, good connections, or better still direct flights, which was exactly what I asked for. The messaging to date since making the flight booking has been informative with regards to requirements, hotels, transportation etc..."
Steve"Absolutely wonderful service. Carol made everything so easy, everything was organised so quickly and efficiently. Great communication even over the weekend."
Craig"Rebecca Gilbert was fantastic to work with. She was professional, knowledgeable, and incredibly responsive throughout the entire process. She took the time to understand our preferences and tailored the trip perfectly to our needs. Her patience was especially appreciated as she guided us through options and changes, making the whole experience stress-free and enjoyable. We couldn’t have asked for better service!"
Casey"Friendly, responsive and helpful advice from Tracey that took into account we were novice travellers to the destination in question."
Hannah"Very prompt responses, made it easy to understand and very willing to change things or add things I’d asked for or questioned."
Megan"Communication was done in a clear & timely manner. Very friendly & informative."
Nigel"She's a great person to deal with nothing is a problem for her to sort out very professional and always has a smile have told my friends to go to her"
Joseph"Very informative, & went out of her way to accommodate our needs"
Kerri"Good to deal with,seemed to know what we were looking for,could answer all our question. awesome communication."
Stephen"Because he understands what said and was very helpful"
Tina Michelle"She was very helpful and answered any extra questions we had and offered that little more"
Wayne"Very straight forward but nice and friendly, informs us of any deals savings we can make etc. And we know her from previous bookings and we know she is great. Goes out of her way to assist."
Charlene"Extremely helpful and knowledgeable with helping us decide on the perfect Fiji holiday for our family. Also very prompt with providing us with all the information and travel recommendations as well as any questions that I had during the time of booking which made the process very easy and seamless."
Veronica"Clear, prompt communications which displayed a thorough knowledge of what we required."
Antony"Very knowledgeable, professional, approachable and a pleasure to work and plan our wonderful holiday."
Graeme"Efficient response to inquiries identifying our personal preferences for holiday"
Stephen"Very helpful and knowledgeable not to mention patient."
Daryl and Kathryn"Her efficiency as we had a bit of a deadline matching up with extended family booking in Australia"
Catherine"Sindy was awesome. Organized our quote in record time as deal only had 1 day left. She worked her magic to get dates and accommodation to match up. Highly recommend working with Sindy"
Elaine"Kimberly was great. Really helpful and made my holiday work for me"
Angela Kim"Quick response, listened well, easy to communicate with and incredibly helpful"
Mary"Very prompt service"
Rene"Prompt helpful service"
Tracy"I have always used Emma, I find her very easy to chat to via email and very prompt ant getting back to me and making things easy."
Kristina"Very good to with"
Andrew"Kelly was very proactive she called me to check on a couple of details and then said I can take this from here, and I had an email with all the package details and extra accommodation required to suit the flights by the end of that day. Great service Michelle"
Michelle"Quick service, answered all my questions, efficient & pleasant to deal with."
Heather"Sarah is very easy to deal with, she knows her stuff and gives great, useful feedback on destination options. She makes a decision easy."
Graeme"Isabella Taylor: Very friendly and professional"
Roneeta"Great communication and easy to deal with."
Phil"very quick to respond to changes and queries very open about all of the conditions very good to inform about extras of the holiday very knowledgeable about advice on flight times and transfers"
Samantha Jane"Was very quick to respond. Very helpful and polite. And making sure we go the best deal possible."
Matthew"Very friendly and knowledgeable. Fast at getting quote back to us with plenty of options"
Kerry Ann"Emma was easy to deal with. She gave excellent options when we had given our dates and was quick to make the changes we needed. Her replied to emails rapidly."
Emily"Efficient Helpful Approachable Nothing is too much trouble"
Amanda"Mike was very responsive and accommodating and provided many options. He listened to our requirements and had some great recommendations."
Bernece"Fiona took time with us and explained everything about our travel she booked thing's for us that we asked and she is easy to talk to"
Anne"Quick and easy. Very friendly. Good seat selection."
Kassia"Good communication throughout the whole process. Pleasent to deal with. Woyld deal with Laura again."
Alastair"Assistance we received from Amy was first rate. Our holiday all sorted plus insurance and car hire."
Maxwell"Prompt at getting back to us but wasn’t able to hold our quote overnight so had to find other accommodation for first night. The first alternative was $1000 more expensive!!"
Mary"Fiona is fantastic, nothing is a problem and she is quick to reply with her correspondence toyou. She is great at enclosing additional detail about the place you want to go to. I wont go anywhere else or deal with anyone else. She is the best"
Heather"Really good service but somehow managed to book accommodation way more expensive than we had meant. Our fault for agreeing to it but we were disappointed when we saw we could have booked it for half the price."
