House of Travel

FAQ - Technical problems

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• Are there certain browser privacy settings needed to use the booking engine?

  Yes. As we personalise your information via a 'cookie' the booking engine will only work if you have your browser configured to accept cookies. A cookie is a text only string that gets stored into the memory of your browser. If you do not have your browser configured to accept cookies, when selecting the fare you require you will find you are bounced back to the beginning of the flight selection process. To enable your browser to accept cookies in Internet Explorer please note the following:
  1. In Internet Explorer, on the Tools menu, click Internet Options.
  2. Click the Privacy tab, and then click Advanced.
  3. Click Override cookie handling, and then tick the accept areas for both first and third party cookies. Alternatively, you could select the option to prompt you each time if you do not want to always accept cookies.

• Do I need to enable 'pop ups' to use houseoftravel.co.nz?

  Yes. If you want to experience houseoftravel.co.nz you should contact your vendor or support service to have pop ups enabled or you can do it yourself using our Technical Guide. Alternatively contact us and we can search for and book the best deal for you.

• How do I get from the details page through to the Credit Card page, it wont let me pay?

  You most likely have not completed all the required fields to progress to the credit card page. Follow the error messages you receive that direct you to these fields

• What are the systems required to use houseoftravel.co.nz?

  View our Technical Guide which details the system requirements needed

• What do I do if I get part way through a booking and my connection to houseoftravel.co.nz freezes up or the website does not respond?

  Sometimes, with the Internet and technology generally, problems occur. If you have provided your credit card details before the connection is broken, then contact us so we can ensure your booking is confirmed and completed. If you are able to access the help icon at the top of the screen and you are able to send us a request for assistance , then we will be able to complete the booking from where you left off. If not, then we would recommend you check the Technical Guide section for any preventative actions that could be taken, then restart your search and booking request. Of course if you need your booking confirmed right away, contact us and we can search and book the best deal for you.

• What should I do if I am having problems accessing houseoftravel.co.nz or parts of the website?

  Check that your browser and operating system are supported. [Refer to Technical Guide]
  Refresh the page you are having trouble with
  Check your connections to the internet generally by accessing another website.
  Check that pop ups are not disabled in your browser, see information on 'pop ups' [Refer to Technical Guide].
  Check that you have a stable and significant connection to the Internet.
  Check that your Internet Service Provider (ISP) is not having difficulties.
  If these checks do not resolve your difficulties then contact one of our outlets or call us on 0800 367 468. We can help you complete your search or booking and if necessary use the details of your experience to remedy any problems.

• Will my session 'time out' on houseoftravel.co.nz?

  Yes. To protect you and your personal details a session time out will occur after 30 minutes of inactivity. We recommend that once you have selected your travel you proceed quickly through the remaining steps in the process to ensure the great deal youve found isn't snapped up by someone else.