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rachel mancini - ​product manager shorthaul

house of travel product - Australia & SOUTH PACIFIC

Brief summary of what you do:
I lead the product management and development for HOT’s shorthaul destinations: Australia & South Pacific. With 10 countries to manage, including many destinations which kiwis travel to regularly, this is a varied and exciting role within the business. There are many key internal and external stakeholders that I work with including tourism boards, hotels, activities, airlines, reservations, marketing, finance, contracting, loading and more; all add variety to the role and keep me on my toes!

What’s the best thing about working in the travel industry?
For those who love variety and a truly inspiring product, this is the industry for you. No two days – or even two hours – are the same. There’s never a dull moment!

How long have you worked for HOT?:
3 years – I’m a rookie in comparison to many others who have been in the industry for at least one or two decades! It’s flown by so quickly.

Why do you like working for HOT?:
The people, the management team and the product team are all wonderful.

The people are fantastic, many have been in the industry for well over a decade and really know their stuff.

The management team are really grounded and people-focused, meaning they really do care about my developmental needs additional to meeting the bottom line. This creates a really positive working environment for all.

The product is so inspiring – you get to work with the most beautiful destinations in the world on a daily basis.  Also, the staff travel deals that come through from time to time absolutely rock.

What more could you ask for, really??

Favourite Holiday Destination?
Somewhere shorthaul of course :) Gold Coast with the family is always a goodie; Whitsundays & Fiji with hubby is very romantic; Melbourne with the girls is great for shopping, I could go on forever!