Marilyn"He made everything easy he took care of everything"
Michael"Her experience and professional attitude Always knows what I want"
Annette"Sindy provided great knowledge of the area and type of accommodation for our upcoming stay in Rarotonga. She also kept me up todate with followup emails and answers to my questions in a timely manner. Thank you"
Lynette"past expiance"
Duncan & Susan"Nicole helped up make the package that we had in mind"
Judith"She is very clear positive way of communicating. She's a very good listener and promt to respond"
Lynette"Sam nailed our itinerary flights accommodation and holiday all in one day exactly as I laid out my preference"
Wayne"Jess does a wonderful job of finding the best flights and accommodation. Not only does she do, her job but goes out of her way to see what you are up to and chats away with interest. Offering her input. Which we have found great for exploring. We find Jess a very friendly and helpful person and highly recommend her for your personal travel needs"
Sharon"Carmel was aware of what we wanted and all booked"
Teresa"Courtney was outstanding in offering us the various options and very quickly had all our requirements in place in no time at all. Very pleasant to deal with and we would use her again for our next trip later in the year"
Craig"She did exactly what we asked for, with quick response and confirmation."
David and Diana"Janine was very helpful and has booked our holiday with everything that we asked for and the communication was excellent. Thank you Janine"
Leigh"Robyn saved my dream holiday to Tahiti - when I met with Robyn I didn’t think the holiday I wanted was possible within my husband’s vision and budget, but Robyn came up with the perfect itinerary and accommodation."
Leanne"Alison Kearney is most obliging and goes the extra mile to satisfy customers needs. She explores the best pricing for air flights and likewise advises re accommodation. Alison acts promptly on requests and is never in a hurry to listen to the customer. Both air tickets and booking accommodation leaflets are presented in a professional manner. Alison has a very nice manner in dealing with the client."
Lorraine"Graham had gone beyond our expectations with his advice and communication"
Maureen Ann"He was friendly and kept us well informed when we were booking our Raro trip. Very responsive to our messages and emails."
Anna"Rebekah Fraser replied to my email enquiry within half a day with what I needed to know to make a decision. 2 days later we paid our deposit ~ sorted ?. She also phoned to confirm a few things. Very happy. We will contact her in the future."
Sharyn"She is an excellent agent, who has real empathy for her clients. We feel like we are part of her family, and she makes booking a holiday a treat. She is always willing to go the extra mile to make sure we have a great experience."
Colin"she listened to our ideas and expectations and gave us a variety of options. She consulted with her colleagues to ensure we were given the best the best outcomes for us."
Jude"Jordy gave all necessary travel information was was helpful to get the best deal"
Prabhuhai"Maryanne is very responsive and attentive to queries."
Jonathan"She went out of her way to find a awesome deal on our fiji holiday package."
Frank"Rachel knows us and recommended a quiet comfortable place to stay"
Shirley"Very prompt responses. Patient with my changing of my mind"
Bridget"Chloe was amazing, we hadn't booked an appointment & just arrived, expecting to wait a while or come back later. However, she said she could fit us in and was really helpful re: accommodation and suggested flights that were at a more civilised time than 0300am! She made the process so easy and made us ask ourselves why we had taken so long in the past, to co-ordinate booking & flights when it could be done by a professional? We'll be back thanks Chloe!"
Mark"Carly is a very pleasant lady. Nothing is a problem for her to look into the best deals for us. Carly is always very prompt in getting back to us. I wouldn’t hesitate to call Carly in the future."
Kelvin"Kristen did an amazing job. So informative and helpful. Really knows her stuff and so prompt in getting information for us. I have recommended Kristen at house of travel to several friends who now go to her for their travel plans. Excellent. Had many trips over the years and never had any problems. Knowing Kristen and house of travel are there if we had problems is always reassuring."
Lynn & Ray"Cherone is absolutely brilliant! So thoughtful and helpful. Nothing is too much trouble. Would recommend Cherone to anyone in a heartbeat! She is so well travelled, knowledgeable and very easy to deal with."
Wayne"Prompt replies and provide great options to suit my family."
Deanna"Tim is very knowledgeable and thorough. Very detailed with the booking process and goes the extra mile to ensure individual seats are reserved for our comfort and accommodation as well."
Bruce"From beginning to end, Angela was very helpful with the planning of our holiday. She was fast and thorough with putting everything together, communicating with me constantly about deals and flight options. As always, Angela went above and beyond our expectations. She makes every booking an exceptional experience."
Gaylene"So prompt, professional and great manner. Followed up by phone and email ??????"
Kim"Very efficient, nothing is any trouble"
Trevor"Stephanie was thorough and replied quickly. Stephanie also made any changes quickly."
Frances"Dennis from Orewa has to be one of the best travel agents I have ever dealt with. He helped plan our family trip and sorted out every detail. He is absolutely the best."
