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For the majority of airlines on the child's 12th birthday, they travel as an adult.
Child: 2-11 years for the full travel periodInfant: 0-1 years for the full travel period. Infants are not allocated a seat and must travel on an adults lap.
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At present, this cannot be booked online, however our Travel Consultants can tailor-make a multi-stop itinerary for you. We can offer you very competitive quotes within 24-hours. Just click to make a
flight enquiry
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You can book any airline that flies within New Zealand, Australia, the South Pacific and over 40 destinations throughout the world.
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Bookings created on the House of Travel website can only be made if travel originates from New Zealand.
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Yes. You can search and book for a group of up to seven individuals (including children and infants). If you wish to travel with a larger group please
contact one of our outlets.
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Yes, you can make a booking for another person even if you are not travelling with them. In the Traveller Details section on the Review page when making a booking, update that area with the name of the person that will be travelling.
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We can make a seat allocation request with the airline, but we cannot guarantee this allocation will be confirmed. Enter your seat request in the 'Additional Notes' box where you fill in your traveler details on the review page
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Yes. Select this option when you make your search and so long as the departure city is in the list we will search the best deals on those one way or return flights for you.
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No, airlines require that travel for unaccompanied minors - bookings for children travelling alone, are to be made through a House of Travel retail outlet as additional paperwork is required. Infants can never travel alone.
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Your e-itinerary is also a GST receipt.
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Domestic carriers in New Zealand no longer offer meals on domestic flights. On some services you may be provided with a light snack and tea or coffee.
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Some airlines offer a full service with meals, other airlines have food and beverages available for purchase.
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No sorry we do not offer FlyBuys
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Upon completion of your booking you will be taken to the confirmation page, you will also be sent an e-itinerary. Your booking is confirmed then and there
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For flights to and from Australia, the South Pacific and within New Zealand, House of Travel do not require your passport information. For flights to other international destinations we will ask for your passport details when making your booking. For all overseas travel a valid passport is required to pass through airport security and customs. When flying within New Zealand photo ID will suffice.
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No the website is open to everyone. We love customers and we'd love to have you as a new customer regardless of whether you book your travel with us online, over the phone or in our retail outlet.
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Airlines generally only publish their schedules 11 months in advance, as we access the airlines reservation systems and websites we cannot make bookings more than 11 months in advance.
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These bookings cannot be made online, please
contact one of our outlets to make these bookings
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When making a booking enter any requests in to the Additional Notes section in the Travellers details section. Alternatively call us on 0800 367 468 quoting your booking reference and we will make your request to the airline.
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To do this you need to perform a search for certain dates to and from specific airports. To view the tutorial on how to start a search please
click here
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Here are some tips to finding the cheapest fare: - Dont fly on the busiest days of the week (i.e. Friday) - Don't travel over school holidays or special events - Try changing your dates by one or two days - Dont fly at the busiest times (before 10 a.m.) - Be prepared to go via another airport en route
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If you have special travel needs such as a wheelchair, guide dogs etc we suggest you
contact one of our outlets so we can ensure your needs are catered for and offer you the best fare for your circumstances and requirements.
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To view a tutorial with detailed instructions on how to make a booking
click here.
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Please contact your local House of Travel outlet or alternatively phone us on 0800 367 468
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We have designed our search to return the best possible fares for your travel criteria. To view business class and first class fares on the search results page click the 'All Fares' button
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We will display the best three return trips (and all one way flights) that match your search criteria in best price order. We will display the actual tickets available at those prices, so sometimes, due to demand, the lowest fare may not be available on a given flight. We will show you the best deals and we will show all of the flight options so you can pick and mix the flight times, fares and airlines that you prefer. Sometimes a particular fare is only available when matched with a return fare from the same airline (and this will mean you only select certain pairings of flights on a return trip), but in many cases the best deal may be using two different airlines. This is the great advantage of houseoftravel.co.nz, we bring all those airlines and fares to you so you can truly get the best deal across over the 15 airlines flying domestically, to Australia and the South Pacific.
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When the search results are returned, simply click on the fare type e.g. 'Saver', 'SuperSaver', to view conditions for that fare. Check these carefully before confirming your booking.
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You can book a flight up to 11 months in advance.
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We recommend choosing an outlet that is handy to you so that if you need to call or visit it is not too far from you. When you are asked to select an outlet we will suggest the closest to the city based on what you entered in the travellers address details screen. If needed, maps are provided to help you choose.
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If you are using a company PC, check that their internal network firewall does allow mail to your email account. Following this call us on 0800 367 468 and we will re-send an itinerary to you. The itinerary also doubles as a tax invoice.
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The fares that we display are the best airfares available for travel on that day.
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All the flights and fares we show are based on real-time inventory straight from the airlines reservation systems. When you perform a search all the flights and fares the search brings back are bookable right now!
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The sale fare might have sold out for the dates you selected, you may therefore need to change the dates of your search. Alternatively the sale fare might only be available for certain dates, please read the information for the sale fare or alternatively contact us on 0800 367 468.
