Due to reduced air flight availability, the closure of cruise ports in regions around the world and other factors impacting travel, it is with a heavy heart that Princess Cruises are extending their pause of global ship operations.
Princess Cruises have therefore made the extremely difficult decision to cancel select cruises through the end of the 2020 northern hemisphere summer season, including the following cruises and associated cruisetours (see full list of cancelled cruises below):
· All remaining 2020 Alaska cruises on Emerald Princess and Ruby Princess
· All remaining 2020 Europe and Transatlantic cruises on Enchanted Princess, Regal Princess, Sky Princess, Crown Princess and Island Princess
· Four Continents Grand Adventure sectors on Regal Princess between the UK and Australia throughout October 2020
· Northern Hemisphere Summer 2020 Caribbean cruises and all Canada & New England cruises on Caribbean Princess and Sky Princess through to end of October 2020
· Winter to Spring 2020 cruises departing from Japan on Diamond Princess through to November 2020
· Australia based cruises on Sapphire Princess and Sea Princess through to the end of August 2020
· July cruises sailing from Taiwan on Majestic Princess
· Spring cruises sailing to Hawaii and French Polynesia (Tahiti) on Pacific Princess throughout September, October & November 2020
Note this announcement does not include any additional cancellations for Coral Princess, Grand Princess, Royal Princess, Star Princess or Sun Princess.
Guidance on bookings cancelled by Princess on May 7, 2020
We kindly ask that you review the compensation options for those whose bookings are now cancelled as a result of our latest extension of our pause in global ship operations.
You should not cancel bookings that were cancelled by Princess on May 7, 2020.
Your cruise booking will be automatically cancelled by Princess in the near future. You will then receive an email regarding the cancellation which will cover their two compensation options. Note: Our team will be in touch with you if you have other arrangements in place around your cruise booking which will require action.
Cancelled bookings paid in full.
We hope that guests who are paid in full will stay with Princess Cruises by accepting a special higher value future cruise credit offer. You will receive 100% of the value of the cruise or cruisetour fare paid as a future cruise credit (FCC), and you will also receive an additional 25% bonus FCC. The FCCs can be used on any voyage through May 1, 2022. No action is required to receive this option you will be notified by email once the credit has been issued. NOTE: Any airline or hotel arrangements as part of a package will be subject to their individual terms & conditions and are not included in this offer
Alternatively, you can request a refund for all monies paid on the cruise portion of your booking through this online form. Requests must be received by June 15, 2020, or you will automatically receive the higher value option which includes a bonus 25% FCC. NOTE: Any airline or hotel arrangements as part of a package will be subject to their individual terms & conditions and are not included in this offer
Cancelled bookings not paid in full
For guests with bookings not paid in full, they will receive Double the Deposit, which includes a refundable FCC for the money currently on deposit, plus a matching bonus FCC that can be used on any voyage through May 1, 2022. The matching bonus FCC will not exceed the base cruise fare amount of the current cruise and will have a minimum value of $100 per person. In order to receive the above FCCs, no action is required.
As an example, if you paid a deposit of $100 or less (perhaps during a dollar deposit sale), you would receive a $100 bonus deposit FCC. Conversely, if you had paid a deposit of $100, plus $900 on a $2,000 cruise fare, you would receive an FCC totaling $1,000 (100% of money paid), plus matching $1000 bonus FCC. In the case that the monies paid toward the cruise portion exceed the value of the cruise fare, the amount beyond the cruise fare will be refunded or transferred to a new booking if they are ready to rebook. *NOTE: Any airline or hotel arrangements as part of a package will be subject to their individual terms & conditions and are not included in this offer
Alternatively, you can request a refund for all monies paid on the cruise portion of your booking through this online form. Requests must be received by June 15, 2020, or you will automatically receive the higher value Double the Deposit option. NOTE: Any airline or hotel arrangements as part of a package will be subject to their individual terms & conditions and are not included in this offer
FCCs can now be used toward cruise deposit
I’m happy to report that FCCs for this round of cancelled cruises can now be used toward a deposit on a future booking, however, they cannot be applied toward air or hotel. Please note that FCCs in lieu of refund (limited to up to 100% of cruise fare) are refundable, but bonus FCCs are not. If you change your mind and later request a refund, the initial FCC will be refunded and the Bonus FCC will be cancelled.
Given the volume of requests and the care being dedicated to make sure each booking is handled accurately, we appreciate your patience during this time. Refunds will be processed and prioritized by sailing date of the cancelled voyage (earliest ones first) and FCCs will be created in the order of when the guest preference was received. Please know that we are doing everything in our power to expedite this process.