Ian"Theresa is absolutely spot on, Very knowledgeable, always quick response and very helpful. She is the best consultant, vast amount of experience for traveler’s."
Rolf"She is approachable accommodating and efficient - so lovely to deal with and forgiving of me mucking her around !"
Amanda"She is very friendly and extremely efficient."
Debora"Very helpful and knowledgable. Prompt and efficient service."
David and Christine"Very efficient at her Job."
Cheryl Bronwynn"I like how she phoned me for a quick chat after I emailed her for a quote. This meant she didnt do me up a quote where she was making assumptions about what I wanted. She clearly knew what she was doing and once I accepted the quote she organised things promptly. Thanks!"
Felicity"Listened to our needs, responded promptly to my communication, gave good travel options"
Kim"Great communication listened to what we wanted replied at what I would have considered after hours overall very helpful"
Robert"Attentive and great communication. She listened to what I was looking for, gave me great choices and helped find a better value."
Jonathan"She listened,responded and acted very professionally to ensure we got what we were looking for."
Bill"Carol went above and beyond for my many regarding my travel plans. She always responded promptly with all information I required. I truly believe she provided EXCEPTIONAL service and I'm extremely grateful for all that she did. Made my upcoming trip simple and easy. Thank you so much."
Janette"My family has been using Brigitta all my life. She has our trust completely and has never disappointed us. She goes above and beyond to ensure we have a lovely holiday and I know she always has our best interest at heart."
Ilaria"Very helpful, listed to what I wanted to do and found great options. Excellent communication. Can't wait to enjoy my holiday:-)"
Janette"Very patience and skilful. Showed interest about my family needs and knowledge about the trip i was interested in doing (Fiji)."
Luis"Lisa was friendly, and professional she chatted with us keeping us updated as she looked into booking our flights, accommodation and car rental,she gave us exactly what we asked for."
Tracy"Kelly was quick and thorough at booking our holiday"
Shirley"Kelly was extremely helpful and knowledgeable about our destination and very efficient in getting all details sorted."
Trish"Kelly was very receptive and answered all of my questions (of which there were many). Kelly made booking with house of travel feel effortless and she went out of her way to make me feel comfortable and well educated on my travel journey. 100% I will be returning to Kelly for her services for my future travel plans. From the get go Kelly greeted me with a smile and was equally as excited for my venture as I was. Cannot thank Kelly enough for how easy and warm she made the booking process feel."
Phoebe"Sandy was able to steer us away from choosing unsuitable venues. Prompt follow up on completing the itinerary."
David & Joan"Sarah Martelli was very knowledgeable, so easy to talk to about accommodation, flights and explaining "life" in Rarotonga for us as first time traveller's. Would definitely use her again."
Louise Jean"Ksenia as usual booked multiple tickets leaving at different destinations. She has done our international travels for many years to various destinations, always vet professionally and accurately"
Donald"Nicci was very helpful in finding a solution for my requirements. She understood exactly what i wanted and brought everything together very easily. I appreciate her time and effort."
David"Jessica listened and quickly found a resort but when it was not quite right she searched for another which filled our requirements."
Dinah"She was lovely Had a great personality Gave us great guidance for our planed trip eg planing our connection flight from parmy booking motel Day before so don't miss our flight out of the country Explained about insurance eg Just a great Manaaki Don't fly often so goid to have someone like Monica do the work for us ??????????"
Joseph"Very efficient with quick bookings and responses to me and my questions. Lovely personality and great friendly rapport."
Melissa"Everything was amazing. Quick, understanding."
Leanne"She was very helpful and replied quickly to all my questions."
Holly"We have used Amanda on several occasions and have always been happy"
Ru and Tony"Recommend by a friend to contact her"
Deborah"Very friendly, competent, provided us useful information with accompanying brochure, willing to advise. Prompt email follow-up."
Gabriella"Brent was responsive, knowledgeable, and got our holiday booked really quickly. He was friendly, pointed out comparisons between the resort we were booking vs a resort I stayed in recently to ensure I had a full picture of what we were booking, and was very clear in his communication, making it a very smooth process."
Victoria"I was very happy with the service received. A quick turnaround and all requirements met for our holiday. Having someone who can anticipate your needs and provide a comprehensive quote certainly makes booking a trip away hassle free. I'd recommend Alydia to anyone needing assistance with booking a trip."
Justine"she has a sparkling personality"
Geoff and Christine"Kirsty is very good at what she does. Always getting back to me, friendly, knowledgeable and honest. We have come back to her because of this reason."
Natalie"Erica responded promptly yo my request for a meeting and was most helpful when looking for a Island travel destination."
Raewyn"Gemma had helped me book travel before when I went to the UK, so it was a no brainer to go back to her to organise my latest trip, and she didn't disappoint ..."
