House of Travel

We are unable to process certain special requirements you may have if you book online.

• Health and Safety
• Children/Infants
• Luggage
• General

Health and Safety

If any of the following applies to yourself or anyone you are making a booking for, please contact a House of Travel consultant on 0800 838 747 (during business hours) or visit your preferred House of Travel outlet, who will be able to ensure you receive the right information for your circumstances:

1. Visually impaired/blind passengers
2. Deaf or speech impaired passengers
3. Mobility impaired passengers (anyone who needs help boarding or de-boarding) (including requiring wheelchair assistance)
4. Require an escort or care-giver for any reason
5. Need to carry medication, medical supplies or equipment
6. Are suffering from any illness or disease may make it unsafe for you to fly or others to fly with you, for example chicken pox, measles
7. Most pre-existing medical conditions will not prevent you from flying. However if you have a pre-existing medical condition, each airline has their own restrictions around pre-existing medical conditions. To find out what constitutes a pre-existing medical condition and whether it will affect your eligibility to fly, please call 0800 367 468, or talk to one of our outlets, some examples can be found here

We advise you that it is best to book with one of our consultants on 0800 838 747 (during business hours), or in an outlet, if any of the following apply:

1. You are travelling with a new-born
2. You have had recent surgery

Other points to note:

DVT - Deep Vein Thrombosis, if you feel you are at risk of DVT please contact your doctor before travel

Children/Infants

Please contact a House of Travel consultant on 0800 838 747 (during business hours) or visit your preferred House of Travel outlet, if any of the following applies to yourself or the people you are booking, as they cannot be booked Online:

1. Children (0-11 years old) travelling alone or travelling without an Adult 18yrs old or over
2. Please note that not all airlines accept Unaccompanied Minors, and some have specific requirements for their bookings
3. Jetstar only accept children travelling alone if they are attending secondary school, and may require proof at check in
4. Passengers aged 12-15 years who wish to be classified as an unaccompanied minor (please note some airlines levy an additional charge for this)
5. When booking accommodation, there must be at least 1 adult staying in each room booked

We advise you that it is best to book with one of our consultants on 0800 838 747 (during business hours), or in an outlet, if any of the following apply:

1. You are travelling with a new-born

Other points to note:

1. Children under the age of 2, not occupying a seat and accompanied by an adult, may travel on an infant fare.
2. Children over 2 years must occupy a separate seat.

Luggage

If any of the following applies to yourself or anyone you are making a booking for, please contact a House of Travel consultant on 0800 838 747 (during business hours) or visit your preferred House of Travel outlet, who will be able to ensure you receive the right information for your circumstances:

1. Travelling with animals (including guide dogs)
2. Travelling with dangerous goods/objects. For a list of goods that are classed as dangerous please talk to one of our outlets
3. Need to carry medication, medical supplies or equipment

We advise you that it is best to book with one of our consultants on 0800 838 747 (during business hours), or in an outlet, if any of the following apply:

1. You need to transport a large amount of luggage, large items such as sporting gear, musical instruments

Other points to note:

Each airline has their own rules regarding the use of electronics in flight.

General

Other points to note:

• Always ensure you have the appropriate passport and visas to enter your destination
• It is House of Travels policy to strongly recommend you take out travel insurance
• Smoking is not permitted on any aircraft flying to/from New Zealand

If you are unsure of anything please contact a House of Travel consultant on 0800 838 747 (during business hours) or email us