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House of Travel Merivale

House of Travel Merivale

192 Papanui Road

P+64 3-355-2200
F+64 3-355-4718

Monday: 8:30am - 5:30pm
Tuesday: 8:30am - 5:30pm
Wednesday: 9am - 5:30pm
Thursday: 8:30am - 7pm
Friday: 8:30am - 5pm
Saturday: 9:30am - 1pm

House of Travel Merivale Team

The best holidays are created together with House of Travel

House of Travel Merivale has been part of our community for 27 years. Owner operator Annie Crombie says the team of 10 is dedicated to creating amazing holiday experiences for customers at excellent value.

“Here at HOT Merivale we are dedicated to our community. We know our customers well, after helping the Merivale community travel the world for more than 27 years,” she says.

“At House of Travel, we believe the best holidays are created together. We want our customers to bring their ideas in store and combine them with our knowledge, we can create a holiday that neither of us could have created on our own.

“We understand that the best holiday might not involve the cheapest flight in the middle of the night with young children, or the entry level hotel room looking onto a carpark. And we know that value means different things to different people. We are committed to getting to know our customers and what they want out of a holiday to get the best result we can.

“If you’re looking for some inspiration for your 2017 trip, now is the time to start planning! Pop into our store in Merivale – we would love to help you plan your next holiday.”

House of Travel is the largest New Zealand owned and operated retail travel company, with 75 stores throughout New Zealand, from Keri Keri in the north to Invercargill in the south.

Click here for the latest House of Travel Deals

HOT Merivale staff

Annie Crombie
Owner Operator

Years in travel 32 Countries visited 35 I get super excited creating holidays with our clients, my goal is to make each holiday magical and memorable.

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Beth Yates
Owner Operator

No. of years in travel: 37 years No. of countries visited: 60 Travelling enriches our lives and I believe that every year we should travel someplace we’ve never been before. We look forward to helping you do just that.

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Braidie Wilson
Travel Consultant

No. years in travel: 5 in both New Zealand & Australia. No. countries visited: 11. Travelling is unique for everybody and I truly believe the best trips are created together. My desire to learn and research will help add a personal touch to your holiday.

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Gemma Kirk
Travel Consultant

Years in travel: 8 years Countries visited: 21 There are not many careers that send you away to ‘try out a tour/country/provider’ We are lucky to be in a job where every day is different, to make people happy and make their travel dreams come true.

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Janine McKay
Senior Consultant

No. of years in travel: 21 years No. of countries visited: 32 I have travelled extensively and use this knowledge to help plan your best trip yet!

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Kelly Gainsford
Senior Consultant

I have a love for travel and with 18 years’ experience I have plenty of knowledge to share. I enjoy exploring new destinations, different cultures and tasting the local cuisine. Highlights are Japan, eating my way through Italy and 5* tenting in Africa.

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Monique Bishop
Travel Consultant

No. years in travel: 10. No. countries visited: 34. Wherever your next trip may be, I am excited to share my experiences with you and work together to create your next holiday.

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Sandy Connolly
Senior Travel Consultant

No. of years in travel: 33 years No. of countries visited: 45 I believe with my extensive travel knowledge, fun loving and caring nature, people trust me to make their dream holiday a reality.

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               TAANZ and House of Travel
Here's what our
customers have to say
97% of customers who book with House of Travel Merivale rate us 5/5

Featured Feedback

Dear Sandy

As you are aware I have just returned from a trip to Cape Town. The day prior to our departure it became apparent I would benefit from the support provided by the assisted passenger service. I tried to phone the Cape Town Singapore Airlines office with no answer and I then tried the Singapore airlines office at Cape Tow airport, again with no answer. As you know I then sent you a text apologising for disturbing your weekend and asking if you could contact the airline on my behalf. A couple of hours later I received a text from Annie ( owner/operator of HOT, Merivale) who explained that you were overseas on a well earned break and that you had contacted her on my behalf. Annie then interrupted her weekend to contact the airline and put in place the assisted passenger service. I would like Singapore Airlines to know that the service was outstanding and we were treated with every possible courtesy and care … even to the point of collecting us from the Ambassador Hotel to the business class lounge 90 minutes before the flight so we could enjoy the lounge and delicious food.

All in all, what could have been a difficult journey was made seamless by the excellent service provided. Sandy I disturbed your holiday and Annie, your weekend. I cannot thank you both enough for your sincere consideration and professionalism. Friends often ask why I bother with a travel agent when booking on line is so user friendly – this recent example is the perfect answer!

I am happy to discuss this experience with anyone who would like to know more or even write a testimonial if it could be of use.

“Thank you” does not quite cover it but it is heartfelt.


Best wishes

Ann Marie Holland, Merivale

Save up to $18​50 per person on your flights & guided holiday package with House of Travel.
When you book a Trafalgar, Insight Vacations or Contiki Europe Summer 2017 guided holiday, with return flights on Singapore Airlines or Emirates and you could save up to $18​50 per person when you pay before 15 December 2016.  
> Find out more

HOT Merivale awards

We’re proud to announce we scooped all these awards at the House of Travel Awards weekend:

 Singapore Airlines Sales - Top Shop
  Gold Award - A​lana Aldridge
  Gold Award - Sandy Connolly
  Silver Award - Janine McKay
  Silver Award - Kelly Gainsford

  Gold Award - Sarah Anderson
  Gold Award - Sandy Connolly
  Silver Award - Janine McKay
  Silver Award - Alana Aldridge
  Silver Award - Kelly Gainsford

•  Seabourn Cruises - Top Shop 
  Gold Award - Sarah Anderson 
•  Gold Award - Sandy Connolly
•  Silver Award - Janine McKay
•  Silver Award - Alana Aldridge
  Silver Award - Kelly Gainsford

• HOT Product Award - Top South Island store for Airline Sales
• Emirates - Top Shop
• Gold Award - Sarah Anderson
• Silver Award - Sandy Connolly
• Silver Award - Janine McKay
• Silver Award - Alana Aldridge
• Customer Champion of the Year - Sandy Connolly

HOT Merivale on TV!

Vinnie from the Daily Fix came in to ask us our favourite New Zealand getaways!

> Watch the clip here

HOT Merivale highlights

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> Click here

Hospice NZ
HOT Merivale are proud supporters of Hospice New Zealand

HOT Merivale's travel tips​!

"The train was a great way to see Australia’s amazing landscape"

"If you are cruising and enjoy a spa treatment, they are often on sale on days the ship is in port, so check it out!" ~ Beth Yates

“Enjoy a special experience in Montefalco in Umbria, we have B& Bs, rural stays (Agriturismo), and a gorgeous hotel in the town square (Piazza)“
 - Annie Crombie, HOT Merivale