Christina"She was amazing, so helpful and quick to reply with options"
Dione"Great service and prices"
Rochelle"All information was presented exceptionally well, made booking easy"
Carol and Doug"The whole process was seamless, Harrie was very prompt in his communications and made the travel booking so easy! It has been an absolute pleasure having him as our agent and I will highly recommend him and House Of Travel."
Bianca"Quick response and great suggestions. Friendly and very helpful"
Charles"Very helpful"
Karl"He worked really fast. Before I could overthink and worry about things, everything was booked and paid for."
Paul"Gaylene was very helpful with what we wanted and with our bookings she went that extra mile for us"
Steven"She was very efficient and super quick with sorting our Fiji holiday"
Susan"She answered our questions, and was able to customise our package with flights"
hayley"I can't fault Janine, she delivers every time i do business with her. Always meets my needs and offers great suggestions."
George"very quick response and happy to adjust details to suit us"
Felicity"She was very fast and efficient. Which is why we choose house of travel. The other companies took a little longer to get back to us."
Maci Ellen"Love dealing with Celia, always friendly and helpful, knows what we like and finds the right deal for us."
Julie"It was very easy and comfortable conversation and process"
Aida"Dennis is very pleasant, knowledgeable and professional, explaining everything extremely well in his emails, (I live in Australia so am unable to visit in person) and assists with any questions I have. It is a pleasure dealing with Dennis."
Donna"Claire was incredibly easy to deal with, fast response time with email communication. Answered all our questions. Very Happy with the service provided. looking forward to our island holiday."
Richard Laurance"Carmel was very prompt. Her replies came quickly and very on point. She presented options but didn’t hurry us and she still made the deadline for the special. She was kind and friendly to deal with."
Jacqueline"Knowledge of the area Attention to detail was helpful and no issue when the plans changed totally, and she had to start from scratch Fast response time"
Steve"thorough"
Graeme"She was very helpful and got the booking done efficiently asked the right questions and got job done, would recommend Emily..Are looking forward to this holiday without any hassle and im sure it will go smoothly. ??"
Daphne"She gave me exactly what I called up for, with a second option. She was friendly, efficient and professional"
Gloriann"Cheerful, supportive, responsive, obliging, prompt, empathetic and knowledgeable."
Barbara"Kelly was prompt with her quote and gave detailed information. She checked that everything met our requirements. She responds to emails quickly and was very friendly and helpful when I went into the store."
Karina"Friendly, helpful and great to deal with"
Nicki"She was efficient and understood our needs."
Heather"Exceptional. Speed of getting back with information etc. Genuinely caring"
Richard"Lynda was responsive, listened carefully to what we wanted, polite and friendly, asked clarifying questions, checked that what she proposed was what we wanted, nothing was too much trouble, very timely."
Rae"Very patient and helpful"
Albertus"Dennis got onto my enquiry immediately to secure bookings, made sure I was aware of what the package offered then presented some alternatives re accommodation and flights for me to choose from. Everything was handled efficiently and in a friendly manner via both phone and email. As always top quality service from Dennis."
Anne-Marie and Leo"Made the experience very hassle free with finding air fares and accommodation to suit"
Mike"We found Dhawal extremely helpful and very pleasant to deal with."
Patrick"Megan was prompt with her response and detailed exactly what we required and answered any questions had excellent service and very helpful."
Rickie"Very prompt responses to any or all queries"
Ian"Zoe is always very pleasant to deal with. She get all our requests sorted in a very timely and friendly manner."
Deborah"Glen was excellent - listened to what we wanted and came up with even better solutions for us than what we had asked for."
Sonia"Deepti is a friendly and knowledgeable consultant who listened to what we wanted in a holiday and exceeded our expectations in what she offered to us. The process was explained very well. Deepti is relatable and shared her recent holiday experiences with us which gave us confidence in her recommendations."
Craig"Communicate well and really helpful."
Patrick Punefu"She and her team were quick at responding to our requests and making sure we were happy with our package and what our package consists of."
Jessica"Maryann was very quick to provide the quote and to reply to any emails that were sent."
Bridget"All our questions were answered so promptly."
James"Prompt response. Good detail given. Appears friendly."
Raewyn"Her prompt response and willingness to make changes to make it work for us."
Alice"Gaylene is professional in every sense of the word. We have absolute confidence in her, and would recommend her to anyone."
Sallie"Fast and efficient tried other places they took a week to respond"
George Wiremu Valentine"She was responsive and efficient and pleasant to work with."
Ann"Very prompt and courteous service."
Meng"Book holiday"
Jin Hee"Carli is very knowledgeable and took the time to establish what I wanted in two overseas holidays. She helpfully tweaked flight times and transfer times so we could get the best out of our holidays. She was friendly and professional."
