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Keeping Safe in Alert Level 2.


Like many of you we’re looking forward to level 2 and the opportunity to re-connect with close friends and family. As we begin to re-open some of our stores we wanted to share what we’re doing to ensure the health and wellbeing of our customers and our people.

Many, but not all of our stores will re-open on Monday 18th May 2020. Stores that are open will be operating on reduced hours and by appointment only. Stores that are not re-opening on Monday will continue to support their customers from home based offices until their stores re-open at a later date. Your local store hours and contact details can be found here.

Given the volume of customers who are requiring our assistance at this difficult time and as many of our team will continue to work from home, we would really appreciate if you could continue to contact us via email wherever possible.

If you are visiting a store we appreciate all visitors comply with the below:
• Please ensure that you have received confirmation of an appointment time before visiting a store, appointments can be made by emailing your store. 
• Do not enter a store if you have returned from overseas travel in the last two weeks or have had contact with anyone who has travelled overseas in the last two weeks or any confirmed or suspected case of Covid-19.
• Do not enter a store if you have cold or flu like symptoms.
• Please complete the contact tracing register on entering our store.
• Once inside the store please ensure a social distance of 1m is maintained at all times.
• Please wait outside our stores when you arrive for your appointment time so we can ensure that appropriate social distancing can be maintained at all times. One of the team will welcome you in when it is safe to do so.
For those of you with itchy feet don’t hesitate to get in touch. As a New Zealand owned and operated business we welcome the opportunity to help you plan your next adventure exploring our beautiful Aotearoa.  

We thank you for your kindness, patience and support during this difficult time.

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