Customer Reviews

"I have used Wendy before the reason you go back is she is so helpful she understands her job and is very accommodating she has everything organised for you listens to what you say nothing is a bother to her Wendy is so lovely to deal with ??"

"I walked in without an appointment but had an idea what I wanted . Within 45 mins I was booked and paid for all set to go on holiday again"

"Silvana listened and understood what type of holiday we were looking for and very quickly found us some excellent options to choose from. Then booked the holiday we selected that same day. Very impressive customer service - thank you!"

"Very helpful did a great job"

"Gary was available, responded quickly with accurate and competitive travel pricing ."

"Nikki got back to me in a quick time and it was easy to book our holiday from her recommendation."

"Angela was extremely efficient at getting us an awesome holiday deal and was very friendly and helpful through the whole experience. She also gave great advice on things to do on our holiday."

"Very quick responses to our inquiry, with detail & pricing. Knowledge of the place / best value for our family holiday! Took care of the whole package to suit our families needs"

"Brenda listened to what we were trying to achieve for our holiday, she gave recommendations, previous customer and personal feedback to ensure we made informed decisions for our holiday. I highly recommend Brenda"

"Donna was very helpful and friendly. Suggested other ways of travel."

"No else from HOT pick up phone Hobsonville did on 30.12/24 late afternoon Had me on a flight to Raro 1/1/25 and accommodation She stayed in office after hours wonderful job to start new year"

"Jen was amazing yo deal with so quick and extremely efficient...best travel agen we have ever used ...thanks jen"

"Aurelie was very helpful and recommended options for accommodation we hadn’t even thought of. Now we have a perfect dream holiday to look forward to!"

"patience with my questions"

"vey friendly, makes it easy for us"

"Kelly was very helpful, professional and personable to deal with. She gave us several options for our holiday and it was no trouble to her to seek out alternatives for flight schedules, seating and accommodation."

"Great communication, research about destinations and options presented"

"Because usual professional very good work"

"Knowledgeable, friendly, efficient"

"She understood exactly what we wanted"

"She is amazing—she responds to my emails promptly, and she is both friendly and professional."

"She found as the best price for our holiday"

"So easy to deal with, knows what we want and gets it done."

"wonderful customer service from Kelly!"

"She was very helpful as I had to change my booking due to my son no longer being able to travel."

"Quick email replies, excellent suggestions, clear feedback. We've booked ??"

"Got the job done, no problem."

"Very helpful and speedy. Made all changes made within a few hrs of the email request."

"Lorraine has amazing talent on travel destinations goes way and beyond with service her quick response to emails is great"

"Very happy with Kimberley’s service. Prompt replies to emails and very accomodating to our needs. Many thanks as always!"

"She knows the flight schedules and layover stops and small tricks and hints to make our holiday so much more enjoyable, we will now just continue to book through her for all our trips"

"Due to family circumstances, I hadn't been able to use Debby for nearly 5 years, but she was initially my husband's Travel Agent back in the early 1990's. Being rather nervous about travelling overseas again and having NEVER actually done the bookings ever before, Debby was just so amazing, reassuring and understanding and my trip was organised, (albeit a small one) by the end of the day, and sent for perusal and confirmation."

"Was able to help us with everything and very patient despite our banks wanting to keep our money"

"Ange, went out of her way to make sure we had all the options to chose from."

"Fast reply on emails , no fuss, knowledgeable."

"Very prompt with responses. Friendly to work with and knowledgeable. Thanks Angela"

"She listened, she gave us choices plus quotes & was very approachable. Seemed interested in us unlike Browns Bay branch"

"Very helpful and pleasant and my needs are a bit different as l suffer l r from macular degeneration and l a m not very technically adept .Also due to circumstances have not travelled for some time and feel nervous especially at airports."

"Cherone's expertise in organizing the holiday for us all was flawless, nothing was too much trouble, and she even managed to upgrade our accommodation. Cherone is a very professional, friendly agent and I enjoyed her expertise."

"Pleasant and friendly to deal with, knowledgeable helpful and informed"

"she was very efficient"

"Holly was very approachable and easy to chat with about our needs in a holiday"

"Great knowledge"

"Cassandra was very helpful and explained the issues that arose with our booking request clearly so we were able to make an informed decision on our next steps."

"She was very personable, easy to communicate with, with clear, concise comms"

"Professional, efficient, genuinely friendly & interested - above all Tanya listened well so consequently was right on to a holiday that would suit me. Clarity of communication as also pleasing, thankyou!"

"Well organized and friendly helpful and listen to what we wanted. Very happy with service"

"Efficiency in compiling a quote for 16 travellers."

"We decided last minute to book a holiday taking advantage of a special that was to expire the next day. Bonnie had to organise 6 travellers, and she did so very competently. Nothing was a problem and the communication was excellent."

"Very 'tuned in' to what we were wanting"

"Prompt replies, accurate and detailed information."

"Debby always goes above and beyond and makes sure she attends to detail."

"Fast communication, clear understanding of the brief given. Very helpful to someone who has never travelled internationally before."

"Helpful, knowledgeable and great to talk to!"

"Prompt reply Adding airpoints Offering travel insurance"

"went over and above to deal with all my requests"

"She was amazing to deal with. Nothing was a problem and made me feel like I've made the best choice for my hoilday. Would recommend her to everyone who is traveling overseas"

"Just to be able to answer Any questions concerns and put together a package that was right for us. The packaged ticked all the boxes as to what we were looking for or thinking of doing"

"Liz organised all our flights and accommodation as was able get use extra nights beyond the package and meal vouchers saving us both time and money. She was able to do this in a short period of time. Liz has helped us previously with our other holidays. She is knowledgeable, professional and friendly."

"prompt and proffessional"

"very helpful"

"Kim and her team are very helpful helping sort out accommodation flights as its our special annversay of 30th years a nd my 60th so we want somewhere delightful go relaxon the beach read book"

"Sindy was great to deal with. Listerned to what I wanted and gave me good options. Great communication and very timely with responses."

"Nothing too much trouble for Tracey. Everything sorted quickly"

"Prompt information and messaging we are all booked up"

"Jenny made the whole booking process so easy for us, she came back to us quickly with answers to any queries that we had and gave us a good choice of room configurations for our group of 5."