Jane"Amanda really knows how to provide that person touch. It can be years between visits yet she remembers our names and most details needed to help us with our travel plans. She quickly understands what we’re looking for and asks clarifying questions when they are needed. Above all we trust she will come up with the best way to meet the travel needs of everyone in our group."
Trevor and Jocelyn"Listened to our requirements and worked with us to get the best possible flights and accommodation."
Karyn & John"Excellent service. Very easy to deal with. Super Cooperative. Nothing is a problem.Lovely to deal with. Will keep dealing with her for as long as she is around."
Max"Very easy and professional service from Anne, as per usual"
Ginell"Namrata was not only very knowledgeable but she took the time to listen to us."
Roy"Well, when I rang a local House of Travel he did not help at all. So I decided to pick a random number from the 0800 line (ps it only gave south island options) and I got Teresa who helped immensely!"
Fiona"We couldn't have asked for a more pleasant and efficient travel consultant. Tiff was amazing and had our trip all documented within 24 hours and it was no trouble to add on extra requests."
Jeanette"Very friendly and not a problem to contact with any concerns or requests."
Deanna"Replied very promptly and gave the information I needed No pushy sales pitch Very polite"
Chrissi"David listened to what we wanted and within a couple of hours he'd organized exactly what we wanted. It was a seamless experience."
Peter"She was so helpful & really listened to our wants"
Nicola"She gave us lots of information to help us make a decision, affirmed our choice and even booked preferred seats on the flights for us"
Sue"Queries and bookings attended to promptly"
Helen"Very quick response and able to change the flights to depart from wellington for a good price. Captured all our families needs for our trip to fiji including adding on an extra child. This is my second package I've booked with HOT & im looking forward to booking more holidays with them"
sarah"Great communication and got us exactly what we wanted"
Susan"Very attentive Responsive and helpful. Answered all my questions with ease and open to my abundance of questions."
Racheal Jane Maurice"Teresa was extremely helpful and went out of her way to help us with getting payment sorted over the phone."
Kathryn"We have used Graham now on several occasions, he is always well informed, honest in his opinions as to whether he feels that what we are thinking off is suitable for our needs."
Kenneth"The bookings were done decently and in order - no complaints!"
Andre"Cassandra was really helpful. She provided me with different itineraries and resort options. She provided some genuine suggestions on the activities and resort selection which helped me a lot."
Nikhil"Very polite and efficient in explaining the outlines of the trip we were wishing to go on. Very pleasant to deal with and organized the trip beautifully."
Jocelyn"Andy was very helpful, and he came across as a very nice and easy-going person to get along with. Andy was also able to get what we wanted for our Rarotonga holiday which made me and my family all very happy and looking forward to really going abroad. Thanks Andy"
Rangi"She was super friendly and efficient"
Linda"I have used Wendy before the reason you go back is she is so helpful she understands her job and is very accommodating she has everything organised for you listens to what you say nothing is a bother to her Wendy is so lovely to deal with ??"
Lynette"I walked in without an appointment but had an idea what I wanted . Within 45 mins I was booked and paid for all set to go on holiday again"
Amanda"Silvana listened and understood what type of holiday we were looking for and very quickly found us some excellent options to choose from. Then booked the holiday we selected that same day. Very impressive customer service - thank you!"
Christine"Flexible with our needs, happy to make changes"
Brendon"Very very helpful and really lovely"
Diane"Very helpful did a great job"
Gary"Very friendly and super onto it with our needs and also when we had other questions and prompt with the changes we made."
Michelle"Gary was available, responded quickly with accurate and competitive travel pricing ."
Steve"She listened to us, heard what we said and provided great opportunities and choices. Her valuable knowledge and expertise is greatly appreciated."
Peter Michael"Charlotte made it possible for me to join my daughters booking with very little notice. Her communication was great."
Joanne"Nikki got back to me in a quick time and it was easy to book our holiday from her recommendation."
Vicki Jane"Angela was extremely efficient at getting us an awesome holiday deal and was very friendly and helpful through the whole experience. She also gave great advice on things to do on our holiday."
Chloe"Very quick responses to our inquiry, with detail & pricing. Knowledge of the place / best value for our family holiday! Took care of the whole package to suit our families needs"
Keily"Brenda listened to what we were trying to achieve for our holiday, she gave recommendations, previous customer and personal feedback to ensure we made informed decisions for our holiday. I highly recommend Brenda"
Charlene"Very prompt replies to all e-mails, no matter how inane the questions."
Cheryl & Duncan"Outstanding service and knowledge"
Jamie"Mairead was fantastic nothing was too much trouble, there was no rush or pressure to book or decide. Mairead constantly updated us with options & changes. Highly recommend"
Louise"Donna was very helpful and friendly. Suggested other ways of travel."