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Yes, so long as the travel you are searching for originates from a New Zealand location.
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Bookings made on the phone are a little more than the self service price you can find online. If you don't want to book online we are happy to assist with your booking at a Call Centre price - please feel free to give us a call on 0800 367 468.
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Generally No. If you have been subjected to a major schedule change of over 12 hours, you will have the option of changing your flight dates, where possible, or cancelling your booking with a full refund, which could be used to book alternative flights.
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You can search for travel for tomorrow online at houseoftravel.co.nz, if you wish to travel today please call us on 0800 367 468. Some airfares cannot be issued electronically and may take a little more time to finalise (7 days is generally allowed for). If this applies to your travel you will receive an on screen message after entering your search request and you may need to contact us.
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No, you are not able to change your mind. At the time the schedule change is made you will be given alternatives but these will not be offered once the initial change is accepted by the airline.
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Web fares: fares available on the web.Flexi fares: fares that are flexible in price and dates in terms of amendments.Exclusive fares: fares which are only available to us.
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The best option is to
contact one of our outlets and we will work with you to find the best deal to get to where you want to go.
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If you have special requirements or children that need to travel alone, then please
contact one of our outlets who will be able to ensure you receive the right information and fare for your circumstances.
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Contact one of our outlets and we will work with you to find the best deal to get you where you want to go, the way you want to go.
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You can find the GST information on the itinerary that is emailed to you, at the top of the first page
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Please note that it is an airline requirement that each infant is accompanied by one adult. The number of infants therefore cannot exceed the number of adults in a booking.
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We sell airfares point to point to the most popular destinations around the world. To obtain quote or a destination that can't be booked online please
contact one of our outlets or make a
flight enquiry
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House of Travel is proud to be the only travel company to offer internet booking and the friendly, personal service of a local shop. By selecting a House of Travel outlet you are assured they will automatically receive a copy of the details of your booking (excluding credit card information). If in the future you need help or advice with your booking, before you travel or whilst you are travelling, support is only an email, phone call or visit away.
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House of Travel is a New Zealand owned and operated travel company, looking in the first instance to ensure you get the best travel deal when you choose to travel around and from New Zealand.
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Because we are using a real-time reservation database, availability can change between the time a search is performed and a ticket is reserved or purchased. Tickets are constantly being sold around the world, so a flight may become fully sold out only seconds after your search.
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Because we are presenting the best deals to many customers as they search online, your booking is always reconfirmed with the airline reservation system right before we take any payment from you. This is why, once you have found the best deal, we encourage you to have your credit card and personal details for the traveller close by. If we cannot confirm your original booking request we always will offer you the next best deal based on your original selection. Unless you receive the Confirmation screen message and booking reference we have not taken any money from you.
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If permitted by your airlines regulations, we can credit points to your account. Enter these when you are making your booking along with your traveller details.
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It depends on the rules of the fare you have purchased, please read the fare rules on your e-itinerary. If you have not notified House of Travel of your airpoints number, please call us on 0800 367 468 with your details.
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During your booking when entering information into the Travellers section there are boxes for Frequent Flyer information to be entered in
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Yes, our consultants are available from 7.30am to 12 midnight to take bookings over the phone. A $15 fee per booking will apply.
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The key benefit of houseoftravel.co.nz is the ability to give you the best possible flights from the 20 airlines available and any great accommodation deals to accompany the chosen air travel. Accommodation by itself is best booked through your House of Travel agent, so we can advise you on the accommodation that meets your needs and get you the best accommodation only deal.
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When starting a search, click the Find Flights & Hotels button and we will search for airfares and hotels for you.
Click here to view our online tutorial on how to book accommodation.
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When booking online we require full payment of your booking.
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The cheapest way to book is via our website however if you don't want to book online we have two options. You can book over the phone by calling 0800 367 468 at our Call Centre price or alternatively you can visit your local House of Travel outlet who can make the booking at an in-store price.
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You most likely have not completed all the required fields to progress to the credit card page. Follow the error messages you receive that direct you to these fields
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Please refer to the itinerary that was emailed to you. If you need the itinerary re-sent please
contact one of our outlets or call us on 0800 367 468
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Ring us on 0800 367 468 and we will resend your e-itinerary to the correct email address
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Please
contact the outlet you asscociated the booking with or call us on 0800 367 468 immediately so we can rectify it as best we can
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Send us an enquiry on the HOT Deal you wish to book and we will contact you. Alternatively you can visit your local House of Travel outlet and book it there
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To learn how to understand how e-vouchers work, please
click here to view our tutorial
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If making separate purchases of flights and/or accommodation on www.houseoftravel.co.nz for the same trip, no liability can be accepted for schedule changes, cancellations, voluntary or involuntary date amendments on one of the bookings which may then impact the suitability of the second booking. Where changes are then required to the second booking, normal amendment and/or cancellation penalties will apply.