House of Travel logo

​Duty Free Online

Welcome to duty free shopping – House of Travel style

Who are we?

Duty Free shopping here is a partnership between James Richardson (NZ) Ltd trading as JR/Duty Free and House of Travel. House of Travel acts as a Promotions Agent of JR/Duty Free. 

The JR Story

What is the deal?

Spend over $100* and receive 10% off liquor, fragrance, beauty & confectionery. Available in-store at any JR/Duty Free location and available online.

*This offer is not able to be combined with any other discount voucher or loyalty programme. Offer excludes all Apple products, tobacco, watches, electronics, Chanel & Dior and clearance products. Please check in-store or online for periodic promotional exclusions.

How do I buy?

SHOP: ONLINE NOW, select the airport you are collecting your transaction, make your product selection, add to basket. In the cart, enter the Online Voucher Code in the Voucher Code box and continue to checkout, have your flight details, passport and credit card details handy.

PHONE ORDERS: Free Phone 0508 573 889 have your flight details, passport and credit card details handy and quote the Online Voucher Code.

Inside JR/DUTY FREE STORES:
(Option 1) Present the printed Travel booster voucher at JR checkout. Read on - where to get a Travel booster voucher.  
(Option 2) After scanning and up loading the QR code to your smartphone present the QR code at JR checkout.

Note: All purchases must exceed $100 on the qualifying categories for the 10% discount to be applied.


How do I pay?

The Travel Booster printed voucher will activate the 10% discount. On presentation of the QR code that too will activate the 10% discount. Pay the balance by local currency cash, debit card and or all major Credit Cards.

Where do I pick up?

THREE LOCATIONS IN NEW ZEALAND:
(1) Auckland International Airport (online purchases only) from The Collection Point Kiosk Counter 
(2) JR/Duty Free store at Christchurch International Airport
(3) JR/Duty Free store at Wellington International Airport
> View New Zealand location guide

SEVEN LOCATIONS IN ​AUSTRALIA:
(1) Adelaide City Store
(2) Brisbane International Airport
(3) Cairns International Airport
(4) Darwin International Airport
(5) Melbourne City Store
(6) Perth International Airport
(7) Perth City Store
> View Australia location guide

How much time do I allow from order to pick up?

Auckland 3 days providing the order is not placed on a Friday or over a weekend.                              
All other locations 24 hours.

Other JR/Duty Free locations:

  • Auckland (Online orders only)
  • Wellington International Airport
  • Christchurch International Airport
  • Adelaide City: 25 King William Street
  • Brisbane International Airport
  • Cairns International Airport
  • Darwin International Airport
  • Melbourne City: 185 Swanston Street
  • Perth International Airport
  • Perth City: 772 Hay Street
> View New Zealand location guide
> View Australia location guide


Can I use my travel boster voucher or the QR code at all these stores?

The answer is YES – the same qualifying discounts apply.

 

What else do I need to know?

Offer includes all in-store category related offers except clearance products. Not to be used with any other discount voucher or loyalty programme. Offer excludes all Apple products, tobacco, watches, electronics, Chanel & Dior. Please check in-store or online for periodic promotional exclusions.

 

Refund policy - Items purchased in New Zealand

JR/Duty Free will gladly refund your purchases whilst in JR/Duty Free stores and before leaving New Zealand. Due to Regulations JR/Duty Free is unable to exchange goods once taken past the Customs Border Control points on entry into New Zealand.  

Should there be a concern over any item purchased at JR/Duty Free stores including on-airport locations, please contact the Customer Service Team on 0508 573 889 or the Manager of the location from which you purchased the item(s) and JR/Duty Free will gladly assist in resolving your concern.

Refund Policy - Items purchased in Australia

JR/Duty Free will gladly refund your purchases whilst in JR/Duty Free stores and before leaving Australia. Due to Regulations JR/Duty Free is unable to exchange goods at on-Airport locations once taken past the Customs Border Control points on entry into Australia.  

Should there be a concern over any item purchased at JR/Duty Free stores including on-airport locations, please contact the Customer Service Team on 1300 DUTY FREE or the Manager of the location from which you purchased the item(s) and JR/Duty Free will gladly assist in resolving your concern.

Other items to purchase:

Items available to purchase which do not qualify for the 10% discount – Sunglasses, Handbags, Watches, Technology, Jewellery and Souvenirs.


JR/Vantage loyalty programme for frequent travellers:

If you are a regular traveller, you cannot afford to be without it. JR/Duty Free has introduced a number of benefits for you to enjoy.
Click here for more information 
Please note the Travel Booster cannot be used in conjunction with the JR/Vantage loyalty programme.

TRAVEL BOOSTER PAPER VOUCHER expires 31 December 2015  

ONLINE QR code for smartphone expires 31 December 2016  

SMARTPHONE USERS: Where do I get the QR code from?
(Option 1) from the Travel Booster voucher provided by your House of Travel or Orbit World Travel consultant.
(Option 2) from the House of Travel or Orbit World Travel itinerary

How to download discount coupon:

download guide