Graham Charles"No else from HOT pick up phone Hobsonville did on 30.12/24 late afternoon Had me on a flight to Raro 1/1/25 and accommodation She stayed in office after hours wonderful job to start new year"
Craig"Jen was amazing yo deal with so quick and extremely efficient...best travel agen we have ever used ...thanks jen"
Graham"Aurelie was very helpful and recommended options for accommodation we hadn’t even thought of. Now we have a perfect dream holiday to look forward to!"
Heather"So easy & str8 forward to deal with. Fast responses & all health with via Email"
Sharn Louise"Very responsive, quick to come back and grasped our needs immediately. Informed us well on all the extras as well as the other things we needed to know about our travel arrangements."
John"She understood exactly what we wanted for your trip and out the perfect itinerary together. The itinerary had thought out into it and was with us very very quickly. She was friendly and professional all the way through"
Richard"patience with my questions"
Amen"Chloe is responsive, easy to talk with, understanding, and has a sense of humour throughout. I know I can ask stupid or obvious questions, and get a helpful answer. Her personal experience helped my overthinking."
Erina"vey friendly, makes it easy for us"
Carol"Great service, knowledgeable and efficient and lovely to deal with."
Kay"Replied very quickly, knew what we wanted as soon as we asked, made it so easy, price was great too."
Shaynne"Kelly was very helpful, professional and personable to deal with. She gave us several options for our holiday and it was no trouble to her to seek out alternatives for flight schedules, seating and accommodation."
Daniel"Claire Conroy was very helpful."
Thomas"Great communication, research about destinations and options presented"
Renee Te Ahu Crystal"Danny provided expert advice & listened when I was describing what I wanted for my next holiday. He booked it & I was happy with the result & then he re looked at the booking after I left & sent me an even better deal!"
Karen"Because usual professional very good work"
Gerard"Peter was helpful and responded promptly with a great offer. He was knowledgeable about the destination and accommodation options."
Daniel John"We had to book last minute flights to attend a family funeral overseas Zoe was amazing to deal with. She really took the stress out of it all, putting flights on hold till we could arrange a passport and funds. Zoe made the whole process so easy"
Viliamu"Knowledgeable, friendly, efficient"
Katharine"Good efficient service clearly explaining the options and attention to detail."
Malcolm"She understood exactly what we wanted"
Maria"Monica gave us great advice that enabled us to narrow down our options of where to stay in Fiji. The Internet is great for background information but nothing beats talking in person!"
Amanda"She is amazing—she responds to my emails promptly, and she is both friendly and professional."
Mahen"She found as the best price for our holiday"
Lynda & Steve"So easy to deal with, knows what we want and gets it done."
Michael"wonderful customer service from Kelly!"
Bill"She was very helpful as I had to change my booking due to my son no longer being able to travel."
Tracey"Danny does things super promptly. Gets us the best deals. Much better - and consistently cheaper - than taking a punt on a website.Always easy to deal with. Peter"
Peter"Quick email replies, excellent suggestions, clear feedback. We've booked ??"
Mark Graeme"Got the job done, no problem."
Peter"Always asking clear questions of us and relaying back to us to check we are happy..Quick and efficient plus she's always super friendly and encouraging whilst finalizing our dream holiday."
Sally"Very helpful and speedy. Made all changes made within a few hrs of the email request."
Kristi"He is very helpful and experienced. Nothing was ever an issue for him."
manisha"Lorraine has amazing talent on travel destinations goes way and beyond with service her quick response to emails is great"
Sherrie"Claire listened to my varying requests and gave options to help find a solution that worked well. Keep up the excellent work Claire. Thank you."
Kim"Very friendly, informative and kind"
Tina"Very happy with Kimberley’s service. Prompt replies to emails and very accomodating to our needs. Many thanks as always!"
Irina"We were referred to Brenda, and she live up to expectations. Completed our request promptly, making it stress free and good options, all very easy for us to finalise the booking."
Sherie Moana"She knows the flight schedules and layover stops and small tricks and hints to make our holiday so much more enjoyable, we will now just continue to book through her for all our trips"
Lauren"Due to family circumstances, I hadn't been able to use Debby for nearly 5 years, but she was initially my husband's Travel Agent back in the early 1990's. Being rather nervous about travelling overseas again and having NEVER actually done the bookings ever before, Debby was just so amazing, reassuring and understanding and my trip was organised, (albeit a small one) by the end of the day, and sent for perusal and confirmation."
Jane"Kirsty was very responsive, answering phone calls and emails in a very timely manner and answering all of our questions. This was the easiest holiday I've ever booked!!"
Andrew"Initially talked to Gavin over the phone and then went to his office to complete arrangements. He was very helpful. He pointed out details and made suggestions."
