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House of Travel Papamoa

Cnr Domain Road and Topaz Drive
Bay of Plenty

P+64 7-542-9300
F+64 7-542-9305

Weekdays: 9.00am - 5pm

Please note our Papamoa team are operating from The Crossing store on Saturdays from 10-2pm during Level 2….please call on their number - P+64 7-543-9141.

Thanks for visiting the House of Travel Papamoa page!

Welcome to House of Travel Papamoa, 100% locally owned and operated by Tanya Aitken, who also owns and operates both House of Travel Mount Maunganui & House of Travel The Crossing.

Our team here at House of Travel Papamoa is well known and recognised within the industry for performing and exceeding expectations, and have been a 3 time winner of the House of Travel Top Performing Outlet award. And it’s just been announced that we’re a finalist in the 2019 CLIA Cruise Industry Awards in two categories - Large Cruise Agency of the Year and Agency Promotion of the Year.  This year’s Cruise Industry Awards are being held in Sydney on Saturday 15th of February.

All of our local stores, House of Travel Papamoa, The Crossing & Mt Maunganui are leaders within the Cruise Industry, being presented in 2019 with the Top Princess Cruises, Top Royal Caribbean, and House of Travel Cruise Outlet of the Year awards. 

Our office experience in cruise sales and our emphasis in upskilling our staff has seen our office and staff recognised by many of our key Cruise suppliers & worldwide cruise lines. Charlotte and Shiree are both CLIA Cruise Masters. Maree is a CLIA Cruise Ambassador. Nicola, Stephanie and Tanya are all CLIA Cruise Accredited and working towards becoming CLIA Cruise Ambassadors in 2020. Abigail, Naomi, Olivia, and Rachel are all currently studying towards their CLIA Cruise Accredited status.

Over the years we have been awarded accolades for many of the key worldwide supplier which have included, APT, Trafalgar Coach Touring, Globus / Cosmos Coach Touring, Uniworld River Cruise, Avalon Waterways, Scenic Tours and Top Deck Tours.

Our team at House of Travel Papamoa have left footprints in every corner of the globe, and we love to share our collective knowledge, expertise, and passion to ensure a truly unforgettable travel experience. We absolutely love to travel and to explore new places, and then share this passion and knowledge with you. Whether you are travelling solo, with a partner or with family or friends, we have someone in store perfectly suited to helping you bring about your perfect get-away, holiday, journey or expedition. 

At House of Travel, we’re on a mission to help you create better holidays - from hunting out the best deal, to helping you personalise your holiday and get the most out of every minute.  And of course, we’re always here to step in if things go a bit, well, wonky.  So why D.I.Y. when we can D.I. Together?  Come in, and visit us in-store today!

Luxury Escapes Tauranga

> View our House of Travel Mt Manganui store details here
View our House of Travel The Crossing store details here

> View the latest House of Travel deals here.

HOT Papamoa staff​

Tanya Aitken
Owner Operator

I joined the travel industry to travel, 25 years on, above all else that is still what I love to do, now mostly with my family. Travel for as long as you can, as far as you can is a mantra I live by.

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Maree Thompson
Retail Manager

Having travelled the world I have experienced some incredible adventures and seen some eye catching moments! I would love to assist you to experience some of these amazing destinations also, so please do pop in and see me for some inspiration.

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Charlotte Campbell
Travel Consultant

Travel has been a way of life for 20+ yrs & I can’t imagine doing anything else. I love creating bespoke itineraries for clients that fulfil their dreams. My favourite destination is the USA & I have travelled thru Europe, Canada, the Pacific & Australia.

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Craig Aitken
Accounts Administrator

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Lisa Swanepoel
Accounts Administrator

I am the friendly face in the back office who works closely & support our amazing team of consultants. Craig & I work closely as the accounts team and we ensure accurate & timely record keeping and ensuring our accounts are squeaky clean.

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Nicola Gray
Customer Service Manager

Travel is the only thing you buy that makes you richer! Your journey starts the moment you come into see me. With over 25 years in the industry I have a wealth of knowledge, tips and tricks to turn your thoughts into a perfect memorable journey.

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Rachel Hearfield
Travel Consultant

Originally from Manchester, England I now live in the beautiful Bay of Plenty with my family so I have travelling with small children covered. With over 15 years in the travel Industry, come in and let me make your travel dreams a reality.

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Shiree Lambert
Travel Consultant

Travel is my first passion and I’ve been lucky to work and travel in this amazing industry for over 13 years! I still get excited every time I go away and I can’t wait to inspire, share stories and help create your next holiday - “Oh the places you’ll go”

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Stephanie Towers
Travel Consultant

Steph loves looking after our Corporates, Groups & Holiday Travellers too. With 25 years of global travel experience in NZ, London & Sydney. Her passion/drive has seen her look after Kiwi Travellers, VIP's, global superstars & celebrities.

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House of Travel – Solo Travel Club

Are you are solo traveller? You could be: single, windowed, divorced, or you might have a dream destination in mind but your friends might not want to go there.  Come and join our Solo Travellers Club.  We connect and inspire solo travellers just like you. Contact Stephanie on 07 542 9300 or to come to one of our get togethers to meet like-minded travellers and to learn more about the travel options out there that cater for solo travellers.  Or just pop in store to get travel advice on your next holiday.

HOT Cruise Club

Register to join our Exclusive Cruise Club where you will not only will be the first to hear about the latest cruise offers but also be privy to exclusive invites on-board some of the many ships that enter our local port & be the first to know when we are holding our cruise nights where we will offer on the night only offers available to those attending the shows.

Hospice NZ 

We are proud to support Hospice New Zealand and together with our House of Travel stores will look to ways to raise money for our local Hospice. 


TAANZ and House of Travel 


of customers
who book with
House of Travel Papamoa
What our customers are saying

“Turn your dream trip into a reality, mark it in your diary and make it happen!”
 -The HOT Papamoa Team

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