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House of Travel Merivale

192 Papanui Road

P+64 3-355-2200
F+64 3-355-4718

Weekdays: 9.30am - 4pm

Group Photo - Merivale

Let's make holidays better, together.

House of Travel Merivale has been part of our community for 30 years. Owner Operator Annie Crombie says the team is dedicated to creating amazing holiday experiences for customers at excellent value.

“Here at HOT Merivale we are dedicated to our community. We know our customers well, after helping the Merivale community travel the world for more than 30 years,” she says.

“At House of Travel, we believe the best holidays are created together. We want our customers to bring their ideas to us and combine them with our knowledge - that way we can create a holiday that neither of us could have created on our own.

“We understand that the best holiday might not involve the cheapest flight in the middle of the night with young children, or the entry level hotel room looking onto a carpark. And we know that value means different things to different people. We are committed to getting to know our customers and what they want out of a holiday to get the best result we can.

“If you’re looking for some inspiration for your 2020 trip, now is the time to start planning! Pop into our store in Merivale – we would love to help you plan your next holiday.”

House of Travel is the largest New Zealand owned and operated retail travel company, with 75 stores throughout New Zealand, from Keri Keri in the north to Invercargill in the south.

> View the latest House of Travel deals here.

A Legend at HOT Merivale

House of Travel Merivale are fortunate enough to have a true Legend. We define a Legend as someone who has made a truly significant contribution to the business over a long period of time, and someone who is a role model and a mentor to others. Every year, the CEO, the Partnership Services Board, and the current Legends will decide who to induct into the Great Hall of Fame and to award the Legends award – and in 2018 it went to none other than our own Sandy Connolly

HOT Merivale staff

Beth Yates
Owner Operator

No. of years in travel: 38 years No. of countries visited: 62 Travelling enriches our lives and I believe that every year we should travel someplace we’ve never been before. We look forward to helping you do just that.

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Janine McKay
Senior Consultant

No. of years in travel: 24 years No. of countries visited: 32 I have travelled extensively and use this knowledge to help plan your best trip yet!

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Karon McGarr
Travel Consultant

Worked in the travel industry for 18 years. Countries visited:11 I'm here to help make your Travel Dreams come true. Whether It's flights to go visit family overseas or planning a touring experience in Europe, come into our store so we can have a chat=)

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Kelly Gainsford
Senior Consultant

I have a love for travel and with 18 years’ experience I have plenty of knowledge to share. I enjoy exploring new destinations, different cultures and tasting the local cuisine. Highlights are Japan, eating my way through Italy and 5* tenting in Africa.

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Nigel Bennett
Travel Consultant

I love and get joy from creating amazing holidays and experiences for people. I have travelled extensively all around the world so wherever you want to go or whatever you want to do I can assist you with reaching your dream holiday

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Sandy Connolly
Senior Travel Consultant

No. of years in travel: 33 years No. of countries visited: 45 I believe with my extensive travel knowledge, fun loving and caring nature, people trust me to make their dream holiday a reality.

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Featured Feedback

I have just returned from a trip to Cape Town. The day prior to our departure it became apparent I would benefit from the support provided by the assisted passenger service. I tried to phone the Cape Town Singapore Airlines office with no answer and I then tried the Singapore airlines office at Cape Town airport, again with no answer. I then sent Sandy a text apologising for disturbing her weekend and asking if she could contact the airline on my behalf. A couple of hours later I received a text from Annie (Owner/Operator of HOT, Merivale) who explained that she was in Hawaii. Annie then interrupted her weekend to contact the airline and put in place the assisted passenger service. I would like Singapore Airlines to know that the service was outstanding and we were treated with every possible courtesy and care … even to the point of collecting us from the Ambassador Hotel to the business class lounge 90 minutes before the flight so we could enjoy the lounge and delicious food.

All in all, what could have been a difficult journey was made seamless by the excellent service provided. I disturbed Sandy’s holiday and Annie’s weekend. I cannot thank you both enough for your sincere consideration and professionalism. Friends often ask why I bother with a travel agent when booking on line is so user friendly – this recent example is the perfect answer!

I am happy to discuss this experience with anyone who would like to know more or even write a testimonial if it could be of use.

“Thank you” does not quite cover it but it is heartfelt.

Best wishes

HOT Merivale's travel tips​!

"The train was a great way to see Australia’s amazing landscape"

"If you are cruising and enjoy a spa treatment, they are often on sale on days the ship is in port, so check it out!" ~ Beth Yates

TAANZ and House of Travel 

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House of Travel Merivale
What our customers are saying

HOT Merivale awards


  • Gold Award – Sandy Connolly
  • Gold Award – Janine McKay
  • Silver Award – Kelly Gainsford



  • Silver Award – Sandy Connolly
  • Silver Award – Janine McKay
  • Silver Award – Kelly Gainsford



  • Top Shop for Peregrine & Intrepid
  • Gold Award – Sandy Connolly
  • The Legends Award – Sandy Connolly
  • Gold Award – Janine McKay

HOT Merivale highlights

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Hospice NZ
HOT Merivale are proud supporters of Hospice New Zealand

“Enjoy a special experience in Montefalco in Umbria, we have B& Bs, rural stays (Agriturismo), and a gorgeous hotel in the town square (Piazza)“
 - Annie Crombie, HOT Merivale

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