Linda"Quick to respond"
Warren"Angela's customer service is excellent. Very helpful, friendly."
Marianne"She was very helpful, friendly and responsive."
Elise"Was able to help us with everything and very patient despite our banks wanting to keep our money"
Karl"Efficient, professional. Gave full and complete information"
Grant"Ange, went out of her way to make sure we had all the options to chose from."
Richard & Jenny"Fast reply on emails , no fuss, knowledgeable."
Fiona"Very prompt with responses. Friendly to work with and knowledgeable. Thanks Angela"
Marie"She listened, she gave us choices plus quotes & was very approachable. Seemed interested in us unlike Browns Bay branch"
Joan"She was great, super fast communication and no issues changing dates and flights for us, including adding additional night on the way"
Maegan Alexis"Very helpful and pleasant and my needs are a bit different as l suffer l r from macular degeneration and l a m not very technically adept .Also due to circumstances have not travelled for some time and feel nervous especially at airports."
Elizabeth"Cherone's expertise in organizing the holiday for us all was flawless, nothing was too much trouble, and she even managed to upgrade our accommodation. Cherone is a very professional, friendly agent and I enjoyed her expertise."
Helen"Kelly-Ann is so easy to work with. She booked my holiday in Nov 2023 and she's the only person I want booking my future holidays for me. She offers great advice and offers a fast and efficient service. She also has the patience of a saint with all the too-ing and fro-ing we went through while I figured out the best options for me. Thanks Kelly-Ann! You're the best."
Tracy"Quick response and good answers"
Wendy & Chris"Pleasant and friendly to deal with, knowledgeable helpful and informed"
Linda"Professional, friendly, knowledgeable"
Jane"she was very efficient"
Megan"Holly was very approachable and easy to chat with about our needs in a holiday"
Quentin"I sent an email to Sarah who replied promptly that herself and Savarnnah would look into a package for us. It took less than 48hrs, a couple of amendments, we’ve paid the deposit and now we just have to WAIT for the holiday!! Super efficient, friendly and professional. What more can I say?"
Philippa"Great knowledge"
Sarah"She just gave us really good advice and everything ran like a swiss watch on our travels."
Brian"Cassandra was very helpful and explained the issues that arose with our booking request clearly so we were able to make an informed decision on our next steps."
Freedom"She was very personable, easy to communicate with, with clear, concise comms"
Megan"Professional, efficient, genuinely friendly & interested - above all Tanya listened well so consequently was right on to a holiday that would suit me. Clarity of communication as also pleasing, thankyou!"
Lyn"Kimberly was very efficient, listened to what I wanted and got back to me with quotes within a couple of hours."
Faye"I was very happy with how quick Claire responded to all my emails and went out of her way to find and recommend different locations, teno pai e hoa"
Brendon"Well organized and friendly helpful and listen to what we wanted. Very happy with service"
Gary"Professional, experience shone through..and with a sense of humour."
Clare"Efficiency in compiling a quote for 16 travellers."
Leanne"Quick response, easy to deal with"
Edna"Easy to communicate with and responsive. Knowledgeable."
Emma"We decided last minute to book a holiday taking advantage of a special that was to expire the next day. Bonnie had to organise 6 travellers, and she did so very competently. Nothing was a problem and the communication was excellent."
Sandra"Very 'tuned in' to what we were wanting"
Jocelyn"Prompt replies, accurate and detailed information."
Pauline"He was very fast in all he did: communication, approach, information, understanding…"
Vivianne"Debby always goes above and beyond and makes sure she attends to detail."
Trish"Sarah was very helpful, listened to us. Gave us lots of choices. Knew her job well. Fun to work with. Found us the best deal . Explained everything to us. Very lovely and engaging person."
Yvonne"Fast communication, clear understanding of the brief given. Very helpful to someone who has never travelled internationally before."
Sean Tristan"Helpful, knowledgeable and great to talk to!"
Samantha-Rose"I was very specific in what I wanted and Claire managed to get the dates and times perfect for us."
Joanna"Prompt reply Adding airpoints Offering travel insurance"
Tracy Jane"She is always considerate to my wants and needs snd listens to what I would like for my travel plans"
Jan"went over and above to deal with all my requests"
Lynda"Nothing was a problem and Claire was happy to contact us after hours which suited us."
Carolyn"She was amazing to deal with. Nothing was a problem and made me feel like I've made the best choice for my hoilday. Would recommend her to everyone who is traveling overseas"
Nikki"Paul Reid was very prompt, considered all our requests, gave us his expert advice overall, obtained multiple options at different price points for our consideration, personalised communications"
Darryl"Very helpful,"
Rayley Joyce"Lovely manner, presented options, perfect booking outcome"
Kathryn"Vicky Baker was excellent. She gave us sooo many options then helped us choose. Emails responding to our questions were replied to very fast. So overall, Vicky made us welcome and didn’t get annoyed with our endless questions"
Charles and Gillian"Just to be able to answer Any questions concerns and put together a package that was right for us. The packaged ticked all the boxes as to what we were looking for or thinking of doing"
Esther"She is very easy to work and very knowledgeable which gives us great confidence in her advice"
Warren"Liz organised all our flights and accommodation as was able get use extra nights beyond the package and meal vouchers saving us both time and money. She was able to do this in a short period of time. Liz has helped us previously with our other holidays. She is knowledgeable, professional and friendly."
Michael"She was lovely to communicate with and very proactive and effective putting together a package based on what we talked about. Great experience."
Corby"Very easy to deal with , prompt travel quotes and goo recommendations"
Fiona"prompt and proffessional"
Andrew"Cherry was very helpful from the outset and was responsive to any questions / queries raised. She mad ethe process of booking the holiday very easy"
Luke"Great and prompt communication"
Brian & Sarah"Instant action on my case."
Murray"very helpful"
Lindsay & John"Kim and her team are very helpful helping sort out accommodation flights as its our special annversay of 30th years a nd my 60th so we want somewhere delightful go relaxon the beach read book"
Rebecca"Brigitta kept us well informed and always goes out of her way to get us great deals."
Adrienne"Jacqui delivered our information and completed ourtravel requirements efficiently"
Tony"Sindy was great to deal with. Listerned to what I wanted and gave me good options. Great communication and very timely with responses."
Angela"Jacquie made herself available after we had listened to an evening about Journey Beyond travel trips."
Christine"This is the 2nd holiday we have organised with Kali and we also have a 3rd holiday booked for next year. Kali is really knowledgeable, nothing is a bother and she offers amazing customer service. We have recommended Kali to several people and we will definitely continue to engage with Kali in any other future holidays. Highly recommend ??"
Colin"Very good communication, very fast response, gave Deepti a few ideas and she delved exactly what I wanted."
Michael"Very knowledgeable, made the booking process easy."
Christopher"Chelsea was very helpful with any questions we had and if she didn't know the answer then contacted the resort immediately to ask. Always stayed in communication with us and didn't appear to mind how many times we called her. Everything we asked of her she did well and very promptly."
John"Kelsey had very prompt, friendly communication. She is very knowledgeable and didn't mind my dozens of questions either!"
Kirsty May"Very prompt response to my queries and matched the holiday to our needs"
Rebecca"She was very efficient and got back to us very promptly with email replies"
Barry & Sherilyn"Nicole was great and quickly understood what we wanted and helped us shape this into the perfect holiday. She was so easy to deal with and was able to answer all our questions using her own valuable experience of the resort."
Stuart"Nothing too much trouble for Tracey. Everything sorted quickly"
Bruce & Margaret"Prompt information and messaging we are all booked up"
Margaret"Laura was so helpful from start to finish with this trip. We had no idea what we wanted to do apart from go to Europe. She helped us define a base itinerary and suggested different trips/places we might like to check out whilst also working in the things we wanted to do. Made our trip so easy having all the paper work sorted in advance."
Emma"Went out of his way to provide me with the right choices."
Debbie"Jenny made the whole booking process so easy for us, she came back to us quickly with answers to any queries that we had and gave us a good choice of room configurations for our group of 5."
Linda"Lynda was just a pleasure to work with; she asked lots of questions about what we want in a holiday and then sent us 4 options that all sounded perfect for us. Once we picked our package, everything was so seamless and stress free and our holiday was booked in. I will definitely recommend Lynda to any friends or family"
Maria"Friendly smile Helpful with all aspects Listened to what we wanted Explained well and clearly Nothing was a bother with Maia. Knowledgeable"
Susan"Because of her excellent attention to detail and her bright and enthusiastic manner in dealing with me"
Janet"She listened and jumped thru a lot of hoops for me!"
Lynda"Prompt report. She gave us options that are good."
Connie"Rochelle was very knowledgeable about the resort that we wanted to book and went out of her way to organise our holiday to suit our needs"
Elizabeth"She totally ho the bref and was polite prompt and very helpful"
Christopher"It was really quick and easy to get our quote and our holiday booked. Alex was quick to respond to our questions as well."
Althea"Prompt service and great communication. Was able to answer all of my questions. Provided extensive information on Travel insurance to cover my existing medical condition."
Laurence"She was very helpful, this is my first time to book and travel on my own. She took her time explaining everything in detail. The flights and how weather can affect it. My bags and my seat in the plane etc. Definitely booking with house of travel in future."
Moselina"I was happy how my concern regarding an issue was addressed."
Ian"Rosie was excellent following up my main request however she did not do a wider search of other pacific islands which was a secondary request from me."
Nicola